Promotion of a leather goods store on Etsy

First of all, at the beginning of the work, we analyzed the business, all listings, work processes, areas of responsibility. This is done in order not to bother the client with details and to independently solve current issues. Based on the information, Customer Support creates an internal instruction for working with a specific store. It serves as a guideline for managers running the store.

The main mission of Customer Support services is to maximize customer satisfaction and all clients, while always remaining on the side of the business. Therefore, the actions are appropriate:

Studying the specifics of the store, including the production process, and its assortment
Analyzing the needs of buyers and making suggestions for improving the store
Continuous support and assistance to store customers, quick responses to customer inquiries
Transferring orders to production
Calculating the most advantageous way to ship goods and working with the delivery department
Monitoring the execution and dispatch of orders
Receiving feedback from store customers
Handling customer objections
Monitoring and resolving contentious and conflict situations with customers, competitors, and the marketplace
Organizing effective mailings in the store
Monitoring the store's rating

In addition, the store worked with the SEO department, which was responsible for optimizing listings and setting up internal advertising.

Thanks to the comprehensive approach, within six months we achieved +475,823.64$ to the store's turnover.