X-Services: Complete implementation of Bitrix
A company for the sale of faced products, as well as for the provision of services on the facing of products.It was:
- Bitrix24 was used for 10% of its capabilities and was not introduced into the company;
Telephone is not integrated into CRM.
There were no analytical reports.
There were no business processes;
All tasks were transmitted in telephone mode, which made it difficult for the particles to move between the departments.It was:
The IP telephone is fully integrated, with an individual number attached to each manager.Static reports are set, recording of all the calls is implemented;
- Designed, approved and set in the CRM sales wall that shows the real image in the sales department;
- The client card has been fully rebuilt into the CRM, managers at different levels have become much easier to find the necessary information on any of the essences of the CRM;
- fully displayed the product range in the product group in the CRM;
- Set a transparent reporting for managers and linear employees in the range: sales stages, goods, goods groups, managers.
- Bitrix24 was used for 10% of its capabilities and was not introduced into the company;
Telephone is not integrated into CRM.
There were no analytical reports.
There were no business processes;
All tasks were transmitted in telephone mode, which made it difficult for the particles to move between the departments.It was:
The IP telephone is fully integrated, with an individual number attached to each manager.Static reports are set, recording of all the calls is implemented;
- Designed, approved and set in the CRM sales wall that shows the real image in the sales department;
- The client card has been fully rebuilt into the CRM, managers at different levels have become much easier to find the necessary information on any of the essences of the CRM;
- fully displayed the product range in the product group in the CRM;
- Set a transparent reporting for managers and linear employees in the range: sales stages, goods, goods groups, managers.