Perhaps we should have asked more questions ourselves before starting the work, such as whether the fonts are readable? Is there experience with translations, is there an understanding that some words can be shortened, is there generally a skill in working on a file — rather than just delivering: here is the result. A person with experience is evident from the questions they ask to improve the outcome. So, we wish for experience.
The performer’s responsiveness was great, but we still had to refine the result ourselves.