Create a chatbot in the telegram to receive input messages from customers
134 USD Hello to you!Our company is engaged in attracting a large amount of traffic to telegram.Our work telegram accounts are written by hundreds of people every day, we send them dozens of script messages and actively conduct dialogue with them.On each telegram account we have 5 to 10 people working at the same time, but very soon people will be more.In this context, there are some disadvantages in this work scheme:
People who write to us on TG are dispersed unevenly among the workers.All employees take the "last" dialogues, and the older remain in waiting.It often occurs a situation when one dialogue takes into work 2-3 managers at the same time and sends several times one script messages.Whether because of the number of people who wrote in a short period of time, or because of the simultaneous mass broadcast of the script by several managers.And constantly making new telegrams is very uncomfortable We cannot make a message on the old dialogues when they are hundreds.If the telegram is bathed, we lose dialogue with customers, their contacts, the history of mailing, and so on.This information is needed to us.In this context, we need a chatbot that could take the entrance flow of traffic to be distributed between managers.Section 1.Acceptance of traffic managers
The dialogue should be displayed to managers only after the client has chosen the necessary hot script keys.That is, the first script messages should be sent to the client in an automatic mode, without the participation of the managerClient actions to operate the script should be OR sending some message to the bot manually, OR choosing hot keys in the form of buttons.Every written client (after the script actions) should be seen to each manager.When the manager takes a dialogue with the client, other managers do not see this dialogue; in other words, this dialogue is "not confused under the feet" of other managers
Section 2 .Work of managers on the chatbot
Managers should be able to change the name of the customer in the LIBO dialogue to put any tags/notes on which you can later find the one or the other dialogueManagers should be able to send the customer content of any format: text, photo, video, emoji, sticker, etc.Also, each customer should also have this opportunity.Chatting with the chatbot should be convenientAll managers should have access to all customer dialoguesManagers should have the ability to make a message on "old" customer dialogues in manual or automatic mode.At the same time, during mass broadcasting, the bot should not be bathed with a telegram.When sending, it should be possible to select the "customer group" to which the sending will go, and it should also be possible to make a discount on the specified customer list; as an identifier, it may be, for example, the telephone number.It requires a function so that workless and unnecessary dialogues can be transferred to the archive or analogue.That these dialogues do not appear in the general list of new dialogues.Section 3.Maintenance of Dialogue
Each dialogue should be kept so that in the future managers can make a message about themSave also must and the contacts of customers who have written to us.Ideally, to a separate channel/group with a list or one.The manager should be able to add a client to the individual "customer groups" The bot should ask the client the phone number that is attached to the telegram.
Client's review of cooperation with Oleksandr Prudnikov
Create a chatbot in the telegram to receive input messages from customersEverything is great. The specialist did the work very quickly and quality, very pleased and I can recommend it to everyone!
Freelancer's review of cooperation with Ilya Petrov
Create a chatbot in the telegram to receive input messages from customersA lot of time has been spent on calls and explanations. Good customer, we will work in the future.
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2 days111 USD
73 2 0 2 days111 USD
I do it quickly, a few days. No complicated thing, many logic needs to be formed and the possibilities of implementation.
Ilya, write off in personal, we will discuss details and begin to perform the task quickly.
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3 days67 USD
10123 117 0 3 days67 USD
Hello to you.
I’m developing bots for telegram on NodeJS and through bots designers. In your case, I think it is best to do with the designer. Ready to take. Let’s write, we will discuss.
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Добрый день. Про какие готовые решения вы говорите? если про дживо и подобные агрегаторы - я их тестировал уже. Они неподходят
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