Ivanna Sheremet
Offer Ivanna work on your next project.
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Offer work
Lvov,
Ukraine
4 days 2 hours back
available for hire
on the service 1 year
Rating
Successful projects
Average rating
Language proficiency level
Українська: fluent
English: pre-intermediate
Skills and abilities
Design & art
Outsourcing & consulting
Portfolio
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Training "Time Management: The Art of Managing Time and Priorities"
Tuition
About the project:
This is an intensive practical course designed for employees who face a fast-paced work environment and multitasking. The goal of the training is to provide participants not just with theory, but with actionable algorithms that allow them to reduce stress levels and increase personal effectiveness without burnout.
Key approach: Abandoning complex schemes in favor of simple and understandable methods that can be easily integrated into the workday of any specialist.
The program includes the following topics:
… Analysis of time losses: How to identify "time eaters" and neutralize them.
Priority matrix: Working with important and urgent tasks (Eisenhower Matrix in a modern interpretation).
Planning tools: From classic lists to digital task managers.
Fighting procrastination: Psychological aspects of "putting off until later" and techniques for entering a working state.
Energy management: How to distribute workload according to personal biorhythms to remain productive until the end of the day.
What is included in the ready package:
Presentation: Stylish, minimalist design that does not distract from the content.
Trainer's guide: Description of exercises, metaphors, and examples for lively interaction with the group.
Worksheets: Ready-made templates for planning the day/week that participants fill out directly during the training.
Result for the client:
Employees adhere better to deadlines.
The number of "emergencies" decreases due to proper planning.
The team masters the skill of focusing on the main goals of the company.
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Internal training "Effective Communication: Business Ethics"
Tuition
About the project:
A comprehensive educational product has been developed to enhance the level of corporate culture and the quality of interaction within the team. The training is aimed at making communication between colleagues and with clients clear, professional, and effective.
Course feature: The program is built on the principle of a "constructor," allowing for easy adaptation of materials for any audience — from line staff to middle management.
What is included in the material package:
… Presentation: Executed in a concise, professional style. Minimum text on slides, focus on visual diagrams and key points.
Detailed trainer script: Step-by-step scenario of the presentation with timing, prompts for engaging the audience, and explanations for each slide.
Practical applications: Workbooks for participants, cases for role-playing games, and checklists for self-assessment after training.
Key topics of the training:
Business etiquette: Rules of verbal and non-verbal communication.
The art of listening and hearing: How to avoid the "broken telephone" effect in work processes.
Written communication: Standards for messaging in messengers and email.
Constructive feedback: How to criticize and praise in a way that motivates rather than demoralizes.
Emotion management: Maintaining professionalism in stressful situations.
Why it works:
The program is based on real business cases. Instead of theory — only tools that employees can use the very next day after training. The training helps reduce the number of internal conflicts and speeds up the completion of joint tasks.
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Training "Guard as a Service Ambassador" (Development and Conducting
Tuition
About the project:
The implemented project focused on training the hotel security service in service communication standards. The main challenge was to maintain the functional strictness of security while adding hospitality and the ability to be an "invisible assistant" to the guest.
What was done:
… Transformation of thinking: Transition from the model "security is a barrier" to the model "security is a safe service."
Development of scripts: Creation of language modules for typical situations (guest greeting, luggage assistance, navigation).
Working with trigger phrases: Identifying "stop words" that provoke aggression and replacing them with constructive phrases.
Conflict psychology: Training in de-escalation techniques (soft power) to address guest complaints before they escalate into formal complaints.
Key highlights (Trigger phrases from the training):
As part of the project, a communication transformation table was developed:
Trigger: "You are obliged to..." → Service: "We would appreciate it if you..."
Trigger: "I don't know" → Service: "Let me find that information for you"
Trigger: "Where are you going?" → Service: "Good day! Can I help you with directions to the reception or restaurant?"
Result:
Employees mastered the skills of polite refusal without creating conflict.
Increased ratings for "first contact" and "safety" in guest feedback.
The presentation was executed in a professional minimalist style, adapted for quick perception by the staff.
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Training "Working with Complaints in a Hotel"
Tuition
Development of the training "Working with Complaints in a Hotel"
As part of the project, a training program was developed and adapted for hotel staff on the topic of effective handling of guest complaints.
The main goal is to improve service standards, enhance communication with guests, and foster a professional approach to resolving conflict situations.
… What has been accomplished:
— analysis of the client's request and identification of training needs
— processing and updating existing service standards
— revision of outdated materials according to modern service requirements
— structuring and reformatting information into a clear training format
— development of training content with practical cases and examples
— adaptation of the material to the specifics of the hotel industry
— creation of a logical and convenient presentation for internal staff training
Result:
A practical training program has been created that helps hotel employees respond appropriately to guest complaints, reduce conflict levels, increase customer loyalty, and maintain high service standards.
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Author's development: A deck of reflective cards "I am in the flow of time"
Print Design
As a business coach and HR expert, I often see that the biggest obstacle to achieving results is not a lack of knowledge, but the absence of internal dialogue. This deck is created as a personal mentor that helps stop the hustle and find answers within oneself.
At the core of the methodology is the Transformational Journey:
The project is based on an original algorithm that guides a person through four consecutive stages:
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Awareness — detox of thoughts, honest analysis of the current state and relationships with time.
Understanding — working with values and filtering out "foreign" goals.
Choice — a moment of inner strength when a firm decision is made.
Action — transforming reflection into concrete steps and real changes.
Who is this tool for:
For personal transformation: independent work on strengthening self-belief.
For professional support: a tool for HR managers, coaches, and psychologists in working with clients/teams.
For the business environment: as an element of reflective meetings (for example, during my authorial "Women's Meetings" or balance training).
Why does it work?
Each question in the deck is not just text, but a calibrated psychological trigger that stimulates the transition from passive observation to actively creating one's own life.
Result: The deck helps not just to "think," but to change the attitude towards the most valuable resource — life and time, creating a strong internal support.
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Case: Training "Emotions that Sell: How to Communicate with Guests"
Tuition
About the project
Development of an authorial training program for contact zone staff (HoReCa, service sector). The goal of the training is to move from the dry execution of standards to creating an emotional connection with the guest, which directly affects loyalty and sales levels.
Tasks addressed by this training:
Service transformation: Training staff to read the psycho-emotional state of the guest.
… Cross-selling through care: How to offer additional services unobtrusively, as a solution to the client's problem.
Working with cultural codes: Adapting communication style to the guest (for example, the peculiarities of interacting with tourists from the USA, Japan, or Europe).
Aesthetics of communication: Forming a professional image through non-verbal signals (facial expressions, posture, gestures).
What has been implemented:
Visual concept: Creation of presentation materials in a minimalist professional style (white-brown color scheme) that emphasizes the premium nature of the service.
Content structure: Distribution of material into blocks: "Psychology of First Impressions," "Satisfaction Triggers," "The Art of Complimenting," and "Exiting Conflict Positively."
Practical part: Development of role-play scenarios for practicing skills in real conditions of the establishment.
Result for the business:
Increase in the number of positive reviews about the staff on Google and TripAdvisor.
Enhancement of the internal motivation of the team due to understanding their significance.
Increase in average check size through the implementation of "soft selling" techniques.
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Training "Invisible Service: Cleanliness That the Guest Feels"
Tuition
Direction: HoReCa, operational management, service, and cleanliness standards.
Project goal: To transform the technical cleaning process into a part of premium service. To train housekeeping staff to work in a way that cleanliness becomes not just the absence of dirt, but a tangible comfort that affects guest feedback and hotel ratings.
… About this training (Key blocks):
The psychology of "invisibility": How to perform work effectively while remaining unnoticed by the guest, yet creating the effect of perfect order.
Details that create impressions: Focus on "points of contact" that guests subconsciously notice (aroma, textiles, arrangement of cosmetics).
Standards and checklists: Implementation of strict cleaning protocols that eliminate human factors and errors.
Ethics and communication: How staff should react when encountering a guest, rules of conduct in living areas, and respect for personal space.
Resource optimization: How to maintain high quality without increasing time costs, thanks to proper logistics of processes.
Why this is important for business:
Direct impact on ratings: Cleanliness is criterion No. 1 in reviews on Booking.com and Google Maps. A professional approach directly converts into stars and positive comments.
Building loyalty: A guest returns to where they feel safe and impeccably comfortable.
Professional pride of the team: Training increases the value of the work of frontline staff, transforming them into "masters of comfort," which reduces turnover in this challenging segment.
What has been implemented:
Development of a unique visual presentation in aesthetic coffee-beige tones that emphasize the theme of cleanliness and tranquility.
Creation of practical instructions for housekeepers and supervisors.
Adaptation of standards to the specifics of a particular property.
My approach: I help hotels build a service where every movement of the staff contributes to the overall atmosphere of hospitality. Cleanliness is the foundation on which your guest's trust is built.
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Development and conduct of the training "Standards of Inclusive Service"
Tuition
Direction: Corporate training, service, social adaptation, and communication ethics.
Project goal: Creating a barrier-free environment in the service sector. Training the team for professional interaction with people with disabilities and other mobility-impaired groups according to international standards of ethics and respect.
About this training (Key blocks):
Philosophy of inclusivity: Understanding the needs of different categories of clients and overcoming psychological barriers in staff.
… Correct terminology and etiquette: How to communicate with dignity, avoiding pity or discomfort. The rule "person first, then disability."
Physical assistance and support: Technical aspects of assistance (how to properly offer support, interaction with wheelchairs, etc.).
Service scenarios: Action algorithms in typical situations (check-in at a hotel, service in a restaurant or store) to ensure maximum comfort for the guest.
Psychological resilience: How to act calmly and confidently in non-standard situations.
Why this is important for business today:
Reputational capital: The status of an inclusive company significantly increases customer loyalty and the attractiveness of the employer brand.
Expanding the client base: Creating comfortable conditions attracts an audience that may have previously avoided your establishment due to a lack of proper service.
Compliance with modern standards: Inclusivity is becoming a mandatory standard for progressive Ukrainian and European businesses.
Team spirit: Such training develops empathy within the team and enhances the overall culture of communication.
What has been implemented:
Methodological materials and a presentation have been developed in a minimalist professional style.
Interactive sessions have been conducted with the practice of real cases.
Checklists for staff have been created for daily use.
My experience: I help businesses become more humane and open. My training is not about theory, but about changing mindsets and specific skills that make service truly high-quality for everyone.
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Development of the corporate leaflet "Sales Team Brochure"
Print Design
Format: Brochure in 3 folds (euro flyer), developed as part of the internal communications and employee adaptation system.
Project goal: To create a compact, informative, and visually appealing guide that accompanies a new employee from the first minute in the company, structures the chaos of information, and removes barriers in communication.
Functional blocks of the brochure:
… Introduction to the scale: Map of regions of presence, demonstrating the stability and strength of the company, fostering a sense of pride in the brand.
Contact navigation: Thoughtful structure of "feedback." The newcomer clearly knows who their supervisor is, how to contact accounting, lawyers, or the HR department. This minimizes the time spent searching for information.
Employee Value Proposition (EVP): Focus on what awaits the employee on their first day (tools, tasks, colleagues), which reduces stress levels.
Company information: Concise "About Us" block explaining areas of activity (construction, logistics, rental) and market positioning.
Value for the client:
Professional onboarding: The brochure replaces dozens of verbal explanations and paper instructions, looking modern and professional.
Convenience: The leaflet format allows it to be easily carried in a pocket or attached to a workspace.
Corporate style: The design is executed in corporate colors, adhering to brand visual identity rules, enhancing recognizability.
Personalization: Fields are provided for entering the full name and contacts of specific managers, making each copy individual.
My experience: I develop not just a "design of paper," but a tool that helps businesses onboard people faster and create a positive first impression of the employer.
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Development and conduct of the training "Art of Selling" turnkey
Presentations
Creation of a comprehensive training program for sales personnel that transforms ordinary "service" into high-level service that generates profit. This is a ready-made solution: from methodology and presentation to practical working algorithms in the hall.
What is included in the training program:
Service philosophy: Forming an understanding that service is not just politeness, but a strategic sales tool.
… Psychology of impression: Analyzing the components and the complete cycle of customer impression. We teach staff to manage the buyer's emotions at every stage.
Classical and modern sales stages: From establishing contact to upselling/cross-selling and closing the deal.
Communication tools: Techniques of active listening and the art of asking the right questions.
Working with scripts: Why scripts are not "robotic language," but a flexible foundation that gives confidence to the seller and stable brand quality.
Conflict management: A clear algorithm of actions in difficult situations that allows turning an unhappy customer into a loyal fan.
Service standards: Creating a unified "golden line" of behavior for the entire team.
Why this training is necessary for your business:
Increasing the average check: Staff stops "letting go of goods" and starts selling professionally by using needs discovery.
Converting visitors into buyers: Training in techniques for overcoming objections and soft closing of deals.
LTV (Lifetime Value): Customers return to where they were understood and served well. We build exactly such service.
Turnkey readiness: You receive a complete package of materials tailored specifically to your niche, product specifics, and customer profile.
My approach: I do not provide dry theory. I develop live scenarios, practical cases, and scripts that employees start using the very next day after training.
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Notebook for employees
Creation of a structured, aesthetic, and understandable guide (journal) for the quick integration of new employees into the corporate culture of the company. This journal is not just a text file, but a full-fledged Roadmap that alleviates the stress of the first days of work and automates part of the functions of the HR department.
What's inside:
Standards and values: Clearly defined rules of the game that help the newcomer feel part of the team from the very first hour.
… Etiquette and behavior rules: Formation of a unified communication style with clients and within the team.
Navigation "Who to contact": A structured list of contacts that frees the employee from confusion in difficult situations.
Space for notes: Interactive areas for recording important information, training, and personal ideas.
Why this product:
Reduction of employee turnover: Quality onboarding increases the likelihood that an employee will stay with the company after the probationary period by 80%.
Time savings: The HR manager and supervisor do not need to repeat the same thing — the entire knowledge base is now in one convenient journal.
Design and style: Modern layout, easy presentation of information, and a friendly tone create a positive image of the employer brand.
Practicality: The format is adapted for easy use — from reading on a screen to printing as a convenient notebook.
Result: An employee who reaches the necessary level of productivity faster and organized internal processes of the company.
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Development of a presentation for the internal welcome training of staff
Presentations
Development of a presentation for an internal welcome training for staff
A series of presentation slides has been created for the internal training of new employees of the company. The main goal is to clearly, structurally, and visually appealingly convey important information about corporate opportunities, working conditions, internal benefits, and employee adaptation within the team.
The work included:
… • design of the welcome presentation for new employees
• structured presentation of information for quick perception
• modern corporate design
• emphasis on important blocks and benefits
• visual presentation of career opportunities, bonuses, and internal programs
• adaptation for internal training and HR processes
• convenient format for online and offline presentations
Such presentations help improve the adaptation of new employees, increase staff engagement, and foster a strong internal corporate culture.
For confidentiality reasons, the name of the company is not disclosed.
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Infographic for the marketplace
Infographics
Development of infographics for the marketplace / product card
A modern and selling infographic has been created for the product — Tramp thermos, which helps to quickly attract the buyer's attention and favorably present the main advantages of the product.
… The main goal of the work is to make the product card clear, visually appealing, and to increase sales conversion on marketplaces.
The work implemented:
• emphasis on the key advantages of the product
• convenient and logical structure of information
• visual highlighting of characteristics
• modern design in brand colors
• icons for quick perception of information
• formatting for marketplaces (Rozetka, Prom, Amazon, Etsy, etc.)
• adaptation for the product card and advertising promotion
The infographic helps the buyer make a purchase decision faster, increases trust in the product, and improves the overall impression of the brand.
The design is created individually for each product, taking into account the niche, target audience, and requirements of the specific marketplace.
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Brochure
Print Design
Development of an informational flyer / corporate booklet for store staff
A modern and structured design of an informational flyer for internal use by staff has been created. The main goal is to provide important information to employees in a convenient manner: customer service standards, appearance and hygiene rules, corporate requirements, and common mistakes in work.
… The work implemented:
• convenient zoning of information
• emphasis on important points
• visually understandable structure
• corporate style of design
• adaptation for quick perception of information
• design of a QR code for current job vacancies
• modern and neat design for printing
This format helps the company improve internal communication, enhance service levels, and form a professional image of the staff. The design is created individually according to the needs of the business, brand book, and corporate style of the client.