Development of an AI assistant for automated call monitoring and analytics

Budget: 10000 UAH Deadline: 1 day

✋ Hello! We are the IT company dZENcode.

We are implementing an AI service in Python (FastAPI) for multilingual transcription, automatic call evaluation based on a checklist, detection of negative behavior or conflicts in conversation, integrations with Binotel and Bitrix24, reports in Telegram/Google Sheets, relying on the team's experience, best practices, and our own developments.

How do you plan to transfer recordings: API Binotel/Bitrix24, webhooks, or file storage?
What checklist items and language priorities are we laying out in the MVP?

You can find detailed information about our services and rates on our website: Freelancehunt
Take a look – we will discuss the details of the work further, write when you are ready.

The final cost is formed only after clarifying the volume and requirements.

___________________
Sincerely,
Manager of dZENcode

Our strengths:
💎 10+ years providing IT services: Outsourcing, Outstaffing
🔥 90+ in-house specialists
🚀 Projects "from scratch" and for support
⚙️ SLA and post-production support
✅ Contract with the company, guaranteed results!
🔥 250+ public reviews since 2015. Expand

Budget: 27000 UAH Deadline: 15 days

Hello! I am the project manager of Business Atlas. We specialize in building end-to-end analytics and automating business processes. In my experience, I have created marketing and sales control systems for brands like Ajax and Genesis. We know how to turn chaos in calls into clear statistics using modern AI tools and Low-code architecture (n8n/Make). What we will do for your project:
• Intelligent transcription: We will set up automatic retrieval of recordings from Binotel/Bitrix24 and convert them into text.
• AI audit (Checklist): AI will analyze each dialogue for adherence to scripts, presence of conflicts, and execution of key sales stages.
• Automatic reporting: The results of the analysis (manager's assessment, identified errors) will be instantly sent to a Telegram bot or Google Sheet for quick response.
• Problem tagging: The system will automatically highlight recordings where rudeness or customer dissatisfaction has been recorded.
What do you think about this format? Write to me privately, and we will refine your technical specifications together and discuss the technical details.

Budget: 8000 UAH Deadline: 7 days

Hello! For more than half a year, such a system has been working for my client. Without failures, problems, or anything else.

How is it implemented now? A custom telephony system transmits calls to FTP and additionally sends a webhook to my system. It downloads, transcribes, evaluates based on 12 criteria, and provides JSON for all questions. After that, it records in the database and also duplicates it in a Google Sheet from which dashboards and notifications are built.

In your case, the system is almost identical, but much simpler due to the use of Binotel.

Everything works on n8n + OpenAI (the model and prompt were specifically selected for those types of calls). The average cost of processing a call is approximately $0.0048.

Right now, I am setting up a 100% similar automation for another client. There, it is also Binotel CRM.
https://freelancehunt.com/project/call-analyzer-analiz-vhidnih/1612802.html

The project has already been completed, so I can start on yours. Expand

Budget: 22000 UAH Deadline: 12 days

Good day.
I am ready to take your project into work.
I will be able to develop such an assistant for you using n8n.
Write to me privately, we will discuss all the details with you and choose the best solution for you.

Budget: 20000 UAH Deadline: 14 days

Good day, interesting project. We will use Python and ready-made tools for converting voice to text. We will integrate reporting into your system or create a system for you. In general, we are engaged in automation for business and web development. Write to us, let's get acquainted.

Budget: 1000 UAH Deadline: 3 days

There is already such a service https://www.voiptime.net/uk/ai-qa-call-center-quality-assessment.html

We can integrate Bitrix24 with it.

Budget: 4500 UAH Deadline: 1 day

Greetings

My name is Vyacheslav, I am an SEO specialist with 5 years of experience in promoting websites from various niches. Your project caught my attention because I have helped similar projects achieve sustainable traffic growth and improve their positions in search engines.

What I can offer:
- Website audit: analysis of current optimization, technical errors, and content.
- Keyword research: research and selection of relevant key phrases to improve visibility.
- On-Page optimization: adjustments to meta tags, internal linking, loading speed, and other factors.
- Content strategy: suggestions for improving existing content and creating new content focused on key queries.
- Off-Page optimization: development of a strategy for acquiring external links to increase the authority of the site.
- Analytics and reporting: monthly reports on results and metrics to track effectiveness.

I would be happy to discuss your project in more detail to assess the current tasks and select optimal promotion methods for your niche. If you are interested in my approach, I can provide examples of successful projects. Expand

Budget: 15000 UAH Deadline: 7 days

Hello Tetiana.
I have successful experience in automating call analysis for Bitrix24 and Binotel (https://freelancehunt.com/showcase/work/ai-identifikator-lidiv-bitrix24-binotel/2021576.html). The system architecture will include automatic collection of audio recordings, transcription. The system will automatically tag problematic calls and send notifications to Telegram or another service. I will also add batch deduplication so that each call is analyzed only once. All results, including brief summaries of conversations and compliance assessment, will be automatically compiled into a convenient Google Sheet for clear statistics for each manager.
The MVP will be ready in 7 days:
- Automatic retrieval of audio recordings from Binotel via API
- Transcription of conversations using AssemblyAi
- Verification using one universal checklist
- Reporting in Google Sheets
- Notifications in Telegram about problematic calls.

Budget: 20000 UAH Deadline: 7 days

Hello, I have experience working with Binotel and with completing similar projects with my own CRM, write to me in private messages, we will discuss.

Budget: 27000 UAH Deadline: 30 days

Hello! I am implementing an AI call analysis system on Node.js: transcription (multilingual), checklist verification, conflict detection, and report generation in Telegram/Google Sheets. I will build the architecture with integration of Binotel/Bitrix24 and AI API (speech-to-text + LLM) with scalability options. I will help formulate the final technical specifications and suggest the optimal implementation for your processes.

Budget: 10000 UAH Deadline: 7 days

Hello.

I have experience working with backend services and integrations, including data processing and automation. I understand how to implement a similar system: call transcription, text analysis through AI, and report generation.

I can help build the service logic, integrate with the API, and set up the call processing with subsequent analytics.

I am ready to discuss the details and propose an implementation option.

Budget: 15000 UAH Deadline: 12 days

Hello Tetiana!
The task is clear — and the architecture for it is already in my head.
The pipeline will look like this: Binotel/Bitrix24 sends the call recording via webhook → Make retrieves the audio file → Whisper API transcribes (supports Ukrainian, Russian, English, Czech) → GPT-4 analyzes according to the checklist, records conflicts and violations of regulations → the result goes to Google Sheets (statistics on managers) + Telegram (alert for problematic calls).
Each problematic call receives a label with the reason — rudeness, missed question, customer dissatisfaction. The manager sees a summary for each manager without manual listening.
From relevant experience: I built a Make pipeline with a webhook trigger, OpenAI integration, and Google Sheets logging — 0 errors in History, complete audit trail. The same modular architecture.
I am ready to help formulate the final technical specification based on your business processes — this is the first step before implementation.
One clarification: are the calls currently stored in Binotel, Bitrix24, or both simultaneously?

Budget: 12000 UAH Deadline: 7 days

Hello!

Another quite useful feature of such a service is highlighting recurring problems and growth points for the manager himself. Overall, everything has been clearly outlined.

With Binotel, we can connect such a control system in 5-7 days.
Regarding the budget, it is 12,000-15,000 UAH (we need to discuss whether anything needs to be recorded in the CRM or not).

In the end, you will receive a ready-made turnkey service.
From you, we will need about an hour of time throughout the entire development period.

Budget: 25000 UAH Deadline: 13 days

Good day
I have already developed a similar service, familiar with all the nuances
Write to me

Budget: 20000 UAH Deadline: 10 days

I understand your task of creating an AI assistant for automated analysis of the quality of phone calls made by managers and compliance with regulations. I have confirmed experience in developing high-load systems with elements of machine learning and NLP for speech analytics and generating comprehensive reports. I am interested in whether integration with the existing CRM or telephony for data synchronization is planned? I am ready to discuss architectural solutions and evaluate the project.

Budget: 11111 UAH Deadline: 30 days

Good day, Tetiana!

I looked at the description — the task is clear. It is important here not just to "transcribe calls," but to build a system that provides a clear assessment of the managers' work and genuinely helps control quality.

I have worked with similar tasks (transcription + conversation analysis), so I approach this as a pipeline, not just a single tool.

How I see the implementation:

We build the system:

— obtaining recordings (Binotel / Bitrix24)
— transcription (Whisper / other models for multilingual)
— analysis through LLM based on a checklist
— identifying problems (conflicts, script violations)
— generating reports

What will be the output:

— text of the conversation
— checklist verification (what was / what was missed)
— marking "problematic" calls
— basic analytics on managers
— reports in Telegram or Google Sheets

Important point:

I would start with a prototype (MVP) to:

— check the quality of transcription on your calls
— adapt checklists to real scenarios
— adjust the accuracy of analysis

After that, scale up.

I can also help with forming the final technical specification so that the system aligns with your business processes and is not "disconnected from reality."

What needs to be clarified:

— examples of recordings (to assess sound quality)
— languages in real calls (if they mix)
— what the checklist looks like now (if available)

Deadline: 4 weeks
Cost: 1000 USD Expand

Budget: 24000 UAH Deadline: 7 days

Ready to implement a call analysis system. It is optimal to build the solution in stages: from a prototype to a full-fledged service.

What I offer:
— Transcription of calls (UA/RU/EN/CZ) through OpenAI Whisper or similar models
— Conversation analysis: checklist verification, identification of key phrases, basic tone assessment
— Detection of problematic dialogues (conflicts, deviations from scripts)
— Output of results in Telegram or Google Sheets
— Integration with Binotel / Bitrix24 via API

Important: similar systems should be implemented in stages.

Estimation:
— prototype (transcription + basic analysis): $500–1200
— extended functionality (integrations, analytics): $1200–3000+

Timeline:
— prototype: 7–14 days
— full solution: from 2–4 weeks

I can help formulate an accurate technical specification tailored to your business processes before starting. Expand

Budget: 17500 UAH Deadline: 14 days

Good day!

The task is absolutely clear. I have practical experience in developing similar automation systems based on AI (working with the OpenAI Whisper API for transcription and GPT models for semantic analysis). I will say right away: technically, this is not difficult to implement, and the maintenance of the system will be quite inexpensive for your business.

To avoid stretching the development and help you formulate an accurate technical specification, I suggest breaking the work into 2 stages:

Stage 1: Working Prototype (MVP)
I will create a Telegram bot. You send it a recording of a conversation (.mp3) — it will provide a transcription in a minute, an assessment based on your checklist, capture the tone of the conversation (rudeness/conflict), and enter the result into a Google Sheet. You will test the AI logic on real calls.

Stage 2: Full Automation
Once we approve the checklist and the quality of the analysis, I will write connectors to the Binotel and Bitrix24 APIs. The system will start working in the background: it will automatically retrieve new calls, analyze them, and mark problematic managers in your reports.

Cost and timelines:
The average price for such a system on the market is about $800. But since I am currently actively building my rating on this platform and collecting feedback, I am ready to complete the project "turnkey" for exactly half the cost: $400.

Total timeframe: 10-14 days (but you will receive the first working prototype from the first stage in just 3-4 days).

I am ready to take a look at your approximate checklist for managers, and we can get started! Expand

Budget: 15000 UAH Deadline: 5 days

Hello!

The task is clear — I have done a practically similar project.

I developed a system (Telegram bot) for the HR department that automatically analyzed calls and correspondence:
— transcribed conversations
— checked compliance with scripts
— identified weak points in HR's work
— generated reports for each employee

For your case, I can implement it turnkey:

— Transcription (UA / RU / EN / CZ)
— Analysis according to a checklist (custom scenarios according to your regulations)
— Identification of conflicts / negativity
— Evaluation of managers' work quality
— Export to Telegram / Google Sheets
— Integration with Binotel and Bitrix24

I will also help to properly compile the final technical specification so that the system truly addresses business tasks, rather than just "analyzing for the sake of analysis."

I can offer an MVP in a short time so you can quickly test the hypothesis on real calls. Expand

Budget: 15000 UAH Deadline: 10 days

Hello, I have made a similar system, I can do it for you. Write to discuss the details and estimate.

Budget: 27000 UAH Deadline: 12 days

Hello. I have been working with React/Node.js for over 8+ years. I am ready to implement the application. Feel free to contact me.

Budget: 10000 UAH Deadline: 7 days

Hello, I have analyzed the technical specifications, and I am ready to develop an AI assistant for automated call monitoring and analytics. Please contact me, we will discuss the details and I will be happy to collaborate.

Budget: 25000 UAH Deadline: 7 days

Good day!

The Dev Company team is interested in implementing your call analysis system: multilingual transcription (UA/RU/EN/CZ), checklist analysis, detection of conflicting conversations, integration with Binotel/Bitrix24, and output of reports in Telegram / Google Sheets. We can also assist with the formation of the final technical specification.

In a similar previous project, we developed a full-fledged AI CRM system on Nest.js + Next.js with integration of Vapi.ai and Asterisk: voice AI agents, automatic callbacks from lists, real-time listening to calls, transcription of dialogues, evaluation of call results, and detailed analytics. Therefore, we have a good understanding of the specifics of telephony, AI conversation analysis, and building internal dashboards.

We are ready to discuss the details and launch a prototype that will mark "problematic" calls and show statistics for each manager.

Budget: 4000 UAH Deadline: 1 day

Good day!
I am developing in Python!
I have experience in executing similar projects.
Write to me, we will communicate, I will create a convenient solution for you.

Budget: 8888 UAH Deadline: 1 day

I will fulfill your request, details in private message...................

Budget: 10000 UAH Deadline: 14 days

very interesting task. I had a similar case.
Contact me, we will discuss everything and do it according to the specifications.