Development of software for working with reviews on marketplaces
Need software that will automatically send messages via Viber to clients who have received orders, to assess their experience with this purchase. Integration with marketplaces is required,
If the client is satisfied and positively rated the purchase, then it is necessary to generate and send this client a link to leave feedback on the purchase on the marketplaces Rozetka, Prom, Epicentr, Allo
If the client had a negative experience, then it is necessary to filter negative feedback so that clients with negative experiences do not receive links to feedback, but a link to a feedback form where they can specify their details and what they did not like, and this information will be sent to the email
Integration with marketplaces via API is needed - with Rozetka, Prom, Epicentr, Allo
The system should track when an order is picked up by the customer based on the order status, then send a message via turbo SMS in Viber after a specified period, stating that you purchased a certain product from us, how satisfied you are with the product and your purchase in our online store? And a request to rate via the link. The link opens a page in the browser for rating. If the customer selects 1-3 stars, they are redirected to a feedback form to explain what went wrong. This message is sent to our email.
If the customer rates 4-5 stars, a special link is generated for each marketplace, which allows them to leave us feedback directly in their personal account of that marketplace.
Good analytics are needed - how many messages were sent, to whom they were sent, who opened them, who rated 1-3 stars, who rated 4-5 stars, who left feedback on the marketplace.
And some nice visualization of all this.
потрібна інтеграція з маркетплейсами по api - з Розетка, Prom, Epicentr, Allo
Система має відслідковувати коли замовлення забране клієнтом по статусі замовлення, потім за визначений період відправляти повідомлення через турбо смс в вайбер з повідомленням, що ви купляли в нас такий то товар, насклільки ви задоволені товаром та покупкою в нашому інтернет-магазині? І проханням оцінити за посиланням. По посиланні відкривається сторінка в браузері для оцінки. Якщо клієнт вибирає 1-3 зірочки, то його перенапрвляє на форму зворотнього звʼязку, щоб він сказав що не так. І це повідомлення приходить нам на пошту.
Якщо клієнт оцінив 4-5 зірочок, то йому формується спеціальне для кожного маркетплейсу посилання, за яким він в своєму особистому кабінеті цього маркетплейсу відразу зможе поставити нам відгук.
Потрібна хороша аналітика - скільки повідомлень відправлено, кому відправлено, хто відкрив, хто оцінив 1-3 зірочки, хто оціни 4-5, хто залишив на маркетплейсі відгук.
І якась гарна візуалізація цього всього.
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21 days601 USD
8788 60 0 1 21 days601 USD
Hello!
I am ready to create software to improve customer experience.
I have experience in developing similar projects.
I write in Python. I hold 2nd place on the platform for this language.
Portfolio:
Freelancehunt
…
I would be happy to collaborate!
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1 day356 USD
3853 24 0 1 day356 USD
Hello,
I am ready to take on your project. I have experience in automating message sending in Viber, integrating with marketplaces, and creating a system for tracking order status and customer feedback. I will be able to implement the generation and sending of links for reviews on the marketplaces Rozetka, Prom, Epicentr, Allo according to the project requirements. Analytics and visualization of results are also extremely important.
My rate is $16 per hour. To start working, I need more detailed information about the scope and requirements of the project.
I look forward to your response.
Best regards,
… Maxim
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11 days334 USD
1767 40 0 11 days334 USD
Hello! Should I send on behalf of the bot or from a person?
First of all, thank you.
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