The essence of the CRM called 'UnitDesk' is for players on GTA 5 RP servers to track the effectiveness of their teams in government structures, check reports, their work statuses, issue bonuses, create and manage cases for organized crime groups and cases for prosecutors/judges and lawyers.
The hierarchy is as follows: ROOT --> Leader --> Deputy Leader --> Department Head --> Deputy Department Head --> Instructor --> Employee --> Intern
ROOT: The only admin who sees all factions and logs of all factions of all users. He creates factions and appoints their leaders. He can also fully manage factions. He sees statistics on the number of users in each faction, both overall and graphs of users in a specific faction as well as overall.
Leader: Manages the faction assigned to him by ROOT. Sees user logs within the faction. Creates departments within the faction and can appoint department heads and deputies. Can view everything happening within departments and also reports from all employees. Sees statistics on the number of employees overall in the entire faction as well as separately by departments. Can also issue bonuses to employees. Can reject reports from any employee in the faction and also assign a certain number of points for them. Can assign an exam to any employee in the faction. Can create templates for submitting reports from employees in any department of his faction.
Deputy Leader: Sees the departments in which he is appointed as a curator. Can also issue bonuses to the members of his departments. Sees statistics on the number of employees in the departments where he is appointed as a curator. Can view reports on the work done by the personnel. Sees user logs of the departments where he is appointed as a curator. Can reject reports from any employee in the faction and also assign a certain number of points for them. Can assign exams to employees in the department where he is a curator. Sees the table of the best employees in the department. Can create templates for submitting reports from employees in the departments where he is a curator. Can set tasks for employees in the departments where he is a curator.
Department Head: The same as Deputy Leader, only in his department where he is appointed as head. He sees logs only of employees in his department. Creates templates for submissions in his department.
Deputy Head: The same as Department Head, only he does not see logs. He does not create templates for report submissions.
Instructor: Checks reports from other employees in the department he is in. Also submits reports himself. Assigns exams to people and marks "passed/failed". Sees the table of the best employees in the department.
Employee: Submits reports, takes exams, sees which exams he has passed, all reports he has submitted, how many points he received for the report, which reports were rejected, sees the table of the best employees in the department.
Intern: Submits reports and sees which were rejected and which were approved and how many points were given for them. Sees which exams were assigned to him, when their deadlines are, and "passed/failed" status. Also sees who assigned points for the report and the status of the exam.
Templates for reports: Each department has its own templates for reports, as the work performed is different. Moreover, there can be more than one. When creating a report template, the head or higher can create fields where text can be entered, where one of the suggested items must be selected, and where multiple items can be selected at once. Also, the person creating the template can specify for whom it will be, for interns, for instructors, or for all employees.
The department's top table is formed by points assigned by senior staff to employees who submitted reports. After the instructor or higher assigns points for the employees' reports, the top table is formed. This table is visible to employees, instructors, deputy heads, department heads, department curators (deputy leaders), and leaders. Each department has its own such table. It should also be made possible to view the tops for a specific week, month, or other time periods.
A personnel selection system needs to be implemented. There, senior staff (starting from deputy head) will select candidates for their departments. On this page, they can create interview statuses in their departments and drag candidates between these statuses. At the same time, these candidates do not need to be registered in the CRM.
There is no direct registration on the site, ROOT creates a leader or another senior staff member. And the senior staff then creates user accounts. When creating a user account, a login and password are generated, which the senior staff then provides to the employee. Upon first login, the user must be REQUIRED to change the password, for all accounts except ROOT's.
Pages:
1. Authorization and Access
1. Login
2. Password change on first login
3. Error 403 / 404 / 500
2. Profile and Settings
4. Profile settings
5. My profile
3. Root (main administrator)
6. Root statistics (Dashboard)
7. Faction administration
8. Root logs
9. Users (root)
4. Faction Leader / Deputy Leader (curator)
10. Leader statistics (Dashboard)
11. Faction (Overview)
12. List of faction departments
13. Faction logs
14. Faction bonuses
15. Faction settings
5. Departments (head, deputy, instructor)
16. Department statistics (Dashboard)
17. List of department employees
18. Adding an employee
19. Queue for deletion / blocking
20. Transfers of employees between departments
21. Employee personal folder (career)
6. Reporting and Activity
22. List of reports (for seniors)
23. View report
24. Create report (for employee)
25. Report templates (for department)
7. Cases (for CID / DB / Prosecutor's Office)
26. List of cases
27. Case card
8. Bonuses
28. Bonus screen (for department)
9. Notifications
29. Notification center
30. "Account blocked" page
10. System settings (UI pages visible to leader/root)
31. Role and rights settings
32. Points criteria settings
33. Backup settings (for root)
34. Upload page
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