Hi! I’m Ksenia - a support team lead, writer, and virtual assistant with over 10 years of experience in communication, client care, and structured problem-solving.I’ve spent the last few years managing a customer support department:✦ building processes,✦ writing internal documentation and guidelines,✦ training agents,✦ handling escalated cases,✦ improving response quality and tone of voice.I write clear, structured content - from help articles and templates to polite email replies. I’m fluent in Russian, English, and Estonian, and I understand the human side of communication.I can help with…
Summary:
I'm a results driven professional, with total 6 years of experience of working in Customer Support and Performance Marketing in international companies. I always focus on results and develop my negotiation skills. I have ability to multitask and flexibility in working hours. Motivated and passionate learner with organizing skills.
Responsibility is my priority in all aspects of my life.
Experience:
Skills & Abilities:
- Understanding of Agile methodologies;
- Understanding of SDLC and STLC;
-Testing Theory (test types, test cases, bug reports, check-list etc);
- Knowledge of basic…
Hi! I’m a Virtual Assistant who helps entrepreneurs, bloggers, and teams save time and stay organized.I have experience in data management, client communication, analytics, and project coordination.I’m a fast learner and detail-oriented person who can keep things running smoothly. What I can help you with:managing Google Sheets / Excel files;data collection and research;client communication (CRM, emails, chat);creating reports and presentations;online business organization;using AI tools to automate tasks. I’m reliable, communicative, and always deliver on time.Let’s make your workflow easier…
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