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Scriptologist / sales specialist for the development of universal scripts and call analysis

Translated223 USD

Client's review of cooperation with Olga Ivakina

Quality
Professionalism
Cost
Contactability
Deadlines

Olga is an excellent specialist. She helped establish certain processes and even more! I recommend her!

Freelancer's review of cooperation with Dmitry Dmitriyevich

Payment
Task setting
Clarity of requirements
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We worked wonderfully with the client. The technical specifications are clear and understandable. Thank you for the collaboration)

  1. 3958    70  0   1
    5 days178 USD

    Good day!

    I have over 6 years of experience in sales. I have worked in both phone and written as well as offline sales. I am excellent at working with scripts, making upsells, and handling objections. I have repeatedly been involved in creating and adjusting sales scripts, training newly hired staff, as well as evaluating the quality of employees' work.
    I can evaluate several dozen calls over the next few days; the total number depends on the number of operators, as each one needs to have at least 5 calls listened to at different periods of work for an adequate assessment of performance and to identify recurring mistakes and analyze progress/regress.
    The format of the final material depends on individual agreements with the client and their preferences, usually a Google spreadsheet, Google Docs file, or PDF with clickable links.
    I have indicated the approximate cost and deadlines in my bid.
    Examples of similar completed projects:
    https://freelancehunt.com/project/razrabotka-skripta-prodazh-dlya-otdela-dostavki/1569272.html
    https://freelancehunt.com/project/menedzher-dlya-internet-magazinu/1455481.html
    https://freelancehunt.com/project/perenesti-zapisey-crm-sistemu/1485856.html

    I am available for work and ready to start immediately after discussing the details of cooperation.

  2. 846    2  0
    Winning proposal15 days223 USD

    Hello! I am ready to help bring your phone scripts to a modern, effective, and profitable format.

    I have over 10 years of experience in sales, having launched and managed sales departments in e-commerce and online schools, including product businesses. I have experience creating scripts "from scratch," adapting operators, onboarding, call analysis, training managers, and implementing upsells/cross-sells that genuinely increase the average check and conversion.

    🧩 What I can do for your project

    I will listen to operators' calls and identify the main bottlenecks: where clients are lost, which phrases "derail" the dialogue, where managers talk instead of asking, and where the sales logic falters.

    I will prepare a detailed structured analysis:
    ✔ typical mistakes
    ✔ weak points of the scripts
    ✔ what needs to be added/removed
    ✔ recommendations for operator behavior

    I will completely update or rewrite the scripts.
    I use a format that works even in product sales:
    — identifying needs and motives
    — clarifying questions
    — client-tailored presentations
    — soft arguments
    — logical upsells "in the air"
    — cross-sells tailored to the task
    — ecological closing of the deal

    I will create a universal script template where only the product characteristics change.

    📈 What you will receive

    A ready flexible script for different product groups.

    The sales logic from A to Z.

    Variations of phrases for different types of clients and situations.

    A manual for onboarding operators:
    — how to train
    — how and when to conduct role-playing games
    — quality control system
    — how to quickly improve weak managers
    — which services to use for training.

    ⏱ Volume and deadlines

    I am ready to analyze 10–20 calls within 3–5 days (depending on the duration and quality of the recording).
    Scripts and the final package of materials will be ready in 4-7 days after the analysis.

    💰 Cost

    From $200 to $250 for the complete package: call analysis + rewritten scripts + recommendations + onboarding.

  3. 1 proposal concealed
  1. Anastasiia Dotsenko It's Grabity
    784    16  0
    10 days223 USD

    Good day, I have experience with similar tasks. I have worked as a manager on calls as well as a supervisor in a call center. Please contact me privately to discuss the details. Thank you. The rate indicated in the project is approximate. I will be able to assess the cost after familiarization.

  2. 482    3  2
    1 day16 USD

    Hello Dmytro. I am ready to address your issue and complete the task turnkey. I will provide examples of successful cases in private. To start, I need to listen to the conversations based on the scripts you are currently using; I will be able to assess the implementation time and cost. In the output, a working script, and if necessary, brief training for managers (operators) - x2 deal closures.

  3. Another 2 proposals concealed

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Client
Dmitry Dmitriyevich Інтернет-Магазин побутових товарів
Ukraine Mykolaiv  5  0
Project published
7 months 5 days back
62 views
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