Automation in MAKE

Yes, you can absolutely do this. Your previous experience with Node.js, setting up VPS, API integration (SalesDrive, Nova Poshta), and key encryption is exactly the foundation needed to implement this project.

Although Make is used here, your programming skills give you a huge advantage: you understand how webhooks work, how to read API documentation (Zadarma/AmoCRM), and how to handle errors in logic.

Here’s how to present your experience to the client so they see you not just as a "setter-upper," but as an engineer who will make the system reliable:

Your response to the client (Project Proposal):
Subject: Implementation of end-to-end automation AmoCRM + Make + Telephony (Zadarma/RingCentral)

… Hello! I have reviewed your technical assignment. The task is absolutely clear to me, and I am ready to implement it "turnkey." I have experience with similar integrations, including setting up server logic and working with APIs.

How I plan to implement your project:

Architecture in Make: I will set up the scenarios so that the delay between the lead and the call is minimal (up to 5-10 seconds). I will use webhooks for instant triggering.

"Smart Call Back" Scenario: I will implement the logic of a callback through the telephony API (Zadarma or RingCentral): first, the system dials the manager, and only upon their answer connects with the client. This will eliminate the "silence" situation on the client's end.

SMS and CRM Integration: I will set up parallel SMS sending immediately after the lead is created to "warm up" the client before the call. All data about calls and sent messages will be automatically recorded in the AmoCRM card.

Fault Tolerance: As a developer, I pay special attention to error handling. I will set up the callback logic if the manager is busy, and notifications in Telegram/Email if something goes wrong on the API side.

Security: I guarantee the secure storage of API keys and protection of webhooks to keep your leads' data confidential.

BUT THERE ARE A FEW CLARIFICATIONS THAT AFFECT THE PRICE!!!

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Good day!
I have reviewed the technical specifications. I am ready to implement the automation of lead processing through Make + AmoCRM with auto-dialing and SMS.
I will do: processing webhooks from the CRM, auto-dialing the manager → upon answering, a call to the client (bridge), SMS to the client after the application, processing statuses (answered / no answer), basic retry logic, and protection against duplicates.

The logic will be built through callbacks from telephony — this will ensure stable operation and quick response.
I am ready to discuss the details and start working.
Thank you!

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Hello!

I will create a connection between AmoCRM + Make + Zadarma for instant lead processing.

I will implement a scenario: when a new lead comes in, the client immediately receives an SMS (we warn about the call — this increases the Answer Rate), and Make immediately triggers a Callback to the manager. If the responsible person does not answer — I will set up the logic to intercept by another employee or a notification in Telegram.

I will connect the telephony API for a stable Bridge connection and will write error logs. All call records and statuses will automatically be in AmoCRM.

Which telephony option did you ultimately choose — Zadarma or RingCentral? Please write, I am ready to discuss the details.

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Hello!

I have reviewed the technical specifications — the task is clear. This can be implemented through Make as the central logic between AmoCRM, telephony, and the SMS gateway.

I suggest starting with checking the API of Zadarma/RingCentral, as the key point here is the correct scenario for auto-dialing: first a call to the manager, then to the client, and connecting the calls.

Next, I will gather the scenarios in Make:
— processing a new lead from AmoCRM
— auto-dialing the responsible manager
… — calling the client after the manager answers
— SMS notification to the client
— logging the result in the CRM
— error handling and retries

📅 Deadline for the basic version: 5–7 working days
💰 Cost: 500–700$

If we add extended logic with escalations, repeated calls, administrator notifications, and detailed logging — the estimate is 7–10 working days and 800–1000$.

I am ready to start with an audit of access and checking the chosen telephony to immediately confirm the technical implementation.

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I carefully looked at the description — this is not just a scenario in Make, but a full-fledged logic of auto-dialing with asynchronous telephony statuses and integration with AmoCRM.

Such systems are often "simple on paper," but in practice, they break in three places:
— delay in starting (if not through the correct webhooks)
— incorrect handling of call statuses (answered / no answer)
— problems with bridge calls in Zadarma / RingCentral

Therefore, I would suggest doing this correctly, in two stages:

… Stage 1 (within a budget of $150):
— receiving a webhook from the CRM
— launching the scenario in Make without delays
— basic auto-dialing (manager → client)
— SMS notification
— logging

This will provide a working system that can already be used.

Stage 2 (optional):
— repeated dialing / escalation
— more flexible logic for distributing managers
— extended error and status handling

Such an approach allows:
— to quickly launch the system
— not to "overload" the scenario
— to calmly scale further

From my side — I will create a careful architecture of scenarios so that it does not fall apart with the growth of leads and can be refined without rewriting.

Before starting, I will clarify a couple of points regarding telephony and dialing logic to immediately lay down the correct structure.

I am ready to start and assemble the MVP in a short time.

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Hello! I have reviewed the task, I have experience working with Make, AmoCRM, webhook/API integrations, and lead automation. I can implement auto-dialing, bridge calls, SMS notifications, error handling, and logging with minimal delay after lead creation. I will also set up flexible logic in Make for further scaling without complex code modifications. I am ready to discuss the details and start working.

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Hello.
Automating leads through Make.com is my main specialization; I have built similar webhook scenarios with routing and error handling more than once.
The main non-trivial part here is the bridge calls logic: connecting the manager with the client through the telephony API is not just two calls; Zadarma and RingCentral have different implementations. It will take 2-3 days to study the API before starting — I honestly state this right away.
I suggest breaking it down into 3 stages:
— Stage 1: AmoCRM webhook + basic Make scenario
— Stage 2: Telephony + bridge calls + retries
— Stage 3: SMS notifications + error handling + logs
A couple of questions: telephony — Zadarma or RingCentral, which is a priority? And clients from which country — we need to select the correct SMS gateway.

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Hello! I am ready to complete your task, I have experience working with similar projects.

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