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Support of Users
Unemployed distant work
We are looking for a person or company to help us organize technical support for CRM users.We have a caston CRM for doctors with which therapists interact daily: planning online meetings with patients, paying for visits, filling information about patients and diseases, etc.During the process of use, doctors face various issues.From simple “how to create a meeting with Google Meet” to more technical such as “the system does not accept a fee.”The task of the technical support consultant is to help users solve simple non-technical problems, as well as to collect information on technical requests for the development department to ensure the most comfortable use of the SRM.Requirements:Onboarding: We will provide all the necessary information about the system to be studied Communications with customers through chat, telephone and similar channelsSorting requests, dividing them into technical and non-technicalCustomer assistance with non-technical requestsRecording information on technical requests and transferring them to the team of developers
About you ideal, previous customer service experience, ability to work with remote access programsStress resistance and lifelongness, quick thinking and problem-solving skills, free knowledge of English, ability to be in contact at work time PSTTimes
We are looking for a person or company to help us organize technical support for CRM users.We have a caston CRM for doctors with which therapists interact daily: planning online meetings with patients, paying for visits, filling information about patients and diseases, etc.During the process of use, doctors face various issues.From simple “how to create a meeting with Google Meet” to more technical such as “the system does not accept a fee.”The task of the technical support consultant is to help users solve simple non-technical problems, as well as to collect information on technical requests for the development department to ensure the most comfortable use of the SRM.Requirements:Onboarding: We will provide all the necessary information about the system to be studied Communications with customers through chat, telephone and similar channelsSorting requests, dividing them into technical and non-technicalCustomer assistance with non-technical requestsRecording information on technical requests and transferring them to the team of developers
About you ideal, previous customer service experience, ability to work with remote access programsStress resistance and lifelongness, quick thinking and problem-solving skills, free knowledge of English, ability to be in contact at work time PSTTimes
Zaporizhzhia