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January 2022 – till now | Financial Operations Manager VoiceSpin |
| - preparing offers and prices for the customers;
- activating new products on the account;
- creating new accounts;
- troubleshooting clients’ issues;
- analyzing clients’ needs;
- deleting products due to the clients’ requests;
- communicating with other departments regarding prices;
- closure of the accounts of the customers’ in case they stop collaboration;
- activation of accounts,
- creation of balance reports.
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November 2020 – March 2021 | Customer Success Manager Ehopper |
| - providing support to the customers via calls, chats and emails;
- troubleshooting customers’ issues
- collecting customers’ feedback on the product;
- providing consultations on the product’s functionality;
- generating ideas on how we can enhance and improve the product;
- upselling company’s products.
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Key accomplishments | Developing outstanding communication skills, learned how to address customers’ inquiries on the advanced command, and improved English skills.
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October 2019 – May 2020 | Healthcare Concierge HealthJoy - indication of customer needs;
- providing deep research of specialists;
- providing a doctor that can assist with customer’s problem;
- exceeding customer’s expectations;
- reporting about results;
- customers’ follow up.
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Key accomplishments: | ability to achieve maximum metrics, managing customer satisfaction, time management, development of outstanding research skills. |
October 2019 – November 2019 | Data Analyst and Aggregator Deep Capital Ventures - analyses of the data, reports and information on the problem;
- conduction of the research on the situation;
- building the graphs and tables;
- providing SWOT-analyses;
- describing the problems in the area;
- providing recommendations to the users;
- writing reports.
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Key accomplishments: | enhance analytical skills, working with big data, development of the problem-solving approach. |
December 2018 – July 2019 | Data operator Ring Ukraine - performing labeling of the objects on the Ring videos using various labeling tools;
- analyses of videos and appointing them to certain categories;
- creation of reports based on the labeling results.
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Key accomplishments | Accomplishments: acquiring skills to annotate objects, development of ability to concentrate on the objects and tasks for a long period of time, ability to achieve top position in the result metrics. |
February 2018 – June 2018 | Project Manager Assistant Ltd “TIW” (Technologies Improve the World) - drafting of foreign market analyses;
- providing comparative characteristic of competitors’ products;
- solving logistic tasks;
- managing contractors;
- participating in creation of an agent network;
- carrying a business correspondence;
- organizing of transporting prototypes to the potential customers;
- worked closely with the development team and other team members; including brand manager, sales developer and project manager.
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Key accomplishments | Creating a partner/ client database with 300 agents, sending over 30 prototypes to partners, starting to learn business analyses and programming. |
June 2016 – January 2018 | Financial Operator Under NDA(famous international company) - analysis of clients’ financial activity;
- making decision connected with payments;
- making payments;
- solving problem situations;
- managing business correspondence.
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Key accomplishments | Processing over 2000 payments per 7-hour shift, working in the multitasking conditions, obtained a position in top three operators. |
October 2015 – May 2016 | Customer Support Operator Under NDA (famous international company) - managing clients’ requests;
- customers’ problem detection;
- providing clients with consultation via mail, telephone, chat;
- work with customers’ objection;
- forming daily reports;
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Key accomplishments | Ability to handle 20 chats per hour, conducting over 60-100 telephone talks per 7 hours shift, dealing with foreigners |
May 2014 – July 2015 | Archivist Assistant Ltd “Formula of Business Development” - examination of documents;
- forming of documents description in accordance with standard list;
- preparation of the documents to liquidation;
- providing document storage;
- drawing up the acts for removal of documents;
- implementing client support;
- training interns.
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Key accomplishments | Taking part in consolidation of the archive of documents for liquidation of banks “Tavria” and “Erde Bank”, lead-up of archive “Ukrrichflot” |
October 2012 – February 2013 | Consultant Ltd “Badagoni Ukraine” - giving advices on a brand;
- providing control over availability of goods and its stock, promotional offer;
- attracting new customers;
- making of direct sales;
- providing the diversion of buyers from competitors.
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Key accomplishments | Creating a strong customer base. |
June 2012 | Market researcher Ltd “Company Call-O-Call” - consulting about the product;
- making calls to potential customers;
- working with a customer base;
- eliminating customer’s objections;
- implementing direct sales;
- conducting telephone interviews with entities.
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Key accomplishments | Creating 60+ questionnaires per shift, getting great experience in working with objections.
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May 2012 | Internship as Marketing Assistant Ltd “Company May Ukraine” - visiting of retail outlets;
- providing control over availability of the entire range of goods at retail shelves;
- managing the display of goods;
- giving an analysis of the representation of the company's products in retail outlets.
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Key accomplishments | Visiting over 20 points in different regions of Kiev per day, acquiring skills of drafting the route with the help of online services |
