Business Process Analyst. 6 years experience
Automation of business processes in the sales department of any size
I have built more than 400 sales business processes on the BPM platform Sensei
50 CRM implementation cases in domains:
Offline clothing store, Real estate agency, Education, Sports sections, Disinfection of premises, Trading, Mobile application for HoReCa, Design and renovation of the apartments, Wholesale and retail, Health care
The average NPS (Net Promoter Score) of my projects is 9 out of 10
Implemented amoCRM, Kommo CRM, Pipedrive CRM, Close CRM, Key CRM, YClients, Altegio
Skills
— Conducting a brief (collection of requirements)
— Designing a business process map
— Elaboration of the logic of the Sensei service
— Creation of IP telephony call distribution algorithms
— Coordination of the logic of non-standard integrations
— Writing technical specifications for development
— Setting up the CRM system amoCRM
— Sensei platform BPM setup
— Testing system settings
— Conducting training for sales managers
— Conducting training for managers
— Conducting an audit of the work of sales managers
— Creation of the KPI table
— Weekly collection of KPIs
— Analysis of the KPI table
— Recommendations for improving KPI indicators
— The ability to decompose (decompose) a large task into several simple understandable sequential steps
— Ability to plan
— Ability to prioritize tasks
— Ability to explain complex things in simple terms
Education, trainings, courses
2005 - 2010 Kharkiv National University of Radio Electronics, Faculty of Radio Engineering, Master's Degree in Radio Communication Equipment, Broadcasting and Television
2020, Learning how to set up amoCRM using the amoSTART program from amoCRM
2020, Online course “The work of a manager in amoCRM” from amoAcademy on setting up amoCRM
2021, Learning to create business processes on the Sensei BPM platform
2021, Sipuni IP telephony implementation training
2021, Alexander Belin's online course "Business Analysis" from LABA
2021, Real Sales Department (ReOP) from Grebenuk Resulting. Building a sales department
2021, Online course "CRM-thinking" from Introvert
2022, Online English course
2022, Online course "Business Analysis" from the training center ITMINE
I am an official certified partner and integrator of amoCRM and BPM platform Sensei
I help small and medium businesses
✅ automate business processes
✅ increase sales
✅ increase profit
✅ improve the quality of customer service
through the implementation of the CPM system and automation of business processes
Sign up for a free analysis of the sales team (30 min) and find out
☑️ how to fix 100% of incoming requests
☑️ how to remember everything about each client
☑️ how to quickly process all incoming requests
☑️ how to communicate in different social networks. networks from one client card
☑️ how to spend 30% of working time not on routine, but on sales
☑️ how to increase repeat sales by 15-30% through automation
☑️ how to get more profit spending less time on it
☑️ how much will it cost to implement amoCRM in your business
⚠️My principle: Your managers sell, not waste time🕓 on routine
