Telegram bot for technical support

This bot was created by me for sale.What is it?This is a chatbot in Telegram, which is intended for those.Support of any type of business, project and TP

The advantages of this bot:
Simple and comprehensible code, with the possibility of improvement
The simplicity.An intuitively understandable interface
Availability and security of files.All attached files are stored on telegram servers


Functions of the user:
1 .Write a call - the user indicates the type of call ( question or complaint), if necessary attachs the image and sends it to the administrators
2ndViewing requests - the user can view the answers to his requests and delete requests that the administrators have not yet answered.
ThreeViewing frequently asked questions - the user can view a list of frequently asked questions that administrators add

Functions of the administrator:
1 .Reply to the request - the administrator gives the reply to the user's request, if necessary attachs the image
2ndAdd a frequently asked question – the administrator adds a question, if necessary adds an image
ThreeRemove the frequently asked question

The work scheme of the bot: https://www.figma.com/file/aBvGZ4HWYVPtkyzaotDH3F/Untitled?node-id=0:1