AI chatbot for order taking, customer responses WhatsApp API Laravel

Good day!
I have done a similar integration: WhatsApp + GPT + Laravel CRM. I understand the task.
In essence:
— Meta Business verification is needed, but paying €30/month is not necessary — there is a free tier for 1000 messages/month, which will be enough for you.
— You will not be able to use your ChatGPT subscription; a separate API is needed (~$20/month with your load).
— n8n/Make is a good start, but for your logic (orders, statuses, 8 languages), a custom solution on Laravel is better — you already have a developer, the integration will be cleaner.
Stages:

Connecting WhatsApp Business API (I will help with verification)
… Webhook → Laravel for receiving messages
Knowledge base: we upload your conversations, FAQs, rules — GPT learns from them
Logic: new client / existing order / escalation to operator
Tests + fine-tuning prompts

Screenshots of conversations — yes, this is the best way to train the bot to your style.
I am ready to call and show examples.

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Firstly, paying 30 dollars is not mandatory, but it is necessary to look into it. For WhatsApp, it is essential to have a business Meta account, which is created very complicatedly; sometimes an unqualified person may miss the account, which will need to be deleted and created again. Your subscription to ChatGPT will not help at all. If doing it through SendPulse, then it doesn't matter, but if through Ari directly, it is charged separately from the subscription. I will describe everything and explain in personal messages.

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Good day! Vladislav, I have reviewed your technical specification.

I create AI assistants for businesses based on the Planfix platform — a system that combines CRM, process automation, and artificial intelligence capabilities.

Most companies today build their solutions from a "zoo" of separate tools — bots, spreadsheets, APIs, forms, CRMs, and chats that exist independently of each other. Each service solves a specific task, but together they create chaos: data is duplicated, processes are broken, and businesses lose the big picture. We solve this problem differently. Planfix is not just a CRM, but a full-fledged operating system for business that unites communication, customer base, tasks, documents, finances, process automation, and analytics in one environment. Any tool — from the AI assistant to accounting or customer chat — operates within a single data context. This eliminates the chaos of the "zoo" and creates an interconnected system where each process logically follows another.

The AI assistant is just one part of this ecosystem. It functions within your Planfix working environment, has access to all necessary information, and can not only answer questions but also:
— create tasks,
— update statuses,
… — generate reports,
— analyze correspondence,
— or initiate actions in the CRM — in the context of your business, not outside of it.

Advantages of the solution:
— direct connection Planfix ↔ OpenAI, without intermediaries — budget savings and minimal technical difficulties;
— convenient interface for control: you can monitor the assistant's work, enable moderation or delegation;
— intelligent triggers: Planfix can independently reach out to the AI assistant when a client does not respond, when a date or event occurs — the assistant acts proactively;
— a single platform for development: easily add new scenarios, channels (Instagram, Telegram, email, Google Forms, WhatsApp, etc.) without losing the business context.

The result is not just a bot or integration, but a smart assistant that lives in your system, understands its context, and becomes part of your business processes.

I am ready to adapt the solution to your case and show how the AI assistant can truly relieve your team.

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