Support manager

We are an outsourcing company specializing in supporting online platforms and providing high-quality service for users. And now we need to find a support service manager to join our team.  We focus on ensuring impeccable customer support, working with VIP clients, optimizing user interaction, and developing partnership programs.

Remote work

Experience: At least 6 months in customer support (preferably in the fintech industry).  Schedule: 3/2   00:00 - 08:00   08:00 - 16:00   16:00 - 00:00

Rate: 2.5$ daytime, 3.5$ nighttime. Average salary – 500$ with the possibility of rate increase. A higher starting rate is also possible for candidates with support experience.

Hard Skills:

1. English (B1+); knowledge of German, Spanish, or French will be an advantage. 

2. Experience working with CRM systems (Zendesk, Freshdesk, Intercom).   

3. Previous experience in customer service will be a plus

Main responsibilities:

• Communicating with clients via chat, email, and other support channels.

• Providing information about services and bonuses 

• Assisting in resolving customer issues (technical difficulties, payments, account blocking, etc.).   

• Polite and professional communication, focusing on quality service.   

• Following internal standards and communication scripts.   

• Escalating complex cases to the appropriate departments.

Soft Skills:

• Excellent communication skills and customer orientation.   

• Ability to quickly find solutions and assist clients.   

• Attention to detail, stress resistance, and responsibility.

Ready to join the team? Send your resume!