Project translated automatically. Log in or register, to view the original Creating a chatbot by telegram Hello to you!Our company is engaged in attracting a large amount of traffic to telegram.Our work telegram accounts are written by hundreds of people every day, we send them dozens of script messages and actively conduct dialogue with them.On each telegram account we have 5 to 10 people working at the same time, but very soon people will be more.In this context, there are some disadvantages in this work scheme: People who write to us on TG are dispersed unevenly among the workers.All employees take the "last" dialogues, and the older remain in waiting.It often occurs a situation when one dialogue takes into work 2-3 managers at the same time and sends several times one script messages.Whether because of the number of people who wrote in a short period of time, or because of the simultaneous mass broadcast of the script by several managers.And constantly making new telegrams is very uncomfortable We cannot make a message on the old dialogues when they are hundreds.If the telegram is bathed, we lose dialogue with customers, their contacts, the history of mailing, and so on.This information is needed to us.In this context, we need a chatbot that could take the entrance flow of traffic to be distributed between managers.Section 1.Acceptance of traffic managers The dialogue should be displayed to managers only after the client has chosen the necessary hot script keys.That is, the first script messages should be sent to the client in an automatic mode, without the participation of the managerClient actions to operate the script should be OR sending some message to the bot manually, OR choosing hot keys in the form of buttons.Every written client (after the script actions) should be seen to each manager.When the manager takes a dialogue with the client, other managers do not see this dialogue; in other words, this dialogue is "not confused under the feet" of other managers Section 2 .Work of managers on the chatbot Managers should be able to change the name of the customer in the LIBO dialogue to put any tags/notes on which you can later find the one or the other dialogueManagers should be able to send the customer content of any format: text, photo, video, emoji, sticker, etc.Also, each customer should also have this opportunity.Chatting with the chatbot should be convenientAll managers should have access to all customer dialoguesManagers should have the ability to make a message on "old" customer dialogues in manual or automatic mode.At the same time, during mass broadcasting, the bot should not be bathed with a telegram.When sending, it should be possible to select the "customer group" to which the sending will go, and it should also be possible to make a discount on the specified customer list; as an identifier, it may be, for example, the telephone number.It requires a function so that workless and unnecessary dialogues can be transferred to the archive or analogue.That these dialogues do not appear in the general list of new dialogues.Section 3.Maintenance of Dialogue Each dialogue should be kept so that in the future managers can make a message about themSave also must and the contacts of customers who have written to us.Ideally, to a separate channel/group with a list or one.The manager should be able to add a client to the individual "customer groups" The bot should ask the client the phone number that is attached to the telegram.

Proposals 9 Discussions 3

Oleksandr Stinkovyi

117 0

Budget: 3000 UAH Deadline: 3 days

Hello to you.

I’m developing bots for telegram on NodeJS and through bots designers. In your case, I think it is best to do with the designer. Ready to take. Let’s write, we will discuss.

Mark Luzan

2 0

Projects -
Rating -
Rating 73

Budget: 5000 UAH Deadline: 2 days

I do it quickly, a few days. No complicated thing, many logic needs to be formed and the possibilities of implementation.
Ilya, write off in personal, we will discuss details and begin to perform the task quickly.

The list does not show proposals concealed by the client or freelancer with a Plus profile, as well as proposals violating rules

Yuliia Makarova 5 January 2022

Илья, вы не думали использовать готовые уже решения ? Я конечно не склоняю вас к готовым решениям, для меня выгодней разработать вам свою систему, например, на nodejs все сделать, но все же

Ilya Petrov

5 January 2022

Добрый день. Про какие готовые решения вы говорите? если про дживо и подобные агрегаторы - я их тестировал уже. Они неподходят

Yuliia Makarova 5 January 2022

а вы не смотрели на обычные срм, например, амосрм
сделали интеграцию с чатами, на каждый новый чат создали сделку и переписываетесь в карточке сделки

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Ilya Petrov
Kyiv, Ukraine

Projects 9
Rating -
Rating 378

Ilya Petrov

Oleksandr Prudnikov

Oleksandr Stinkovyi

Mark Luzan

Proposals are currently absent

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