112 USD
15 proposals
We are looking for a specialist in LLM, RAG, and prompt engineering for auditing and improving an already created AI assistant for contact center operators of a network of medical centers.
This is not a development from scratch. Currently, the assistant operates in the ChatGPT environment and uses: its own skill with instructions SKILL.md; a knowledge base in Project Sources; structured Markdown files automatically generated from CSV exports of the medical information system; separate indexes of prices, performers, departments, packages, equipment, and recommended service combinations. The database contains approximately: 2,700+ medical services; 90+ packages and complexes; 300+ recommended combinations; 600+ surgical interventions; prices by various departments; performers, addresses, preparation, equipment, and other reference information.What the assistant should do Upon the operator's request, the assistant should quickly provide a verified response: whether the required service is provided; the exact code, name, and price; in which departments it is available; which doctors or other specialists perform it; how to prepare; which package or complex is more advantageous to offer; which accompanying services are advisable to suggest; the sequence of comprehensive patient registration; what cheaper or alternative options are available; for operations — separately the base price and the estimated total cost of the surgical treatment case. The assistant should not invent prices, performers, preparation, medical indications, or transfer information between similar services.Existing problems The system is already operational but requires increased search stability and response quality. In particular: the model sometimes finds the main service but misses recommended combinations; does not always extract individual fields from large Markdown files; can find the base price of an operation but miss the total cost of the surgical case; results depend on the structure and size of the files in Project Sources; indexes, source routing, and search rules need optimization; it is necessary to ensure equally high-quality responses to short, inaccurate, and conversational operator queries. For example, a simple query "cholecystectomy" should immediately return available options for the operation, codes, base prices, total treatment costs, departments, performers, and related services.Specialist tasks Conduct an audit of the current SKILL.md, the structure of the knowledge base, and the search logic. Analyze the reasons for data omission during retrieval. Propose an optimal knowledge base architecture for ChatGPT. Improve or rewrite SKILL.md. Optimize the structure of Markdown files and compact indexes. Set up mandatory searches: packages and complexes; recommended combinations; prices by departments; performers; the cost of the surgical treatment case. Check the knowledge base generator from CSV exports and improve Python scripts if necessary. Create a set of control queries and criteria for evaluating responses. Conduct testing on real contact center scenarios. Provide final documentation for further updates and system support.Expected result We expect to have a stable assistant that: responds in Ukrainian; does not miss critically important data; returns only information confirmed by the knowledge base; correctly distinguishes between services, packages, and recommended combinations; shows code, name, price, department, and performer; for operations separates the base price and total treatment cost; offers the operator a specific scenario for further patient registration; works stably after subsequent updates of CSV exports; operates relatively quickly.Requirements for the performer A specialist with practical experience is needed: ChatGPT Projects, Custom GPT, or ChatGPT Skills; LLM, RAG, retrieval, and semantic search; prompt engineering; designing knowledge bases for language models; Markdown, CSV, JSON/JSONL; Python for data processing and transformation; testing the quality of LLM responses. Experience with medical information systems, contact centers, or large service catalogs will be an advantage.
We are looking for not just a prompt author, but a specialist who understands the limitations of searching in large sources, context fragmentation, and ways to build reliable indexes.What to provide in the proposal Please briefly indicate: Your experience with ChatGPT, RAG, or corporate knowledge bases. Examples of similar implemented projects. How you would approach diagnosing the omission of individual fields in large files. Estimated timelines and costs for the audit and refinement. Whether you are willing to sign a confidentiality agreement. Personal data of patients will not be transferred within this project.
The final cost of the work will be agreed upon after clarifying the Technical Task between the Customer and the Performer.
