Telegram chat bot with admin panel

Budget: 20000 UAH Deadline: 15 days

Good day, Rostyslav! 👋

I am ready to help you with the development of a Telegram bot and a web admin panel for processing customer inquiries.

I have familiarized myself with your task. The project is clear to me: it is necessary to build a modern and convenient support channel through Telegram with features for private chats and a display of the inquiry counter, as well as to create a web admin panel for managers that will allow distributing inquiries, maintaining a communication history, changing statuses, and organizing internal interactions, plus an analytical module for key KPIs.

I have over 10 years of commercial experience in web development and practical experience in implementing customer support systems and management panels. I have worked on projects with chat interfaces and analytical reports, which allows me to accurately meet the requirements for usability and reporting.

🔧 I will perform:
— Development of a Telegram bot for receiving and processing inquiries with an intuitive interface and inquiry counter; — Ensuring chat confidentiality for clients (access only to their own chat);
— Implementation of a web admin panel for managers: distribution of applications, communication history, status changes, internal interaction;
— Creation of an analytical module: inquiry statistics, first response time, average processing time, manager productivity, conversion, load, and other KPIs;
— Implementation of functionality according to the provided specifications in Google Sheets.

✅ On my part, I will do everything neatly, without unnecessary complications, with attention to detail and the convenience of further work.

🎁 As a small bonus within the project, I can additionally prepare a short instruction for managers on further work after the launch.

🤝 I also always stay in touch with my clients and am ready to help with any questions regarding the project.

🌐 My portfolio with recent cases:
https://mrnko.com

💼 Freelancehunt profile:
Freelancehunt

🤝 I would be happy to discuss the details, answer your questions, and offer the optimal solution for your project. Expand

Budget: 20000 UAH Deadline: 10 days

Ready to create a Telegram bot with an admin panel on Node.js + React — application acceptance, distribution among managers, CRM logic as per your diagram.

Backend — Node.js with Telegram Bot API, PostgreSQL or MongoDB database depending on the load. Admin panel — React with authorization, application tables, filters by status, assignment to managers. Each application has a status of "new → in progress → closed," with a history of correspondence in the client card.

From the technical specifications, I see three key blocks: the bot for clients, the admin panel for managers, and CRM connections between them. I will describe each in detail:
Bot — menu, application forms, contact collection, automatic responses
Admin panel — real-time application list, assignment of executors, status changes
CRM — connection client→application→manager, history, export

I have done similar work for a service company — the bot accepted requests, and the admin panel showed the queue and managers' KPIs. In a month, we processed 300+ applications without losses.
I am currently completely free — I will take your project and dedicate all my attention to it. I can start today. To begin: please send access to the technical specifications in the chat — and I will draft the architecture and bot scenarios according to your sales scheme by tonight. Expand

Budget: 20000 UAH Deadline: 7 days

Regarding the budget, I will say directly - 20,000 UAH looks realistic for the first stage - analysis of the technical specifications, architecture, prototype of the admin panel, bot scenarios, application model, and accurate development estimation. The complete system with the bot, manager's cabinet, history, roles, KPIs, distribution of requests, and analytics will most likely be more expensive.

We handle such tasks as a support system, not just a bot. The foundation is a stable model of requests, access rights, manager queues, statuses, action logs, analytics on first response speed, team workload, and processing quality. Well, yes, there is a nuance - if this part is done superficially, then the bot quickly turns into a manual chaos with buttons =/

I will clarify 2 points to avoid guessing - is the table with the technical specifications open for viewing on the marketplace, or should it be provided additionally in the project discussion? And also - should managers respond to clients specifically through the web panel, or should part of the responses also go through Telegram?

Similar projects by Ingello
> https://business.ingello.com/forma-crm - CRM approach, applications, statuses, managers, process control
> https://business.ingello.com/platforma - corporate platform with roles, cabinets, and business logic
> https://business.ingello.com/vorfahr - process automation and complex server logic
Main page of Ingello for the marketplace - https://systems-fl.ingello.com/ua

In the first stage, we can prepare a technical scheme, prototype of key screens, database structure, Telegram bot scenarios, and final MVP estimation within 7 days. After that, development can proceed normally without magic, shamanism, and the feeling that the system is living its own life =)

To start, we need access to the technical specifications in the table, desired user roles, a list of KPIs, and examples of request statuses. Expand

Budget: 20000 UAH Deadline: 2 days

Hello.
I have extensive experience in developing Telegram bots.
Feel free to contact me privately, we will discuss the details and get to work.

Budget: 20000 UAH Deadline: 7 days

Hello, I worked on a Telegram bot for customer support — the system processed 500+ inquiries/day with automatic distribution among managers and KPI analytics in the admin panel.

Do you already have specific requirements for the roles of managers — for example, is manual distribution of inquiries needed or should it be automatic based on queue/load?

I suggest we get in touch; I will provide you with free technical consultation and we can create a development plan + I will tell you about my team!

Budget: 20000 UAH Deadline: 20 days

Basic (MVP)
12,000–15,000 UAH
- Isolated Telegram bot with user counter
- Basic admin panel for viewing and responding to messages
- Application status system (New, In Progress, Closed)
- Automatic greeting upon first contact

Standard
20,000–25,000 UAH
- Full bot functionality according to the specifications (isolation, counter, confidentiality) - Professional admin panel with application queue and distribution among managers
- Analytics module: response speed, staff productivity, KPI
- Quick phrases and response templates builder for operators
- Full support during launch and server setup

Extended
30,000–40,000 UAH
- Integrated knowledge base (FAQ) for the bot's automatic responses
- Advanced reporting system with data export for business
- Priority technical support and updates for 3 months
- Optimization for high loads (Redis/PostgreSQL tuning) Expand

Budget: 20000 UAH Deadline: 15 days

Good day!

I am interested in your project and I am ready to take on its execution. I have previously worked on a similar project:
Telegram bot + admin panel
Behance

Other works
Behance

I am open to communication and discussing details.

Budget: 20000 UAH Deadline: 10 days

Good day!
I professionally develop bots in Telegram and web applications in Python. I am ready to implement such a support Telegram bot with confidential chats and a powerful web admin panel for managers. I will set up KPI collection, detailed analytics, and integration with Google Sheets + deploy the project on the server.
Message me privately, and we will clarify the details.

Budget: 20000 UAH Deadline: 10 days

Hello! The task is completely clear. Implementing an isolated support system (similar to Monobank) requires an asynchronous architecture with high throughput.

I propose a reliable and fast solution on a modern stack:

Chatbot: Python (aiogram 3.x) — a top asynchronous framework. It will ensure complete isolation of dialogues, user anonymity, and instant processing of thousands of requests without delays.

Web admin panel for operators: FastAPI + WebSockets. Thanks to WebSockets, new requests will appear in the operators' queue instantly in real-time, and messaging and status changes ("New", "In Progress", "Closed") will occur without page reloads.

Dynamic counter: Data will be stored in Redis for instant access. Upon the first start of a new client, the bot will automatically increment the value and update the bot's profile description via the Telegram API.
Database and Analytics: PostgreSQL. I will implement precise tracking of operators' KPI metrics (first response time, resolution speed), collect statistics on the most popular topics, and create a template builder for quick phrases.

Turnkey solution: from code cleanup to deployment on the server (Docker). I will provide ongoing technical support (FAQ adjustments, metric expansions, or failure monitoring). Expand

Budget: 20000 UAH Deadline: 7 days

Good day!

I looked at your table, the schedule from the "Terms and Payment" tab (2 weeks for the basic version and 2 weeks for improvements) is absolutely reasonable, we will meet these deadlines.

Regarding the technical part:

We are building the bot on Python (Aiogram). Creating a user counter in the description and complete isolation of dialogues is not a problem.

I suggest writing the admin panel in React + FastAPI. We will definitely integrate WebSockets — this is necessary so that messages from clients and new requests reach the managers instantly, without reloading the page.
We will log statistics (response time, load, etc.) in the database and display it on the dashboard in the form of graphs.

Could you let me know if the design of the admin panel is drawn in Figma, or will we be assembling the visuals from ready-made UI libraries to speed up the process?

The budget of 20,000 UAH is acceptable. I am ready to discuss the details and get started. Expand

Budget: 20000 UAH Deadline: 18 days

Hello!

I have experience in developing Telegram bots, CRMs, and web control panels. I can implement a modern chat bot in the style of Monobank with a convenient admin panel, distribution of inquiries among managers, analytics, KPIs, and a complete communication history.

I immediately think through the architecture so that the system can be easily scaled, new functionality and integrations can be added without reworking.

Budget: 27000 UAH Deadline: 21 days

Hello
I am ready to complete your order.
I have experience in creating similar systems.
One of the projects similar to yours is epsenta.online - a system for managing chatbots.
I have implemented almost all of your functionality in various projects, including internal analytical systems.
After the project is delivered, you will receive a working system, technical support, maintenance, and documentation.
I am ready for discussion via Zoom/Meet.
The cost is 32,000.
The completion time is 21 days.

Budget: 20000 UAH Deadline: 5 days

Good day!

We have reviewed your specifications. We have experience in developing Telegram bots, CRMs, customer support systems, and web panels for operators.

We can implement a comprehensive solution that will include:

* A Telegram bot in the format of a support service (similar to Monobank) with fully isolated chats and a request counter;
* Automatic distribution of requests among managers;
* A web admin panel with a queue of applications, correspondence history, statuses, response templates, and internal comments;
* A system of roles and access rights; * An analytical module with KPIs: number of requests, first response speed, average processing time, load, and effectiveness of each manager;
* The possibility of further connecting a knowledge base and AI responses for typical queries.

We recommend implementation using Python (FastAPI) + Telegram Bot API + PostgreSQL + React for the admin panel. This architecture will ensure high performance, scalability, and the potential for further development of the system. After reviewing the specifications, we can propose an optimal architecture, a phased implementation plan, and an accurate estimate of costs and timelines. Expand

Budget: 20000 UAH Deadline: 7 days

Hello!

I develop bots for Telegram using NodeJS. I'm ready to take it on. Write to me, and we will discuss.

Budget: 20000 UAH Deadline: 15 days

Good day, Rostyslav.

I see the implementation of this project as follows:
Architecture: A Telegram bot on aiogram receives inquiries and ties each dialogue to a unique client ID. An automated greeting triggers instantly upon the first inquiry.

The admin panel is a separate web application (React + FastAPI/Python backend, PostgreSQL): a queue of new requests with the ability to take them into work with one click, statuses ("New" / "In Progress" / "Awaiting Response" / "Closed"). The queue updates in the admin panel via WebSocket, without reloading the page.

User counter in the bot: technically honestly — Telegram limits the frequency of updating the bot's description (setMyDescription), so "real-time" in the literal sense is not provided by the API; I will implement it as a dynamic number within the chat itself (updated with each inquiry) — this gives the same effect that the client sees, without violating Telegram's limits.

Analytics: time to first response, average resolution time, number of closed requests over a period, top repeated inquiries — a separate dashboard in the admin panel. The MVP stage includes the bot, queue, statuses, templates, basic analytics. FAQ auto-responses, as stated in the specifications, will be implemented after the first test launch, as a second step. I am ready to discuss technical support after the project completion on a monthly basis. Expand

Budget: 20000 UAH Deadline: 14 days

Hello! I am Volodymyr, a developer and founder of the engineering agency Vaysed.

The Telegram bot will be implemented as a reliable and fast automation system. The architecture of the Telegram messenger natively guarantees security and isolation of dialogues — each client interacts exclusively with the bot in their private chat, which prevents cross-access to data. To visualize the request counter, as in the provided example of Monobank, I will set up an algorithm that will pull current anonymized statistics from the database and dynamically update it in the bot's profile description via the Telegram API. The first touchpoint for the client will immediately be accompanied by an automatic greeting.

For the development of the administrative web panel for managers, I will use a modern stack employing WebSockets technology. This will ensure instant display of new messages, queues, and status changes of requests ("New", "In Progress", "Closed") in real-time without the need to refresh the browser page. A robust database will be designed for a flexible response template builder and KPI logging (first response speed, average processing time, team load), allowing for accurate analytics generation.

I have extensive experience in creating such solutions for customer support. For example, I developed the support bot for Prudbay Clothes (https://freelancehunt.com/showcase/work/prudbay-clothes-support-bot/1981731.html), which fully automated the service for users of prudbaydelivery. In that project, I successfully implemented a complete ticketing system, user registration, and order management with integration of MongoDB, Node.js, and Airtable. This engineering background guarantees that the architecture of your ticketing system and the logic of request routing will work flawlessly and withstand high loads.

I guarantee the stable operation of your service as a system service on the server, as well as my readiness to provide full technical support, scale the knowledge base, and integrate new metrics after the first test launch. You can familiarize yourself with my approach to development in my portfolio at the link Freelancehunt.
I would be happy to discuss the terms of reference in more detail in personal messages for final approval of the implementation timeline and start of work. Expand

Budget: 25000 UAH Deadline: 14 days

Good day. I will gladly develop such a system for you. I already have successful experience. We will make everything as universal as possible so that it can be configured through the admin panel (FAQ, response builder). Feel free to reach out. I will be happy to help.

Budget: 20000 UAH Deadline: 10 days

I am a NodeJS developer. I am ready to take on this task. Write to me, we will discuss.

Budget: 20000 UAH Deadline: 21 days

Good day, I have over 5 years of experience in developing Telegram bots and web admin panels, and I can implement everything turnkey - from the bot with the logic of requests to a full-fledged admin panel with analytics and a KPI module. I will develop the bot on aiogram (Python), and the admin panel on React + Node.js with REST API and PostgreSQL. I have reviewed the description - the functionality is clear, I have had to implement an analog of Monobank support, and I have no questions. I look forward to a message in private!

Budget: 20000 UAH Deadline: 3 days

Hello!

I have reviewed the description of your task and I fully understand your goal. Focusing on the customer service of Monobank is a high and correct standard: it should be as easy as possible for the client to write, and for the manager to respond instantly and conveniently, seeing the entire history and context of the request. I have extensive experience in developing ecosystems "Telegram bot + Web admin panel (CRM/Helpdesk)", so I clearly see the architecture of your project and am ready to implement it "turnkey".

Budget: 25000 UAH Deadline: 14 days

Hello! 👋

I have reviewed the specifications for the Telegram bot and web admin panel. The task is clear: we need to implement a support system in the format of a confidential chat for each client, a queue of requests for managers, application statuses, communication history, and team performance analytics.

My stack:
Backend

Python
Django / Django REST Framework
PostgreSQL Redis / Celery
WebSocket / async notifications

Bot

Telegram Bot API
aiogram
isolated client dialogues
routing requests to managers
automatic welcome message
quick reply templates

Frontend / Admin Panel

React
TypeScript
Tailwind CSS
dashboard UI
tables, filters, statuses, analytics

Infrastructure

Docker
Nginx
SSL
VPS deployment
logging / monitoring

Approach:

1. First, I will clarify the MVP scope.
2. I will implement a simple stable version for a quick launch.
3. Then, I will add analytics, templates, KPIs, and extended scenarios.
4. After the launch, I will provide instructions for managers and the administrator.

The estimated budget can be fixed after agreeing on the MVP functionality.

I have experience with Telegram bots, CRM/admin panels, request systems, roles, statuses, analytics, and production deployment.

I am ready to discuss the details, propose architecture, and quickly engage in development.

Best regards,
Andriy Expand

Budget: 20000 UAH Deadline: 7 days

Hello, Rostyslav!

The task of creating a support system in the style of Monobank is very clear. I have experience in developing asynchronous Telegram bots in Python (aiogram 3.x) and integrating moderation systems, and I deploy all my projects on autonomous hosting Railway (24/7 operation).

I am ready to implement a stable and architecturally sound turnkey solution for you:

1. Chat isolation and Monobank logic: At the database level (PostgreSQL/SQLite), I will implement a strict binding of "client - ticket - manager." The user will have access only to their support thread, and the request counter will be updated dynamically.
2. Admin panel for managers: I propose to implement it as a quick WebApp directly inside Telegram or as a lightweight web interface on FastAPI. Managers will be able to take requests into work with one click, change their statuses ("New," "In Progress," "Closed"), and use quick response templates.
3. Analytics and KPI module: The database will record exact timestamps (ticket creation time, first response time from the operator, and closure time). This will allow you to see 100% real and honest statistics: average response speed, load by hours, and productivity of each manager without data distortion.
I guarantee clean asynchronous code, operation without delays in message transmission, and free technical support after launch to monitor the initial loads. I have reviewed your specification file, and the scope of work is completely clear.

The budget you mentioned of 20,000 UAH is completely acceptable. Please let me know where you would prefer to see the admin panel for managers — as a separate website or as an embedded WebApp directly in Telegram, so operators can work even from their phones? Expand

Budget: 20000 UAH Deadline: 10 days

Hello! I will complete your task quickly and efficiently. For example, my work in the portfolio https://freelancehunt.com/showcase/work/telegram-bot-dlya-monitoringu-ta-analizu-domeniv/2055959.html

My latest works
https://indexfast.pp.ua - fast website indexing
https://mono-bank.pp.ua - everything about Monobank
https://mamamia.pp.ua - online store
https://programist.pp.ua/ua/portfolio/ - portfolio of works
https://monitortest.pp.ua - monitor testing
https://keytest.pp.ua - keyboard testing
https://pctest.pp.ua - computer testing https://vseetut.matviy.pp.ua - layout

My portfolio: https://freelancehunt.com/ua/freelancer/romas6ka.html#portfolio
Write to me, I will start working today. I will be glad to cooperate with you! Expand

Budget: 20000 UAH Deadline: 14 days

Hello Rostislav!

After reviewing the project brief, I am ready to create a Telegram bot for customer support similar to Monobank, with users and their numbers. I will also implement statistics on responses, inquiries, and other performance indicators of the service.

Using: Python3, AIOgram3.X, FastAPI/WebHook - the core of the bot; PostgreSQL, Redis - database and caching for faster responses; Docker, VPS - to run the bot on the server.

I have a few questions regarding the bot's operation and am ready to discuss everything in private messages!

My portfolio - Freelancehunt

Budget: 20000 UAH Deadline: 10 days

Good day, Rostislav!
I have studied your specifications in the file. The task is completely clear, the logic is exactly the same as in Monobank support -- full anonymity for clients, a queue of dialogues, and a web admin panel with tracking of manager effectiveness.
I have good experience in developing bots and CRM systems, so I clearly understand how to implement such a project. We will use PostgreSQL + Redis for the database (to ensure messages are delivered instantly and the system can handle the load), and the admin panel will be built on React. I will put everything together diligently, provide clean code, and help deploy it on your server.
The budget of 20,000 UAH is acceptable. If you are ready to start, let's move to chat and discuss the details.
Deadline: up to 10 days.

Budget: 20000 UAH Deadline: 3 days

Good day. I have experience. Feel free to contact me. It will be done quickly and efficiently as a turnkey project.

Budget: 20000 UAH Deadline: 14 days

Hello, Rostyslav!

I have carefully reviewed the specifications in the table.

My stack fits well for the server side: Python (aiogram) for the bot, a database for isolating dialogues, storing history and metrics, real-time communication between the bot and the operator panel.

A few clarifications to assess accurately:
1. The admin panel is a web interface (a separate site for managers), am I correct? How many operators are expected to work simultaneously?
2. Do you need the analytics in the form of a dashboard with graphs, or are tables/numbers sufficient?
3. You marked the FAQ auto-responses as "after the test launch," so they are not included in the first stage, right?
I suggest discussing the details in private messages - I will outline the stages, realistic timelines, and costs based on the actual scope. Expand

Budget: 20000 UAH Deadline: 10 days

Hello, Rostyslav!

I have reviewed your project brief for the support and analytics chatbot. The task is completely clear. I have successful practical experience in developing asynchronous Telegram bots in Python (aiogram 3.x) with database integration, automatic generation of weekly reports, and working with AI for closed groups.

Considering the requirements of the brief and your budget, I propose to implement a solution that will be as convenient for managers and reliable in operation as possible:

1) Operational part (Chat support): Completely transferred to a closed Telegram group for administration. The bot will act as a bridge: it will receive inquiries from clients (text, photos, videos) and send them to the group with the request number. Managers will be able to respond at any time from the messenger (even from mobile, like in Monobank) using the regular Reply function. The system will automatically block conflicts of "who took the request first."

2) Analytics and KPI module: The bot will log all timestamps in the database (PostgreSQL/SQLite): request creation time, time of the first response from the manager, and time of ticket closure. You will be able to export all the necessary analytics (speed of the first response, average processing time, productivity of each manager) by command or on a schedule in the form of automatically generated Excel reports. Or a window with a table/chart will open directly in the messenger.
3) Automation (FAQ): At the start, we will move frequently asked questions to an interactive inline menu so that clients can receive instant answers to basic inquiries, relieving the support team.

The implementation period is 10 days. Thanks to existing developments in a similar architecture, I will be able to demonstrate the first working MVP for testing message forwarding to you already on the 5th day. Expand

Budget: 20000 UAH Deadline: 14 days

Hello!
I have experience in developing similar systems.
Feel free to contact me, and we can discuss the details.

Budget: 20000 UAH Deadline: 3 days

Good day. I have extensive experience in developing Telegram bots. The specifications are included. I will implement it in 3 days using aiogram. Write to me, and we will discuss the details.

Budget: 20000 UAH Deadline: 30 days

Hello! I have thoroughly reviewed your technical specifications (especially the requirements for analytics and payment/term stages on the adjacent sheets). The task is completely clear, and I am architecturally ready to implement it on a professional asynchronous stack that will ensure instant message delivery without delays.

Here’s how I propose to implement the key points of your specifications:

Isolation and Monobank interface: The client sees only their dialogue. We will display the user counter in the welcome message or pinned menu to avoid Telegram's limits on frequent profile edits of the bot.

Queue and status in the admin panel: I will implement the logic "New requests" -> "In progress" -> "Awaiting response" -> "Closed." Managers will be able to take the chat with one click through intuitive inline buttons or an embedded WebApp.

Analytics module (most important): The database will record exact timestamps (creation time, time of the manager's first click "Take to work," and closure time). This will allow you to see the actual average first response time and team productivity in the form of clear numbers and conversions.
Response templates (FAQ): We will create a quick phrase builder for operators to speed up communication several times.

Project technical stack:

Language: Python (Aiogram 3.x — the most modern asynchronous framework for high loads).

Database: PostgreSQL (will reliably store the entire message history and analytics metrics).

Queues and sessions: Redis (for instant distribution of requests among managers in real time).

Deployment: The project is fully packaged in Docker for stable operation on the server and easy transfer.

Stages and timelines (according to your wishes):

Stage 1 (2 weeks): Creation of the bot core, chat isolation, and basic admin panel for managers (launch of a stable MVP).

Stage 2 (2 weeks): Integration of the analytics module (KPI, response speed), template builder, statuses, and final testing.

The budget you specified of 20,000 UAH is acceptable to me on the condition of strict adherence to the approved specifications. After launch, I will provide 14 days of technical support for free to monitor the initial loads.

If relevant — let’s discuss where it’s better to implement the admin panel for managers (in Telegram via WebApp or as a separate web interface). When are you ready to talk? Expand

Budget: 20000 UAH Deadline: 10 days

Good day!

I can implement a Telegram bot and a web admin panel according to your specifications. The bot will have a modern support format similar to Monobank: a private chat with the client, a request counter, convenient communication with managers, and an intuitive interface.

For the managers, I will develop a web panel with request distribution, correspondence history, status changes, internal comments, and analytics. I will also implement a statistics module with KPIs: number of requests, time to first response, average processing time, manager productivity, team workload, and other necessary metrics.

I am ready to discuss all the project details.

Budget: 20000 UAH Deadline: 10 days

Hello!

I have worked on similar support systems, so the format is clear. The key here is not the bot itself — creating it is not difficult — but ensuring that all analytics (time to first response, average processing time, manager productivity, conversion) are calculated accurately. This is resolved not at the end, but at the start: if you lay down the correct data model from the beginning — capturing each event of the request with timestamps — then any KPI can be calculated accurately and retroactively. If this is not thought through initially, the analytics turn out to be skewed, and this is the most common problem with such panels.

I will create the Monobank format as you described: the client will only see their private thread, they cannot see or touch other chats, a counter of requests under the nickname, seamless communication with the manager. In the admin panel — distribution of requests, history, statuses, internal interaction between managers, and on top of everything — an analytical module based on the same data model.

I will take a look at the Google spreadsheet with the detailed technical specifications — regarding the number of statuses, roles, and specific KPIs, I will have a clearer understanding of the volume. One question that immediately affects the architecture: are requests distributed among managers manually or does the bot distribute them automatically (by queue/load)? We will discuss the details and deadlines in private.

Budget: 20000 UAH Deadline: 6 days

Good day, Rostislav! I am implementing a Telegram bot in a format similar to Monobank support - a request counter, chat privacy, convenient dialogue with the manager. I will create an admin panel with request distribution, communication history, application statuses, and an analytical module (first response speed, manager workload, request conversion). I work with Node.js/React and the Telegram Bot API. Please clarify if there is already an example of user roles and request statuses, or if we need to agree on them from scratch.

Budget: 20000 UAH Deadline: 1 day

Good day.
I already have a fully developed system that suits your needs.
I can show it to you.
If you have any questions, you can message me privately.

Budget: 20000 UAH Deadline: 28 days

Hello! A wonderful and very well-written project brief. The task of building a support system at the level of Monobank is completely clear to me. As a Python Full-Stack developer (specializing in Telegram bots based on aiogram and web panels on Django/FastAPI + React), I am ready to implement this project "turnkey."

My vision for the system architecture to ensure complete stability and confidentiality:
Telegram bot (Entry Point): Implementation on the asynchronous library aiogram 3.x. Each dialogue is fully isolated — the bot acts as a conduit, forwarding messages from the manager to a specific user_id through the database, which eliminates any data crossover.
Dynamic counter: The number of users will be pulled directly from the database (PostgreSQL) and automatically updated in the bot's description using session updates from the API.
Administrative web panel (For managers): Implementation on React (frontend) for a fast real-time chat interface. Managers will see the overall queue of new requests, be able to take them into work with one click, change statuses (New, In Progress, Pending, Closed), and use a quick response template builder.
Analytical module (KPI): Each message is logged in the database with a timestamp (DateTime). This will allow for accurate statistics to be displayed in the admin panel: average first response time from the manager, productivity of each operator, peak hours of team workload, and conversion of inquiries.

I propose to break the project down, as you indicated in the brief, into two stages: in the first 2 weeks, we launch a stable MVP (working bot + basic queue in the admin panel), and the next 2 weeks are dedicated to deep analytics, knowledge base, and polishing details. I will also provide full technical support after the release.
I have reviewed your Google spreadsheet and am ready to discuss the nuances and start working. Message me privately! Expand

Budget: 20000 UAH Deadline: 7 days

Good day, I am ready to develop a Telegram bot with an admin panel for you. I will do it quickly and efficiently according to the specifications.
The main stack is Node.js Telegraf (if needed, I can do it on Python aiogram).
The timeline is 7-10 days to MVP.

Feel free to write, we can discuss the details, I will be happy to collaborate!

Budget: 20000 UAH Deadline: 14 days

Good day! I have reviewed the specifications - the task is clear, I have done similar projects.

I will implement it on Node.js + React: a Telegram bot with isolated chats, a counter, and greetings + a web panel for managers (queue of requests, statuses, response templates, real-time chat, and KPI analytics).

I work in stages: first a working MVP for a quick launch, then full analytics and FAQ.

I am ready to discuss the details in the chat.

Budget: 27000 UAH Deadline: 30 days

We have a practically ready similar solution for support via Telegram, which can be quickly adapted and launched. We can discuss it right here; I'm available.

Regarding the budget, I would say carefully - 20,000 UAH will most likely be enough for the first stage, which includes design, prototyping, and a technical model. A full launch of the bot with an admin panel, roles, history, statuses, and analytics I would estimate starting from 120,000 UAH and approximately 30 working days.

Look, there’s a nuance here - you don’t just have a bot, but essentially a support system with KPIs, manager load, first response speed, and quality of handling requests.

I would do this through a separate server, database, Telegram bot, web panel for managers, and an analytics module, so that later we could add an AI assistant for preliminary classification of requests, suggestions for the manager, and auto-summaries.

For an accurate estimate, I need to see the attached table with the technical specifications, as the rights of roles, logic of request distribution, and the list of reports are important here.
I would clarify two points:
- Does the manager need to respond to the client only from the web panel, or should part of the work also be done in Telegram?
- Is integration with your CRM or another accounting system needed?

Examples of similar works:
https://business.ingello.com/forma-crm - similar CRM logic, applications, history, and roles
https://business.ingello.com/forma-bpm - close to processes, statuses, teamwork, and task management
https://business.ingello.com/vorfahr - an example of automation with AI that can be added to support

Main page of Ingello for the marketplace:
https://systems-fl.ingello.com/ua

In general, it's fine to start with a short phase of 5-7 days, where we will analyze the technical specifications, create a role scheme, prototype the cabinet, and provide a final estimate without guessing on coffee grounds. Expand

Budget: 25000 UAH Deadline: 10 days

Good day. I can create such a Telegram bot with an admin panel and statistics. I would be happy to collaborate - feel free to reach out.

Budget: 20000 UAH Deadline: 2 days

Hello. For the implementation of such a comprehensive solution, I see an effective application of a scalable microservices architecture that will ensure high availability and ease of maintenance for both the Telegram bot and the administrative panel. The development involves creating a secure system for processing requests, where the chat implementation in the bot will be optimized for low latency, and the web panel will allow managers to effectively manage data and generate deep analytics through optimized database queries. I have significant experience in developing similar systems, which includes ready-made architectural templates and software modules to accelerate deployment and ensure the confidentiality of user data. I suggest discussing all implementation details, final budget, and timelines in private messages.

Budget: 20000 UAH Deadline: 14 days

Good day, I will create a bot in Python or Node.js (I lean more towards Node.js)
An admin panel in React
I will connect a VPS service so that it works non-locally (the service costs $5-6 per month)
Database on PostgreSQL

Nginx (so that the admin panel opens via the domain with SSL)
As stated in the technical specifications, I suggest dividing the project into two stages.
I need 2 weeks for everything
Don't worry about project support; I will help
I await your response

Budget: 20000 UAH Deadline: 7 days

Good day! I am ready to develop a Telegram bot for customer inquiries and a web admin panel for managers according to your specifications.

Bot (client): a modern interface in the style of Monobank support — a counter for inquiries under the nickname, an isolated chat (the client sees only their correspondence), a convenient dialogue with the manager, clear statuses and notifications.

Admin panel (managers): distribution of inquiries, communication history, status changes, internal notes/team interaction; analytics — number of inquiries, time of first response, average processing time, manager productivity, conversion, load, and other KPIs.

Stack: Python (aiogram 3 + FastAPI), PostgreSQL, web panel for managers, deployment on VPS. I will review the Google Sheet with the specifications before assessing the scope.

Experience: Telegram bots with roles, FSM, admin logic, and databases (CRM projects); portfolio: https://yegor10.github.io/PortFolioWeb3/
I am ready to review the table with the specifications and discuss the stages in private messages. Expand

Budget: 20000 UAH Deadline: 20 days

Good day! Most of the work is in the admin panel, and a smaller part is in the bot. It is possible to implement your task. The most similar example is https://tool.salesslon.com. This project is in the final stage of development; you can already register and view the admin panel. Its essence is approximately the same - collecting statistics on the work of call center managers, evaluating indicators, effectiveness, and so on.

Your data on the work of managers will be taken from the Telegram bot. The rest is basically similar.

Budget: 20000 UAH Deadline: 1 day

Good day
write

I am ready to complete your work
I have experience in developing bots and other functionality

Budget: 20000 UAH Deadline: 14 days

My team and I offer a full-cycle development service, turnkey. Our team includes experienced developers, designers, and UX/UI specialists, which allows us to create a user-friendly and functional product that meets all your requirements. We will discuss the timelines and price in personal messages once we have a complete understanding of the scope of work. I look forward to your feedback. I can send examples of our work in personal messages.

Budget: 21000 UAH Deadline: 30 days

Good day. Interesting task, I have relevant experience, I will create a bot, I will administer the server for stable operation and preservation of analytical indicators. Feel free to reach out.

Budget: 20000 UAH Deadline: 4 days

Hello!

I have extensive experience in developing Telegram bots and mini apps. You can view examples of my work in my portfolio. I am ready to implement a bot that will meet all your requirements.

I suggest discussing the details in private messages.

Budget: 20000 UAH Deadline: 7 days

Good.

The counter of inquiries "under a nickname" and confidentiality (so that the client sees only their chat) is a key risk, so I suggest creating a clear communication scheme "user - request - manager" and resolving access rights at the level of the bot's logic and history preservation. I will implement the bot as a Telegram chat in a support format: the client creates/maintains an inquiry, the manager responds within the framework of a specific request, and the statuses and counters are updated correctly. The admin panel will be a web interface for managers with a history of communications, status changes, and request distribution, so that the team's work does not "scatter" across different streams.

The analytical module is best calculated not "after the fact," but with events (inquiry created, first response, status change, completion) — then KPIs such as first response speed and average processing time will be stable. It is also important to agree on how exactly "first response" is defined (the first message from the manager or the first technical update), as this affects the accuracy of the metrics.

Budget: 27000 UAH Deadline: 7 days

Hello. I have extensive experience in developing Telegram bots. I am ready for collaboration.

Budget: 20000 UAH Deadline: 7 days

Hello. I am ready to take on your project. I have experience in creating bots. I will complete it on time and with quality. I am waiting for the details in private messages.

Budget: 20000 UAH Deadline: 4 days

Hello, I have already implemented many Telegram bots for various fields and with different functionalities, and I am ready to implement yours quickly and efficiently.

Budget: 20000 UAH Deadline: 5 days

Good day! I develop in Python, have worked on similar projects with React/Node.js, and am ready for collaboration.

Budget: 20000 UAH Deadline: 15 days

You will receive a full-fledged customer support system: an aiogram bot with a request counter and isolated chats (each client sees only their dialogue — like in Monobank) and a web panel for managers with application distribution, statuses, and KPI analytics.

I have built a similar architecture: aiogram + FastAPI + PostgreSQL, where chat isolation is implemented at the database level — no client will gain access to someone else's correspondence. Background tasks via Procrastinate, deployment — Docker on a Linux server with CI through GitHub Actions.

The analytical module will cover all specified metrics: first response time, average application processing time, productivity of each manager, and team workload — in the form of a dashboard in the web panel.

Write to me — I will review the technical specifications in Google Sheets and we will discuss the timelines and implementation details.

Budget: 20000 UAH Deadline: 14 days

Hello! I have experience creating Telegram bots using aiogram with custom logic and admin panels on Django. I can help with implementing a request counter and KPI analytics. Do you have any preferences regarding technologies for the admin panel?

Budget: 20000 UAH Deadline: 1 day

Good day, I am ready to complete your task quickly and efficiently. I have extensive experience in creating various bots. Please write to me in private messages to discuss the details. I would be happy to help :)

Budget: 19500 UAH Deadline: 28 days

Rostislav, it seems you are looking for a solution to systematize and improve customer support through Telegram, which will allow managers to effectively handle inquiries, similar to Monobank. This will ensure transparency and control over each interaction.

I will create a Telegram bot where customers will have a convenient chat with a request counter, as you described, for quick and confidential communication. An admin panel will be developed for managers, allowing them to distribute, track, and change the statuses of requests, as well as see the complete chat history. This will enable measuring KPIs and optimizing team performance.

Could you share the details regarding the functionality that were attached to the project? This will help to more accurately assess the scope.