Tuition · Content Management
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244
Tuition · Presentations
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138
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77
Training "Time Management: The Art of Managing Time and Priorities"
Tuition
About the project:
This is an intensive practical course designed for employees who face a fast-paced work environment and multitasking. The goal of the training is to provide participants not just with theory, but with actionable algorithms that…
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72
Internal training "Effective Communication: Business Ethics"
Tuition
About the project:
A comprehensive educational product has been developed to enhance the level of corporate culture and the quality of interaction within the team. The training is aimed at making communication between colleagues and with clients…
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87
Training "Guard as a Service Ambassador" (Development and Conducting
Tuition
About the project:
The implemented project focused on training the hotel security service in service communication standards. The main challenge was to maintain the functional strictness of security while adding hospitality and the ability to be an "…
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85
Training "Working with Complaints in a Hotel"
Tuition
Development of the training "Working with Complaints in a Hotel"
As part of the project, a training program was developed and adapted for hotel staff on the topic of effective handling of guest complaints.
The main goal is to improve service…
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80
Case: Training "Emotions that Sell: How to Communicate with Guests"
Tuition
About the project
Development of an authorial training program for contact zone staff (HoReCa, service sector). The goal of the training is to move from the dry execution of standards to creating an emotional connection with the guest, which…
Data Processing · Tuition
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228
Oleksandra Ta Chan
Kyiv, Ukraine
LinkedIn:
https://www.linkedin.com/in/oleksandra-ta-chan-3085a7177/
Professional Summary
Strategic and people-oriented Head of Learning and Methodology with over 7 years of experience in Project
Management, Customer Success, and Corporate Learning within tech-driven international environments.
Certified manager skilled in developing learning ecosystems, leading cross-functional teams, and building
frameworks that enhance both team performance and customer experience. Known for combining structure,
empathy, and analytical thinking to help organizations grow…