Jira

Summary: I'm a results driven professional, with total 6 years of experience of working in Customer Support and Performance Marketing in international companies. I always focus on results and develop my negotiation skills. I have ability to multitask and flexibility in working hours. Motivated and passionate learner with organizing skills. Responsibility is my priority in all aspects of my life. Experience: Skills & Abilities: - Understanding of Agile methodologies; - Understanding of SDLC and STLC; -Testing Theory (test types, test cases, bug reports, check-list etc); - Knowledge of basic…

Hi! I’m Ksenia - a support team lead, writer, and virtual assistant with over 10 years of experience in communication, client care, and structured problem-solving.I’ve spent the last few years managing a customer support department:✦ building processes,✦ writing internal documentation and guidelines,✦ training agents,✦ handling escalated cases,✦ improving response quality and tone of voice.I write clear, structured content - from help articles and templates to polite email replies. I’m fluent in Russian, English, and Estonian, and I understand the human side of communication.I can help with…