Business Processes, Organization, Personal Management

Business Production Processes (Cuchine + Purchase + Logistics + Service) Online Restaurant

The client:
The owner of the online restaurant cappi.ua

The problem:
Business has passed the start-up stage, it needs to be scaled, and the processes are not built.
The processes of the kitchen are built on one object and are not regulated, their carriers are people, when dismissed people the process is lost.
When scaling - the opening of a new object to restore processes is not possible

The Decision:
1 .Organizational structure of the enterprise, taking into account the scale
2ndThe structure of the upper level processes
ThreeRegulations of work on directions
The weakness
Marking system of raw materials and semi-fabricates
The Kitchen
The administration
The Courier Service
The Sanzly
The staff room
Requirements for tanks and containers, tools
4 .Development of Personal Management System
Profiles of positions (requirements for staff in selection and evaluation)
Rules of work in each position:
Motivation system for all units
Recruitment, dismissal, increase and decrease of staff
- Attestation of staff
and 5.System of control of the efficiency of processes and forms of reports (including re-learning)
6 .Stages of implementation to efficiency without interference with the operation of the enterprise

The result:
1 .Business ready for scalability – it’s understandable how to repeat processes when opening a new production site and install a new unit in the existing system
2ndManaging and recruitment system
ThreeProcesses are controlled, measured and managed to obtain results