Make.com (Integromat) – AI-Powered Transcription & Call Analysis

Objective:

Create a fully automated workflow for call transcription, translation, structured role separation, and quality evaluation using Google Drive, AssemblyAI, Google Docs, and Gemini AI.

Process:

1. Input Trigger: A new audio file is uploaded to Google Drive.
2. Transcription: AssemblyAI automatically transcribes the recording.
3. Translation & Role Separation: Gemini AI translates the conversation and separates the dialogue into operator and client parts for clarity.
4. Call Evaluation: Gemini AI analyzes the call based on predefined criteria or script requirements, generating a structured quality assessment.
5. Output: The system creates two Google Docs — a full transcription and a detailed analytical report — and automatically sends them via email.

Who This Solution Is For:

Businesses, support teams, call centers, and quality assurance departments that need fast, and consistent processing of daily calls.

Problem It Solves:

Removes all manual work related to transcription, translation, call evaluation, and documentation — saving hours of routine tasks every day.

Outcome:

A completely automated call processing pipeline that transforms raw audio into ready-to-use documents. The workflow is stable, fast, and requires zero human involvement.

#Automation #Make.com #AI #gemini #GoogleDocs