Resume: Senior Chat Operator / Support Manager / Assistant / Team Lead

Core Value: Maximum availability (14–16 hours online), technical support of any complexity, and process automation.

Summary

Professional Online Communications Manager with a proven track record of remote work since 2021. My key advantage is a guaranteed presence online for the majority of the day and the ability to solve technical tasks that go beyond standard customer consulting. I ensure the seamless operation of customer service under any conditions.

Professional Skills

• Real-time Operations: Online 14–16 hours a day. Instant response to incoming inquiries.

• Autonomy & Stability: Stable internet connection and a fully configured workstation independent of power outages (energy-independent communication hub).

• Technical Flexibility: Advanced user of Windows and macOS, as well as AI tools like ChatGPT, Gemini, Groq, and others. Rapidly master new software, CRM systems, and internal corporate tools.

• Routine Automation: Proficient in BAS (Browser Automation Studio) and Python for automating monotonous tasks, spreadsheet management, and data collection (parsing).

• Multi-platform Expertise: Expert-level command of all messengers and social networks: Telegram, WhatsApp, Twitter (X), Instagram, Discord, etc.

Experience & Competencies

Customer Relationship Manager / Chat Operator

• Handling high volumes of incoming messages (consulting, sales, technical support).

• Managing orders and customer databases in Google Sheets and Excel at an advanced level.

• Administering Telegram channels and social media communities.

• Additional Expertise: Successful cases in the Web3/Crypto niche (deep understanding of CEX/DEX exchanges, wallets, landing protocols, and transactions), enabling quick adaptation to complex financial and technical products.

Development & Automation (Auxiliary)

• Development of auxiliary Telegram bots to optimize workflow (FAQ automation, notifications).

• Successful Cases: Implementation of software for Telegram and Binance API integration; automated management of Telegram channel networks using AI; automation of multi-accounting for crypto projects, etc.

Technical Stack

• Messengers: Telegram, WhatsApp, Twitter (X), Discord, Viber.

• Office Suite: Google Docs/Sheets (formulas, reporting automation), MS Office.

• Tools: BAS, Python (basic scripting), API integration.

Strengths

1. Rapid Learning: Easily adapt to new trends, business sectors, and software.

2. Endurance: Ability to maintain high productivity and professional etiquette during long shifts.

3. Communication: Impeccable writing skills and strict adherence to the brand's Tone of Voice.

4. Tech-driven Mindset: If a process can be accelerated or automated, I will find and implement the solution.

Contact Information

• TG abramov_ant

• Availability: Ready to start immediately.