Integration of Viber in 8.3
223 USD Need Viber integration into own CRM (1C 8.3)
About the Company
The company "Domofon System" is engaged in the installation and maintenance of intercom systems.
Base of over 40,000 subscribers.
We work on our own customized system based on 1C 8.3.
We are looking for a specialist or team to implement Viber integration without using third-party CRMs (SalesDrive, KeyCRM, etc.).
What Needs to Be Implemented
1. Viber Integration
Connecting Viber via API or a ready-made Viber gateway.
2. "Write to Viber" Button
Placement of the button:
- in the subscriber card;
- in the application card;
- in the subscriber list (if possible).
The manager should be able to start a conversation with the client with one click.
3. Conversation History
All correspondence should be automatically saved in the subscriber card.
It is necessary to see:
- the date and time of the message;
- the author of the message;
- the status of the message.
4. Incoming Messages
Messages from clients should automatically enter the system and be linked to the corresponding subscriber by phone number.
5. Managers' Work
It is necessary to support the work of several managers simultaneously.
It should display:
- the responsible manager;
- the history of correspondence;
- who exactly responded to the client.
6. Message Templates
Examples:
- Application accepted.
- Engineer has departed.
- Work completed.
- Payment reminder.
- Information about debt.
Important
Preference will be given to candidates who already have experience:
- Viber integration;
- Telegram integration;
- working with APIs;
- working with 1C 8.3 / BAS;
- telephony integration (Asterisk, Binotel, Ringostat, UniTalk, etc.).
In your response, please indicate
- Your experience with similar projects.
- Examples of implemented integrations.
- Estimated budget.
- Estimated timelines.
- Whether you are ready to further support and refine the system.
We are considering a long-term cooperation for the development of the company's internal CRM.
-
14 days223 USD
6589 28 0 14 days223 USD
It is necessary to integrate Viber directly into 1C 8.3 so that managers can write to clients from the subscriber card, and all correspondence is stored there — without any third-party CRM.
I will implement this through the Viber REST API with a webhook: 1C receives incoming messages, links them to the subscriber by phone number from a database of 40,000 records. For the "Write to Viber" button and templates, I will create an external processing or configuration extension to avoid breaking the main structure. For multiple managers simultaneously — a queue of incoming messages with the assignment of a responsible person and logging who exactly responded.
Key risk: Viber allows sending first only through a Business Account or template messages. Do you already have a Viber Business Account, or should its connection be considered in the budget?
-
Ask your question to the client
Ternopol