Direct manager in Instagram store
We are looking for an active and communicative direct manager to work with clients on social media (mainly Instagram Direct + Facebook Messenger). This is a remote position in an online store, where the main task is to communicate quickly and professionally with clients and close sales.
What the employee will need to do (main responsibilities):
- Respond quickly to incoming messages in Direct, comments, and messengers (reaction preferably within 2 minutes).
- Consult clients: assist with product selection, choose sizes, models, colors, explain delivery and payment terms.
- Handle objections, doubts, and work with client objections to lead them to purchase.
- Process orders in the CRM system, monitor payment and order status.
- Maintain a consistent brand communication style (scripts, service standards).
Key requirements for the applicant:
- Experience working with clients in chats for 6-12 months (preferably in clothing, cosmetics, gadgets, or similar products sales). We are ready to consider candidates without experience who have strong soft skills + we will train.
- Excellent communication skills, politeness, empathy, and the ability to approach different types of clients.
- Quick reaction and multitasking (simultaneously managing 5-10+ dialogues).
- Proficient oral and written Ukrainian language.
- Confident computer, smartphone, Instagram skills, basic knowledge of CRM (we will train).
- Stable internet, computer, and a quiet workspace (for remote work)
-
1 day16 USD
2187 13 1 1 day16 USD
I know you are looking for an operator. But before you hire someone full-time — take a look at the numbers: with 5-10 dialogues at the same time, a typical operator spends about 60% of the time answering the same questions (sizes, availability, delivery, returns).
I create AI bots that take over this routine in Direct and Messenger: they automatically respond to "how much does it cost," "is M available," "when is delivery," and from the CRM side — they immediately create a customer card in KeepinCRM/AmoCRM or yours. A person only connects for "I want to order" and non-standard cases.
What this gives silk.n.soul:
— response to the client 24/7 (not just in 2 minutes of the working day)
— one operator instead of two, or a lower rate for the existing one
— no message gets lost at night
I can gather a prototype for your assortment in 5-7 days. If you then decide that you still need a live person — the bot will simply work in parallel and relieve them.
If you are interested — send a link to your Instagram (silk.n.soul?), I will look at live dialogues, tell you the percentage of automation and the real price. Or just say "no need" — I won't insist.
Kyiv