ArtMoto: Introduction of the CRM system

Company for the sale of motor engineering, equipment and complements.

It was:
There was no single database.
There was no regulation of the work of the manager of the sales department, there was no calls for the purpose of pre-sales, heating.
There was no IP telephone, calls were made from personal phones and could not be recorded.

It was:
- Collected, processed, updated and transferred to the CRM database of all customers;
- Described and automated the business process, which allows you to qualityly process each new application (exhibition of tasks, reminder of the call, movement on the wheel).
Unified format of the database.
- Created and introduced a report that allows to verify the quality of the work of each manager by the manager.