Two times he wrote about one and heavier directions, twice he made them "the tip of leap" and in the end he did not, and refused to do it, although there was a little for 15 minutes.
I was constantly angry that I was not on the contact (for example, on the weekend), twice appealed to the arbitration because I was not responding within 48 hours (there was a case, and there was no possibility to be on the computer 24/7)
The deadlines were not called, that is. The customer should always be online and see how it works.