Rest on all 100: Implementation of CRM system

The company, which is engaged in the organization of tourist bus transports from Ukraine/RF across Europe.It was:
- Integrated and erroneous IP telephony, managers were unable to determine who to respond to the call, with a total flow of ~300 inbound calls per day;
- Complex accounting system in distorted Google Docs files, which made it difficult to enter data, and thus more analysis and search;
- Part of the information was lost due to the high burden on managers.It was:
- Integrated another IP telephone, introduced a simultaneous and uniform automatic distribution of calls by managers;
Transfer the customer account from Google Docs to the CRM system by setting the individual fields in the customer card at different sales stages;
- Improved interaction with the sales line, optimized the stages, which allowed the manager to better analyze the current situation and offer targeted services;
- Complete automation of the sales gate with SMS integration, automatic exhibition of tasks to the manager at each stage of the gate, automatic notification of the customer about the current status of his purchase (booked/payed/date and location);
- Set full reports on the analysis of the current status of the sales department;
- Integrated all the resources that collected external requests (FB, Inst, Viber, Telegram), set automatization for distribution between the managers of these requests including.Training methods for sales managers.Based on the methodology, managers in the branch and central office were trained;
The project is accompanied by me as an administrator.