Account management portal

Task: merging of 3 account services into a single platform, where users can manage account settings such as security, payment methods, notification system, subscriptions, and make purchases in the marketplace.

My Contribution:
- Competitor analysis
- Concept creation
- Prototyping
- Visual design
- Designing user flows
- Design system and preparation to hand over to developers
- Stakeholder presentations

Historically, the company had 3 main product families — each with its own dedicated account service. These account services differed in terms of terminology, functionality, and user interaction philosophy specific to each product. To address various challenges, the decision was made to merge these services into a single unified platform.

The consolidation resolved the issue of users being «stuck» with numerous outdated subscriptions. With the new unified service, users gained access to a streamlined platform where they could easily manage and modify their subscriptions as needed.

The merger also created consistency and a seamless user experience. Processes like signing in, signing up, and managing account settings became standardized, offering a cohesive interaction.

Customer support operations were also streamlined, eliminating separate teams for different services.