Foreign Real Estate Agency

Necessity
Set up the systemic work of the sales department with potential customers who were interested in tours in order to purchase real estate abroad, but traveled to visit tours not immediately, but after 1-3-6 months.So many customers lost because managers forgot to remind the customer of the nearest tours just this month when the customer was comfortable.

The tasks
1 .Set the filter of customers who want to go in a specific month to an introductory tour
2ndFixing all applications for advertising on Instagram and Facebook
ThreeThe sale gate
for potential customers
for partners
for the rellers
4 .Connect IP Phone for 5 Managers
and 5.Create templates of letters

Decision
A number of fundamental decisions have been taken that have improved the quality of the sales department, namely:
1 .Connect all traffic sources in one place (site, Instagram, Facebook, mail)
2ndSet fields and filters that quickly find customers who want to go this month
ThreeTo divide the products and tours by destination and filling, a number of bricks were created for people who wish
- to go and intentionally purchase property (for investors)
- go to rest, "touch" and look at the real estate (for investors and vacationers)
Expand your range of services and offer new facilities to your customers abroad (for retailers and real estate agencies)
4 .Standard offers to customers on tours and facilities were packed in templates and managers began to spend less time on contact with the customer

Results
1 .100% of requests are fixed.
2ndManagers began to quickly filter customers and offer tours this month only to those who previously planned to go this month, which allowed to increase the sales of tours.
2ndManagers have become less time spending on the processing of leads and faster leading to sales.
ThreeThe average transaction cycle decreased because the customers were offered the tour that was most suitable for him and the customers made payments easier and faster.