Birth date: 

5 Aug 1992

Nationality: 

Ukrainian

Gender: 

Female

2009 – 2015

Taras Shevchenko Kyiv National University

MA in «Management of Organization and Administration», graduated with honors.

January 2022 – till now

Financial Operations Manager

VoiceSpin

• preparing offers and prices for the customers;
• activating new products on the account;
• creating new accounts;
• troubleshooting clients’ issues;
• analyzing clients’ needs;
• deleting products due to the clients’ requests;
• communicating with other departments regarding prices;
• closure of the accounts of the customers’ in case they stop collaboration;
• activation of accounts,
• creation of balance reports.

November 2020 – March 2021

Customer Success Manager

Ehopper

• providing support to the customers via calls, chats and emails;
• troubleshooting customers’ issues
• collecting customers’ feedback on the product;
• providing consultations on the product’s functionality;
• generating ideas on how we can enhance and improve the product;
• upselling company’s products.
•  

Key accomplishments

Developing outstanding communication skills, learned how to address customers’ inquiries on the advanced command, and improved English skills.

October 2019 –

May 2020

Healthcare Concierge

HealthJoy

• indication of customer needs;
• providing deep research of specialists;
• providing a doctor that can assist with customer’s problem;
• exceeding customer’s expectations;
• reporting about results;
• customers’ follow up.
• 
  

Key accomplishments:

ability to achieve maximum metrics, managing customer satisfaction, time management, development of outstanding research skills.

October 2019 – November 2019

Data Analyst and Aggregator

Deep Capital Ventures

• analyses of the data, reports and information on the problem;
• conduction of the research on the situation;
• building the graphs and tables;
• providing SWOT-analyses;
• describing the problems in the area;
• providing recommendations to the users;
• writing reports.

Key accomplishments:

enhance analytical skills, working with big data, development of  the problem-solving approach.

December 2018 – July 2019

Data operator 

Ring Ukraine

• performing labeling of the objects on the Ring videos using various labeling tools;
• analyses of videos and appointing them to certain categories;
• creation of reports based on the labeling results.
• 
  

Key accomplishments

Accomplishments: acquiring skills to annotate objects, development of ability to concentrate on the objects and tasks for a long period of time, ability to achieve top position in the result metrics.

February 2018 – June 2018

Project Manager Assistant

Ltd “TIW” (Technologies Improve the World)

• drafting of foreign market analyses;
• providing comparative characteristic of competitors’ products;
• solving logistic tasks;
• managing contractors;
• participating in creation of an agent network;
• carrying a business correspondence;
• organizing of transporting prototypes to the potential customers;
• worked closely with the development team and other team members; including brand manager, sales developer and project manager.

Key accomplishments

Creating a partner/ client database with 300 agents, sending over 30 prototypes to partners, starting to learn business analyses and programming.

June 2016 – January 2018

Financial Operator

Under NDA(famous international company)

• analysis of clients’ financial activity;
• making decision connected with payments;
• making payments;
• solving problem situations;
• managing business correspondence.

Key accomplishments

Processing over 2000 payments per 7-hour shift, working in the multitasking conditions, obtained a position in top three operators.

October 2015 – May 2016

Customer Support Operator

Under NDA (famous international company)

• managing clients’ requests;
• customers’ problem detection;
• providing clients with consultation via mail, telephone, chat;
• work with customers’ objection;
• forming daily reports;

Key accomplishments

Ability to handle 20 chats per hour, conducting over 60-100 telephone talks per 7 hours shift, dealing with foreigners

May 2014 – July 2015

Archivist Assistant

Ltd “Formula of Business Development”

• examination of documents;
• forming of documents description in accordance with standard list;
• preparation of the documents to liquidation;
• providing document storage;
• drawing up the acts for removal of documents;
• implementing client support;
• training interns.

Key accomplishments

Taking part in consolidation of the archive of documents for liquidation of banks “Tavria” and “Erde Bank”, lead-up of archive “Ukrrichflot”

October 2012 – February 2013

Consultant 

Ltd “Badagoni Ukraine”

• giving advices on a brand;
• providing control over availability of goods and its stock, promotional offer;
• attracting new customers;
• making of direct sales;
• providing the diversion of buyers from competitors.

Key accomplishments

Creating a strong customer base.

June 2012

Market researcher

Ltd “Company Call-O-Call”

• consulting about the product;
• making calls to potential customers;
• working with a customer base;
• eliminating customer’s objections;
• implementing direct sales;
• conducting telephone interviews with entities.

Key accomplishments

Creating 60+ questionnaires per shift, getting great experience in working with objections.

May 2012

Internship as Marketing Assistant

Ltd “Company May Ukraine” 

• visiting of retail outlets;
• providing control over availability of the entire range of goods at retail shelves;
• managing the display of goods;
• giving an analysis of the representation of the company's products in retail outlets.

Key accomplishments

Visiting over 20 points in different regions of Kiev per day, acquiring skills of drafting the route with the help of online services

February, 2007

A semi-finalist of Regional English Contest

Computer Skills

MS Office, Spider Project Professional, Project Expert 7 Professional, 1:C, Visual Basic, Worksection, Jira, Zopim, Zoiper, Zendesk, Solid, Slack, Statistica, Google Analytics, Mac, Linux, BambooHR, CRM, OTRS

English

Advanced

German

Basic