Budget: 8000 UAH Deadline: 10 days
Hello!
I am a Data Science & ML engineer. I have reviewed your request regarding the integration of AI into the "Electronic Contact Center" and I am ready to develop a custom solution that will meet all needs—from deep sentiment analytics to predictive models.
I specialize in developing custom solutions in Python and have experience working with large datasets (ETL processes, processing unstructured inquiries).
- In addition to OpenAI (GPT), I can integrate Gemini or local models through Ollama (which is important for data privacy and cost optimization).
- I create interactive dashboards with heat maps of loyalty, KPI dynamics, and a what-if analytics module for scenario modeling.
What I propose to implement:
- Automatic classification of inquiries by departments, detection of hidden negativity, and summarization of complaints.
- Heat maps of problem areas by districts.
- Smart suggestions for the headquarters based on the correlation between the type of issues and the level of support from the electorate.
I am ready to build a "turnkey" system that will transform a mass of texts into a clear city management and rating tool.
To prepare a detailed plan and estimate timelines, I suggest discussing the following:
- What volume of historical data on inquiries is currently available?
- What key metrics (KPIs) are a priority for you?
- Are there specific data security requirements (cloud or local hosting)?
I would be happy to provide a more detailed consultation and discuss the format of collaboration.