We worked for almost a month: an audit was conducted, a semantic core was gathered, a website structure was developed, 5 on-page tasks were prepared for the copywriter, a competitor analysis was carried out, and a promotion strategy was formulated. At all these stages, the client was satisfied: he received materials, made clarifications, and asked to recalculate the forecast based on his data from GA - I did this without additional payment.

The conflict arose only when the actual annual budget for promoting a large online store (content + technical work + link building) was calculated. Judging by subsequent messages, the client expected a significantly lower budget, and it was after this that the narrative about "incorrectly defined organic traffic" and "minus 30%" began to appear, which were not in my documents. This means that the claims were not about the quality of the work performed, but rather that the actual cost of SEO turned out to be higher than his expectations.

The comments regarding "unprofessionalism" came only after the final estimate, while throughout the entire month of work there were no remarks about the audit, structure, or semantics. It is worth noting separately that when the platform's arbitration asked the client to provide a reasoned refusal with specific points, he took a long time to respond, even though he was online. This means he was not in a hurry to resolve the situation substantively.

Recommendation to other performers: before starting with this client, immediately fix in the project that the final forecast and budget may not match his personal expectations. In case of discrepancies in the numbers, he may question the already completed scope of work.

Очень приятное сотрудничество. Минимум правок. Все супер. Рекомендую!

Отличный проект, рекомендую

A good customer is a well-prepared TZ, adequate requirements, pleasant communication. I recommend cooperation.

I recommend a good customer!

Сотрудничеством доволен. Рекомендую!

Благодарю Юлию за проект! Рекомендую к сотрудничеству на 100%

Спасибо за очередное интересное сотрудничество. Очень легко и понятно работать с заказчиком, все требования очень четкие, обратная связь быстрая. Однозначно рекомендую!)

Everything is great. I liked working on the project.
We will have to continue cooperation!

I worked for the first time, everything went great!
Very clear demand, quick answers, kind and professional communication. Thank you for the interesting project, I wish you good luck in the development of the project, I will be very pleased for further cooperation.
I recommend !

Работаю не первый раз. Эффективная коммуникация и радуют положительные результаты)

Очень приятно было работать с данным заказчиком. Быстро нашли общий язык. Обратная связь, постановка задачи, общение-печение, все было круто! Рекомендую, но лучше буду работать сам)

Рекомендую к сотрудничеству!

Быстрая коммуникация и понимание работы - приводит к хорошим результатам.
Рекомендую к сотрудничеству!

I recommend cooperation, the customer understands in his project!
We work further! and 🙂

During the detailed discussion of all the work moments by the customer were approved: a) the design of the presentation (I emphasize, by the customer was approved without exception each stage of the presentation, including the location of the text), b) the approximate plan (which, running forward, changed multiple times throughout the day), c) the working times (which, as later revealed, consisted not only in the need to do everything from zero to the morning of the next day, but also in the fact that at the time of the discussion was not provided a clear TZ, structured content for filling slides.Given the absence of important lines of the project, but the presence by the customer of crazy hurry, unorganized work on filling the presentation with the necessary content, the constantly changing view of the points of the work plan, layout and much more, it was to take the whole initiative into their hands, independently search for information, create a presentation based on a personal deep study and analysis of the field of activity.The result: after the day and night of work on the presentation, the numerous rectangles that were introduced every time a new after the release of the next version of the presentation, the sudden removal of the half of the information, which resulted in the removal of the half of the slides and another additional work, the suffering presentation was created.It is difficult to work with a customer for whom there is no concept of a clear TZ, a clear action plan, the availability of the necessary material for the presentation, which significantly facilitates the work of the executor and makes it simply comfortable, but instead there are ambitions, unfounded requirements and untemporary comments.But not everything is so sad.There are also positive points - timely payment and the employer's availability.

Interesting project, fast communication, payment. I will be happy to share and continue.