Fixing and Transmitting UTM in KommoCRM from buttons on the website (Telegram, Viber, WhatsApp - by number)
Good day!
So we have 4 websites (more precisely, 2 websites and two of their duplicates)
1. https://www.expert-docs.com/.
2. https://europe-documents.com/.
- It has icons for Viber and Telegram placed throughout the site.
Clicking on them redirects the person to the regular Viber, Telegram, or WhatsApp. When a person writes to us, using https://e-chat.tech/, the message arrives in our Kommo CRM, from where we reply and everything is fine.
Our problem is that when switching to any messenger, the UTM tag does not arrive in Kommo, and we do not understand which advertisement the person came from.
We need a solution that will somehow add the UTM tag to the relevant deal.
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934 16 0 Good day. I can transfer utm tags without any problems. But I cannot open your websites due to error 508, so more precise information about the implementation method, cost, and timeline can be discussed when everything is working. Write to me privately to discuss the details.
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3336 101 4 3 When clicking on your links, I get error 508, the sites are not working.
Regarding the task, there is a fairly typical solution to send a click event to the button in Kommo before the user transitions, that is, instead of redirecting to messengers, first send the event to Kommo, then redirect the user. I can do it, write to me.
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370 Good day. If you have a solution to your problem, write to me, I will help.
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908 15 3 Good day, I need to look at the more detailed services you use
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