Valentin Kyko
Offer Valentin work on your next project.
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Offer work
available for hire
Rating
Successful projects
Average rating
Skills and abilities
Administration
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Software & Server Configuration
from 0 USD for hour
Outsourcing & consulting
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Client Management & CRM
from 0 USD for hour
Portfolio
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Certificate “Bitrix24 – Sales and Implementation”
Client Management & CRM
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Certificate of BITRIX24
Client Management & CRM
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Certificate of BITRIX24
Client Management & CRM
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Certificate “1C-Bitrix: Website Management”
Client Management & CRM
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Rest on all 100: Implementation of CRM system
Client Management & CRM
The company, which is engaged in the organization of tourist bus transports from Ukraine/RF across Europe.It was:
- Integrated and erroneous IP telephony, managers were unable to determine who to respond to the call, with a total flow of ~300 inbound calls per day;
- Complex accounting system in distorted Google Docs files, which made it difficult to enter data, and thus more analysis and search;
- Part of the information was lost due to the high burden on managers.It was:
… - Integrated another IP telephone, introduced a simultaneous and uniform automatic distribution of calls by managers;
Transfer the customer account from Google Docs to the CRM system by setting the individual fields in the customer card at different sales stages;
- Improved interaction with the sales line, optimized the stages, which allowed the manager to better analyze the current situation and offer targeted services;
- Complete automation of the sales gate with SMS integration, automatic exhibition of tasks to the manager at each stage of the gate, automatic notification of the customer about the current status of his purchase (booked/payed/date and location);
- Set full reports on the analysis of the current status of the sales department;
- Integrated all the resources that collected external requests (FB, Inst, Viber, Telegram), set automatization for distribution between the managers of these requests including.Training methods for sales managers.Based on the methodology, managers in the branch and central office were trained;
The project is accompanied by me as an administrator.
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ArtMoto: Introduction of the CRM system
Client Management & CRM
Company for the sale of motor engineering, equipment and complements.
It was:
There was no single database.
… There was no regulation of the work of the manager of the sales department, there was no calls for the purpose of pre-sales, heating.
There was no IP telephone, calls were made from personal phones and could not be recorded.
It was:
- Collected, processed, updated and transferred to the CRM database of all customers;
- Described and automated the business process, which allows you to qualityly process each new application (exhibition of tasks, reminder of the call, movement on the wheel).
Unified format of the database.
- Created and introduced a report that allows to verify the quality of the work of each manager by the manager.
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X-Services: Complete implementation of Bitrix
Client Management & CRM
A company for the sale of faced products, as well as for the provision of services on the facing of products.It was:
- Bitrix24 was used for 10% of its capabilities and was not introduced into the company;
Telephone is not integrated into CRM.
There were no analytical reports.
… There were no business processes;
All tasks were transmitted in telephone mode, which made it difficult for the particles to move between the departments.It was:
The IP telephone is fully integrated, with an individual number attached to each manager.Static reports are set, recording of all the calls is implemented;
- Designed, approved and set in the CRM sales wall that shows the real image in the sales department;
- The client card has been fully rebuilt into the CRM, managers at different levels have become much easier to find the necessary information on any of the essences of the CRM;
- fully displayed the product range in the product group in the CRM;
- Set a transparent reporting for managers and linear employees in the range: sales stages, goods, goods groups, managers.
Activity
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On the implementation of Zoho CRM + Zoho One
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Битрикс24
113 USD
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CRM для маленькой компании
180 USD
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Настройка Bitrix24 как коммуникационной платформы
180 USD
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Доработка фильтра в Битрикс24
11 USD
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Разработать бизнес план.
45 USD
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Amo Crm
90 USD
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Настроить Bitrix24 по техническому заданию
51 USD
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Внедрить Bitrix24 для интернет магазина. 3 направления.
248 USD
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СРМ
23 USD
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