Budget: 27000 UAH Deadline: 30 days

The estimate for full implementation is 140,000 UAH, approximately 30 working days. With 10,000 UAH, it seems you can only cover a short technical survey or a prototype for sending through the chosen Viber gateway =/

We can take on not only the integration but also the ongoing support and development of your internal CRM. Relevant experience includes corporate systems, CRM, API integrations, telephony, action history of managers, message templates, status tracking, and long-term support after launch.

I would do this through a separate integration layer between 1C 8.3 / BAS and Viber - webhooks for incoming messages, a message queue for outgoing messages, phone normalization, correspondence logs, linking to subscribers and requests, manager permissions, templates, and error logging. It’s better not to embed everything chaotically into 1C forms - a penny-wise person pays twice, and integrations especially dislike this =)

Clarifications
> Which Viber option do you plan to use - an official business channel, a bot, or a ready-made provider gateway?
> Does your 1C 8.3 already have HTTP services for exchange, or are integrations currently working through files and scheduled tasks?

Similar examples
> https://business.ingello.com/forma-crm - development of internal CRM, roles, action history, managers, and business logic
> https://business.ingello.com/iks - corporate system with process accounting and integrations
> https://business.ingello.com/vorfahr - related example of automation with integrations and messaging scenarios

Main page for Freelancehunt
> https://systems-fl.ingello.com/ua Expand

Budget: 11000 UAH Deadline: 9 days

Trust a professional with over 10 years of experience! The rate and deadlines are current! I look forward to collaborating! Experience in commercial development of online stores on CMS, business portals, and corporate websites - 11 years!
+CMS: WordPress(+Woocommerce) PrestaShop/Opencart/Joomla/Bitrix/MODX/DLE/Shopify
php/html/css/js/Mysql, PhotoShop/Figma
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https://www.serasar.com/ Expand

Budget: 15000 UAH Deadline: 10 days

Good day, Vasyl!
I understand the task: integration of Viber with 1C 8.3 for receiving customer requests, linking by phone number, and passing to the dispatcher queue, with the prospect of development (CRM module, AI processing, financial analytics).
I propose an architecture through a separate Python service (FastAPI) as a gateway between the Viber Bot API and 1C — the service receives messages from Viber, searches for the client by phone number through 1C HTTP services (without modifying the 1C configuration itself), forms a request, and passes it to the dispatcher queue. This approach does not require changes in 1C from the inside and is easily scalable for further modules.
Considering the scale (40,000+ subscribers) and the stated prospect of long-term cooperation, I suggest breaking it down into stages:
Stage 1 (MVP): receiving Viber messages → linking by phone through 1C → creating a request in the dispatcher queue, without AI logic.
Further stages (AI processing of requests, financial analytics, CRM functions) — we will discuss separately after launching the first stage and based on its results.
Clarifications:

Are there already configured HTTP services in 1C for external requests, or will this also need to be organized?
What is the expected volume of requests per day at the start — this is important for calculating the architecture of the queue?

Rate for Stage 1: 15,000 UAH, term: 10 days. Expand

Budget: 10000 UAH Deadline: 5 days

Hello, Ihor!

The task is clear. To avoid breaking your own 1C 8.3 configuration with heavy third-party modules, I suggest implementing integration through an intermediate asynchronous Python gateway (FastAPI).

It will serve as a reliable bridge between the Viber API and your CRM, exchanging data through standard 1C HTTP services. This guarantees speed and maintains a clean architecture for a database with 40,000+ subscribers.

What will be implemented:

Two-way communication (Webhooks): I will set up instant receipt of incoming messages. The script will automatically search for the subscriber in 1C by phone number and link the chat to their card.

Logic for managers: Full support for segregation: the system will record the date, time, and author (manager) who sent the message or template.

Buttons and Templates: I will provide ready structures in 1C for displaying "Write to Viber" buttons and quickly sending trigger messages (debt, engineer dispatched, etc.).

Why this will work smoothly:
I specialize in building asynchronous backend systems, working with APIs, and automating data flows. I will wrap all the software in Docker for stable operation and easy deployment on your server. I am ready for long-term support and development of your CRM.

I suggest discussing the technical details (whether you have HTTP services raised in 1C) in the chat. Stay in touch! Expand

Budget: 12500 UAH Deadline: 14 days

Good day! I have experience in developing Viber bots, I am the developer of the open-source solution aiober, based on which I build bots for my clients. It is even possible to create an integration between Telegram and Viber so that the functionality is the same in both (the system I developed allows this). I have experience working with SQL databases. I am ready to discuss the project details so that I can offer you the best solution!

Budget: 27000 UAH Deadline: 30 days

We have an almost ready solution for integrating messengers into the internal CRM, which can be quickly adapted for 1C 8.3. We can discuss the details here today; I am available. ))
Approximately for the complete first stage - 120,000 UAH and 25-30 working days.
10,000 UAH, I feel, will be enough for a short technical design or a prototype of the button and sending, but not for stable incoming messages, history, manager roles, and support.
We have done integrations of messengers, telephony, APIs, internal cabinets, and CRMs, so I see a normal path here without third-party CRM.
First, we connect Viber through the official channel or gateway, then we add a button in the subscriber's card and requests, a correspondence log, incoming events, linking by phone number, templates, and manager rights.
After launch, we are ready to provide support and improvements, as the internal CRM almost always grows along with the company's processes.
Separately, we can add an AI assistant for response suggestions, analysis of typical inquiries, and payment reminders; this often provides quick benefits without unnecessary magic.
Is there already a chosen Viber provider, or do we need to select one considering tariffs and limitations?
Can you add processing, registers, or HTTP services in your 1C to receive events from Viber?
Similar examples of our work:
https://business.ingello.com/forma-crm - corporate CRM with business logic, roles, and workflows.
https://business.ingello.com/forma-bpm - automation of processes and task execution control in the internal system.
https://systems-fl.ingello.com/ua - main page of Ingello Systems for FLH. Expand

Budget: 10000 UAH Deadline: 3 days

Good day! I have reviewed the task — I have experience with integrating messengers into 1C, and it is being implemented. I will connect Viber through the official Bot API with a webhook — all incoming messages will automatically go into 1C and be linked to the subscriber by phone number. The "Write to Viber" button will be placed in the subscriber's card, in the application card, and, if possible, in the list. All correspondence will be stored directly in the card with the date, author, and status. I will handle multi-management correctly — it will be clear who exactly responded and the entire history for each client. I will implement message templates with the ability to send with one click directly from the card. I am ready for long-term support and further development of the system. Please clarify — what version of the 1C platform is it, a standard configuration or heavily customized? This will affect the approach to integration. I am ready for a call to clarify the details.

Budget: 10000 UAH Deadline: 3 days

Good day.

We have experience in integrating messengers, APIs.
We can implement:
• integration of Viber through the official API or Viber gateway;
• a "Write to Viber" button in the subscriber card and application;
• automatic saving of all correspondence history in CRM;
• processing of incoming messages linked to the subscriber by phone number;
• simultaneous work of several managers with distribution of responsibilities;
• message templates (application, engineer visit, payment reminder, etc.);
• the possibility of further expanding integration with Telegram, telephony, and other services.
For an accurate assessment of cost and timelines, it is necessary to familiarize ourselves with the current configuration of 1C/BAS and the method of its refinement.
We are also ready to provide further support and development of the internal CRM. Expand

Budget: 12000 UAH Deadline: 3 days

Hello, Vasyl
We have ready solutions, very functional for all popular messengers and bots, including Viber, Viber Business, and Viber Number. We work with configurations on managed forms with a compatibility version of at least 8.3.10. Among the list are the following configurations: UNF, Small Business, UT 3.5, KUP 2.5, and ERP 2.5 - if you have one of these configurations, we can talk - I will tell you about the solutions and development plans. If you have a different configuration, we can also talk, and I will let you know if it is possible to add support for it in the delivery. Thank you.

Budget: 10000 UAH Deadline: 4 days

Ready to complete your task turnkey.
I have experience in implementing similar integrations.
I guarantee the completed work.
Calculation of the exact cost after discussing all the details.

Budget: 10000 UAH Deadline: 10 days

Good day, Vasyl! I have experience integrating Viber/Telegram through REST API + webhook for CRM systems. I implement a complete list: connecting Viber Business API + webhook, a "Write to Viber" button in subscriber and application cards, saving conversations in the client card, linking incoming messages by phone number, supporting multiple managers, templates - all in the form of an extension of the 1C 8.3 configuration without changing the main structure. Please clarify: is there already a Viber Business Account? This affects the scenario of the first message. I am ready for further support and development of the CRM.

Budget: 10000 UAH Deadline: 7 days

I can implement Viber integration into your internal CRM based on 1C 8.3 without using third-party CRM systems. I see the task as a separate module for communication between Viber and 1C: connecting the channel, processing incoming/outgoing messages, linking to the subscriber by phone number, saving the chat history, message templates, and allowing multiple managers to work simultaneously.