FB comments bot

Good day! We can assist with the analysis and management of the company's reputation on Facebook. What we can do:
• analyze posts and comments;
• identify which of them violate Facebook's rules and can be contested;
• prepare reasoned responses to negative comments;
• help with filing complaints about false information;
• provide recommendations for further protecting the company's reputation.
To assess the scope of work, we need to review the links to the posts and comments that require analysis.

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I can help create a list of stop words that will hide most comments from other people.

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It is correct that you focus on comments on Facebook that create a distorted perception of the level of work: when some authors have never been your clients, reputational risks accumulate precisely because of their activity.
After my work, you will receive a structured analysis of comments with grouping of authors by relevance and likelihood of real client experience, ready response scenarios for different types of negativity, as well as packages of materials for appeals on Facebook regarding false/misleading messages.
I assume you have access to the page/publications and the listing of comments; otherwise, I will clarify the method of data collection.
Previously, I structured similar reputational flows: I separated "client" negativity from systematic attacks and tailored the sequence of responses to reduce the recurrence of attacks and loss of audience trust.
I will do this in 4 working days.
What policy for interacting with criticism are you launching first: responding publicly to all negative comments at once, or automatically recording and responding only to those that show signs of real inquiries (substantive questions, order number, specifics)?
Write to me in direct, and I will outline the exact response scheme and how I will collect and initiate the process based on your posts.
Portfolio - Freelancehunt

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Good day, Andriy!

I understand the essence: you need to distinguish comments from real clients and from outsiders who have never used your services but leave negative feedback. This can be solved with a bot — and I specialize in such tasks (Python, API integrations, Telegram bots).

Here’s how it will work:

The bot will track comments under your posts/page through the official Facebook Graph API.
It will verify each commenter against your client database and label them as "client" or "non-client."
It will send you notifications in Telegram (or compile them in a table) — with a link to the comment and a label, so you can immediately see what to respond to first.
…
To give you an accurate result, I need to clarify two points (they affect the accuracy of the identification):

Are the comments to be filtered only under your posts/on your page, or do they also appear elsewhere?
How are your clients stored — do you have their Facebook profiles among the data, or just names/phones? This is crucial: if clients have messaged you through Facebook, the summary will be as accurate as possible.
I will be honest right now: due to Facebook's privacy (the API does not provide phones/emails of commenters), the accuracy depends on what you are verifying against. After your responses, I will directly tell you what percentage of accuracy is realistic — without promises "on paper."

Timeline: working version (monitoring + client/non-client labeling + notifications) — 2-3 days after clarifying the details. I am ready to start immediately.

I suggest we briefly discuss these two questions — and I will immediately outline the exact solution for your situation.

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Good day, I am ready to complete your task quickly and efficiently. I have extensive experience in creating various bots. Please write to me in private messages to discuss the details. I would be happy to help :)

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