Bot for measuring NPS in a restaurant

Good day!
Here, we need not just a bot, but a convenient tool for collecting feedback, assessing overall customer satisfaction, and generating clear reporting on NPS.
Such a format can be built through Telegram with subsequent sending of reports to email, as well as supplemented with logic for collecting and structuring feedback from different sources, so that you have a more complete picture of service quality and feedback from guests.
If necessary, we can immediately think through the functionality so that in the future the system not only collects ratings but also helps to quickly identify problem areas, negative signals, and overall trends in feedback.
I suggest discussing the details, as well as the cost and timelines in private messages.

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Good day, I can implement

Python stack for parsing reviews, also AI API for understanding the text of reviews, output in a comprehensible form. + overall rating for the day with generation can be in Telegram or can connect to email

Price in theory, needs more details

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Hello, Pavlo!
I have successful experience in developing monitoring and automation systems for business processes based on n8n. I have already worked on similar projects for collecting and processing data from social networks, so I understand the specifics of working with the APIs of Facebook, Instagram, and Google Maps.

What I propose to implement for your restaurant:

Centralized collection: Automatic monitoring of reviews from Google Maps, Facebook, and Instagram in real-time through APIs and specialized parsing services.
Intelligent processing: Connecting AI (ChatGPT/Claude) for sentiment analysis of reviews — the system will understand whether the customer is satisfied and highlight the main points (service, cuisine, atmosphere).
Instant notifications: Sending new reviews to a Telegram bot for the administrator with the ability for quick responses.
Reporting: Generating automatic reports in Excel, PDF, or Google Sheets formats. Reports can be sent to your email or Telegram on a schedule (daily/weekly).
… Stability: Since I use n8n, the system is easy to maintain and adjust for new requests without rewriting code.

Could we discuss a detailed technical specification so that I can calculate the exact cost and implementation timeline?

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Good day. I am ready to complete this project and have extensive experience in developing various applications.

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Hello! We are a small team that has been engaged in web development and business process automation for HoReCa for over 4 years, so we are ready to create a comprehensive Telegram bot for customer satisfaction assessment for you. We will implement a feedback collection system from popular platforms into a single stream, set up automatic analytics distribution to email, and add the ability to generate personal promo codes for customers who leave feedback as a loyalty tool. Our experience of over 4 years allows us to guarantee the stable operation of parsers and the security of your data, also offering functionality for categorizing feedback (service, cuisine, atmosphere) for a precise understanding of growth areas. Be sure to check out our work examples that demonstrate a high level of technical preparation: freshagro.com.ua, farfieworldwide.com, rivnekolo.com.

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Good day! My colleague and I have been professionally engaged in the technical design of chatbots and data collection systems from social networks for over 4 years, so we will help your restaurant automate quality control of service. We will implement a frontend audit of your needs, set up API integrations with Google My Business and Meta for monitoring mentions, and create a convenient reporting system that will send daily PDF reports to your email address. We will ensure technical excellence in execution, including the functionality of internal guest surveys via QR codes, which will allow for direct feedback before it goes online. Our 4 years of experience is confirmed by successful projects drkukharevich.rivne.ua, crave-agency.com.ua, jk-solution.com.ua.

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Hello! My partner (designer + full-stack) and I have been specializing for over 4 years in the development of complex automations and integration of AI services for data analytics, so we will professionally implement your project for creating a review aggregator bot. We will design the system architecture in Figma to visualize dashboards and reports, ensuring technically flawless parsing of reviews from Google, Instagram, and Facebook with automatic duplication of analytical reports to your email. Our experience of over 4 years allows us to offer the implementation of AI sentiment analysis, which will automatically determine the customer's mood and instantly notify the administrator of any negativity for quick response. Take a look at our work in terms of technical accuracy and data processing quality: hyperfi.tech, espressolab.com.ua, hudi.com.ua.

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Hello! I have considerable experience in developing Telegram bots, I can create a bot for you using Python+Aiogram, which will request and retrieve data from Google Maps, social networks, and more, it can also generate a report in Excel or another format, which will be sent to you via Telegram or email, can we discuss the full specifications?

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Hello, Pavel!

I am ready to develop a bot for collecting and analyzing reviews with integration into Telegram and sending reports to email.

I will implement:
— collection of reviews (Google, Instagram, Facebook — through API/available methods)
— analysis and summary of customer satisfaction
— convenient Telegram interface
— automatic sending of reports to email
…
I can also offer:
— basic analytics (sentiment assessment of reviews)
— notifications about new negative reviews
— dashboard or export to Excel

I have experience working with Python, APIs, and Telegram bots.

I am ready to discuss the details and offer an optimal solution.

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Hello.
I will help implement a Bot from social networks ...

Write to me in private messages

Profile: Freelancehunt
Reviews: Freelancehunt

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Hello! I will complete your task quickly and efficiently.

My portfolio: https://freelancehunt.com/ua/freelancer/romas6ka.html#portfolio
Write to me, I will start working today. I will be happy to collaborate with you!

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Good day, Pavel!

I understand the task — NPS bot plus aggregation of reviews from external sources with automatic reporting. This is within my area (Telegram bots, API integrations, AI for text analysis).

I want to be honest right away about the sources of reviews, as this is the most non-trivial part and most solutions fail here:
1. Google Reviews — official Google Business Profile API, works reliably and legally.
2. Facebook Reviews — Meta Graph API through Business Manager, a working option.
3. Instagram — there is no official API for reviews. You can track mentions and comments under posts, but there are no classic reviews on Instagram. It is important to understand this from the start — to avoid surprises.
4. TripAdvisor — Content API only for verified partners, not available for most. An alternative is third-party aggregation services.
…
A complete technical breakdown of the architecture, AI functions, stack, and monthly infrastructure costs is here: https://www.notion.so/NPS-Bot-Reviews-Aggregation-33dea80ec594802f9008ff0108eea36f?source=copy_link

What will distinguish the solution from a typical "let's collect reviews and show them" approach:

AI categorization by themes (food / service / price / atmosphere / waiting time) with extraction of specific problems, not just positive/negative. Automatic drafts of responses to Google and Facebook reviews via AI — the manager only checks and publishes with one button. Monthly AI analysis of trends: 23% of negative reviews about the speed of drink service on weekends — this turns scattered reviews into actionable insights, not just statistics.

Key questions before evaluation:
1. One restaurant or a chain? (affects architecture and price)
2. Are Google Business Profile and Facebook Business Page already connected?
3. What is the main language of the reviews — Estonian, English, Russian, a mix? (affects the choice of AI model)

Approximately, the basic version (NPS bot + Google + Facebook + email reports + AI analysis) will take 3-4 weeks of work in the range of €700-1100. The extended version with additional sources and AI auto-responses will take 4-6 weeks and €1300-1900. I will prepare an exact fixed price after a short discovery call where I will see the details of the restaurant.

I suggest a 30-minute call — you will tell me the specifics, and I will send a concrete proposal with stages and a fixed cost.

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Hello, Pavel!

Our IT company creates and improves websites that operate stably, quickly, and solve specific business tasks for clients. We are engaged in developing websites "from scratch," as well as enhancing existing solutions, increasing their productivity and usability for your users.

We have experience in:
- developing responsive and fast websites on various platforms (WordPress, OpenCart, Shopify, WIX);
- integrations with payment systems, CRM, external services, and internal systems;
- optimizing website performance and security;
- setting up analytics and basic SEO tools;
… - software development and automation of business processes: managing customer databases, resource accounting, automating repetitive tasks, integrations with third-party systems;

After the project is completed, we provide 14 days of technical support. During this period, we help adapt the system to your business processes and consult on any issues related to the completed work. This ensures that the developed solution operates stably from the moment of launch and does not require additional adjustments.

We work in a structured and responsible manner - focused on results that align with your business goals.

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Hello, Pavel!

I am ready to implement a system for collecting and analyzing feedback. I offer two options:

Option 1 — Telegram bot (buttons)

NPS survey through buttons (rating 1-10 + comment)
The client receives a link or QR code after the visit
Collecting feedback: Google Maps API, Facebook Graph API, Instagram (mentions by hashtag)
… Notifications for new reviews + automatic email reports with graphs
AI sentiment analysis + AI responses to reviews
💰 250 EUR / 5 days

Option 2 — Telegram Mini App

Beautiful interface inside Telegram: animated form, visual NPS slider
Dashboard with NPS dynamics directly in the app
Everything the same + AI automatically responds to any reviews
Example of our Mini App: freelancehunt.com/showcase/work/telegram-bot-dlya-onlayn-zapisu-barbershop/2030521.html
💰 500 EUR / 10 days

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Good day
Which social networks have a page for the establishment?
Can we also collect reviews from Google Maps if there is a business account there?
In the bot, we can set up notifications for new messages + daily reports. If we integrate a neural network, we can also automatically respond to messages.

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Hello, I am ready to develop this bot for you, write to discuss.

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Good day.

My name is Oleksiy, I am a Full-Stack developer.
I am engaged in professional development of websites, bots, and automation systems.

I am ready to implement a bot for you to collect and analyze customer feedback for a restaurant.

I have relevant experience in creating similar feedback collection systems from social networks and aggregators, so I understand how to properly set up parsing of reviews from Google, Instagram, Facebook, generate reports with an overall satisfaction rating, and send them via email or Telegram.

… As a result, you will receive a stable, reliable project that will be easy to scale for additional sources of feedback or extended analytics.

I have several ideas for improving your project that I can propose during the discussion.

I am ready to discuss the details in private messages, including timelines, costs, stack, and examples of my work.

I would be happy to collaborate!

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Good day!

I have experience in developing bots and systems for collecting/analyzing data from various sources (API, parsing, social networks), including building reporting systems and automating business processes.

I can implement a turnkey solution:

— Telegram bot for collecting and viewing reviews
— Integration with sources: Google Reviews, Instagram, Facebook (via API or parsing, depending on limitations)
— Automatic aggregation of reviews into a single system
… — Sentiment analysis (positive / negative / neutral)
— Report generation (daily / weekly)
— Sending reports to email
— Convenient admin panel or Telegram interface for viewing statistics

Additionally, I can offer:

— Notifications about new negative reviews in real time
— Assessment of satisfaction dynamics (graphs, trends)
— Filtering by sources / branches
— Tagging system (for example: “service”, “food”, “waiting”)
— Ability to respond to reviews from a single interface (if the API allows)

I work with a focus on stability and scalability — so that the system does not break when the number of reviews increases.

I am ready to discuss the details and propose the optimal architecture for your case.

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Hello, I am ready to help with writing a bot. Write to me in private messages to discuss the details. I will be happy to collaborate!

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Hello. I have extensive experience in developing Telegram bots. I am ready for collaboration.

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Hello.

I am developing bots in NodeJS. I am ready to take on the task. Write to me, we will discuss.

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