Dispatcher / Customer Support (English B2–C1, work in the USA, PST)

I am the owner of an electrical installation company based in Los Angeles (USA).

I am looking for a Russian-speaking dispatcher/operator with fluent English (B2–C1) for a permanent remote position.

Tasks:

• answer incoming calls from clients (via VoIP — I will provide access to Ring Central)
• call back new leads
• communicate politely according to a script (training will be provided)
• ask clarifying questions (address, photo of the electrical panel, task description)
• schedule clients in Google Calendar
• record information in a spreadsheet (Google Sheets)
• send follow-up messages to clients

Requirements:

• Excellent spoken English (B2–C1) — clear, confident, and understandable speech is mandatory
• Confident phone communication
• Willingness to work on Pacific Time (Los Angeles)
• Stable internet, microphone, quiet environment
• Experience in customer support / as an assistant / operator is preferred

I expect from the candidate:

• politeness
• calm and confident diction
• punctuality
• ability to learn quickly
• Responsibility

I am looking for a person for long-term work.