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Kostyantin S.

Reliable Plus owner
30 CRM implementation cases in 4 years in 10+ domains. Created more than 200 business processes on the Sensei BPM platform
Offer Kostyantin to work on your next project.

Ukraine Kharkiv, Ukraine
5 hours 8 minutes ago
answers within 4 hours
Available for hire available for hire
24 Safe completed
9 days 13 hours ago
22 Clients
added 7 bids
registered for 10 years

Rating

Successful projects
100%
Average rating
10 of 10
Rating
2621
Client Management & CRM
Software & Server Configuration
AI Consulting
2 place of 52
Consulting
22 projects
Client Management & CRM
6 projects
Consulting
1 project
Desktop Apps
1 project
Software & Server Configuration

Language Proficiency Level

Русский Русский: fluent
English English: intermediate
Українська Українська: intermediate

CV

Business Process Analyst. 5 years experience

Automation of business processes in the sales department of any size

I have built more than 300 sales business processes on the BPM platform Sensei

20+ amoCRM implementation cases in domains:

Offline clothing store, Real estate agency, Education, Sports sections, Disinfection of premises, Trading, Mobile application for HoReCa, Design and renovation of the apartments, Wholesale and retail, Health care

The average NPS (Net Promoter Score) of my projects is 9 out of 10


Skills

— Conducting a brief (collection of requirements)

— Designing a business process map

— Elaboration of the logic of the Sensei service

— Creation of IP telephony call distribution algorithms

— Coordination of the logic of non-standard integrations

— Writing technical specifications for development

— Setting up the CRM system amoCRM

— Sensei platform BPM setup

— Testing system settings

— Conducting training for sales managers

— Conducting training for managers

— Conducting an audit of the work of sales managers

— Creation of the KPI table

— Weekly collection of KPIs

— Analysis of the KPI table

— Recommendations for improving KPI indicators

— The ability to decompose (decompose) a large task into several simple understandable sequential steps

— Ability to plan

— Ability to prioritize tasks

— Ability to explain complex things in simple terms


Education, trainings, courses

2005 - 2010 Kharkiv National University of Radio Electronics, Faculty of Radio Engineering, Master's Degree in Radio Communication Equipment, Broadcasting and Television

2020, Learning how to set up amoCRM using the amoSTART program from amoCRM

2020, Online course “The work of a manager in amoCRM” from amoAcademy on setting up amoCRM

2021, Learning to create business processes on the Sensei BPM platform

2021, Sipuni IP telephony implementation training

2021, Alexander Belin's online course "Business Analysis" from LABA

2021, Real Sales Department (ReOP) from Grebenuk Resulting. Building a sales department

2021, Online course "CRM-thinking" from Introvert

2022, Online English course

2022, Online course "Business Analysis" from the training center ITMINE


I am an official certified partner and integrator of amoCRM and BPM platform Sensei

imageimageimageimageimage

I help small and medium businesses

✅ automate business processes

✅ increase sales

✅ increase profit

✅ improve the quality of customer service

through the implementation of the CPM system and automation of business processes


Sign up for a free analysis of the sales team (30 min) and find out

☑️ how to fix 100% of incoming requests

☑️ how to remember everything about each client

☑️ how to quickly process all incoming requests

☑️ how to communicate in different social networks. networks from one client card

☑️ how to spend 30% of working time not on routine, but on sales

☑️ how to increase repeat sales by 15-30% through automation

☑️ how to get more profit spending less time on it

☑️ how much will it cost to implement amoCRM in your business


⚠️My principle: Your managers sell, not waste time🕓 on routine

Skills

Programming

Design & art

Services


Architecture

Administration

Outsourcing & consulting


Writing

Portfolio


  • 1563 USD

    30 cases of implementation of CRM systems in 10+ niches

    Client Management & CRM
    30 cases of implementation of the CRM system in domains:
    Offline clothing store, Real Estate Agency, Education, Sports sections, Desinfection rooms, Trading, Mobile app for HoReCa, Design and repair apartments, Wholesale and retail, Healthcare

    More in the reference
    HTTPS://docs.google.com/document/d/1Klznvkz7LvUaQCNiQxycy2P1rRqRQU7LCVr7itI_-Ik/edit

    Automation of sales business processes in 7 projects implemented on the Sensei BPM platform
  • 52 USD

    Pre-project audit: what is it and why is it important before implementation

    Client Management & CRM
    Pre-project audit is a set of activities aimed at a detailed examination of the current state of the business, its processes, and infrastructure before implementing a CRM system.

    The main goal of the pre-project audit is to identify the needs and issues of the company, determine key aspects that need to be considered when configuring CRM, and develop an optimal implementation plan.

    Key stages of the pre-project audit
    1. Analysis of current business processes
    1.1. Identification and documentation of all business processes related to sales, marketing, customer service, and other areas.
    1.2. Determining points of interaction with customers and internal operations.

    2. Evaluation of IT infrastructure
    2.1. Analysis of existing systems and technologies used in the company.
    2.2. Determining opportunities for integrating current systems with the new CRM.

    3. Gathering requirements
    3.1. Conducting interviews and surveys of key employees to understand their needs and expectations from the CRM system.
    3.2. Defining functional and non-functional requirements for the system.

    4. Data analysis
    4.1. Assessing the quality and structure of current data stored in various systems.
    4.2. Determining the volumes of data that need to be migrated to CRM.

    5. Risks and opportunities
    5.1. Identifying potential risks and issues that may arise during implementation.
    5.2. Determining opportunities to improve business processes with CRM.

    Why is the pre-project audit so important?

    Understanding the current state of the business
    1.1. The pre-project audit provides a comprehensive view of current business processes, identifying their strengths and weaknesses.
    1.2. This helps develop more accurate requirements for the new system and avoid errors during implementation.

    Defining requirements
    2.1. Without a clear understanding of the company's requirements for the CRM system, there is a high risk of choosing the wrong solution or configuring a system that does not meet business needs.

    Risk reduction
    3.1. The audit helps identify potential risks, such as incompatibility with existing systems, data migration issues, or resistance from employees.
    3.2. This allows for the development of strategies to minimize these risks in advance.

    Efficient use of resources
    4.1. The pre-project audit allows for more precise planning of the budget and resources needed for CRM implementation.
    4.2. This helps avoid overspending of funds and time.

    Enhancing implementation efficiency
    5.1. The implementation plan prepared based on the audit results enables more effective project management.
    5.2. Reducing implementation timelines and ensuring the achievement of set goals.

    Employee training and adaptation
    6.1. Analyzing employees' needs and readiness for changes helps develop more effective training and support programs.
    6.2. This facilitates a quick and successful transition to the new system.

    Conclusion
    The pre-project audit is a critically important stage in preparing for CRM system implementation. It allows for a deep understanding of the company's current processes, defining precise requirements, and minimizing risks, ultimately leading to successful CRM implementation and business process improvement. Ignoring this stage can lead to significant problems and costs in the future, making it an integral part of any CRM system implementation project.

    Questions to be discussed during the pre-project audit are attached in the file at the link:
    https://docs.google.com/spreadsheets/d/1F7hBmkeFRmLYXxxP-ec-HILN-XBZMZO4q3HJTP2M9Y8/edit?gid=316123784

    The pre-project audit includes:
    1. First meeting (1-2 hours)
    2. Analysis of requirements and development of implementation plan (2-4 hours)
    3. Second meeting (1-2 hours). Presentation of the implementation plan: work plan, timelines, costs, answers to all implementation questions, budget approval, and project start date. Prototype presentation tailored to your niche (if necessary)

    Cost: 50 EUR = 60 USD = 2000 UAH
  • 1042 USD

    150 questions before implementing CRM

    Client Management & CRM
    Do you want to implement a CRM system that meets the needs of your business and delivers real results? As a professional freelancer with many years of experience in CRM system implementation, I will help you achieve your goal. To do this effectively, it is important to get comprehensive answers before starting work.

    Why is this important?
    Every business is unique, and standard solutions often do not produce the desired effect. To configure a CRM system that is perfect for you, it is necessary to consider many factors, such as the structure of your company, business processes, reporting requirements, integrations with other systems, and much more. That's why I have developed a detailed table of 150 questions that will help identify all the key points and features of your business.

    What do these questions include?

    1. Analysis of current business processes:
    1.1. Which processes require automation?
    1.2. Which departments will use the CRM system?
    1.3. What is the structure of interactions between departments?

    2. Defining functional requirements:
    2.1. Which CRM system functions are a priority?
    2.2. What integrations with other systems are necessary?
    2.3. What are the requirements for reporting and analytics?

    3. User and administrator rights:
    3.1. How are roles and access rights distributed?
    3.2. What data should be available to different user levels?

    4. Technical details and integrations:
    4.1. Which systems are already in use in the company?
    4.2. What are the integration requirements with existing systems?
    4.3. Is there a need for a mobile version of CRM?

    Benefits of working with me:
    1. Individual approach: Each CRM system is tailored to the unique needs of your business.
    2. Experience and professionalism: 30 cases and 4 years of successful CRM system implementation experience.
    3. Time and cost savings: Proper configuration from the first time helps avoid many errors and rework.

    How does it work?
    1. Preliminary consultation: We discuss your business and your expectations from the CRM system.
    2. Filling out the question table: Together, we fill out the table of 150 questions, which helps us determine all the necessary parameters for configuration.
    3. Analysis and plan development: Based on your answers, I develop a detailed plan for CRM system implementation.
    4. Implementation and configuration: I set up the CRM system according to the developed plan.
    5. Testing: I conduct all necessary tests of the configured CRM system and all integrations. If errors are found, I correct them immediately. Only after successful testing, I present the CRM system to the client.
    6. Training: I record training videos for all employees and managers. I conduct training for your employees and managers.
    7. Adaptation: All employees start working in the CRM system. I observe how and who works, find errors, and suggest how to eliminate errors in managers' work. I provide additional weekly training on all unclear issues related to working in the CRM system. I record additional training videos on emerging issues and add them to your internal knowledge base, which any employee can use.
    8. Feedback and adjustments: During the adaptation stage, it is important to collect feedback from managers and make minor adjustments to the settings if necessary. Because it is simply impossible to predict all possible scenarios initially. We can usually predict 85-90%, but managers will tell us the remaining 10-15% themselves when working in the CRM system. Therefore, this is the most important stage of work, when it is necessary to check the system's operation in real work with clients. This stage of work should not be spared money and time.
    9. Support: Providing technical support after the project is closed and successfully put into operation.

    Ready to start?
    If you want to receive professional consultation and implement a CRM system that will truly work for your business, contact me.
  • 52 USD

    Services for CRM systems

    Consulting
    Good day

    I do everything to ensure that work in the CRM system is effective and brings more income and profit to the company, namely:
    1. Analysis of current (relevant) problems and tasks that you want to solve
    2. Evaluation of the solution
    3.1 Writing a solution plan
    3.2 Presentation of the implementation plan
    3.3 Before implementation from scratch, I can create and show a prototype with partial and full automation of business processes
    4. Implementation of the CRM system from scratch
    5. Or making changes to an already functioning CRM system
    6.1 Training existing managers on the new work logic (after changes are made)
    6.2 Training managers after setup and before launching the CRM system
    6.3 Training new managers when expanding the staff
    7. Ongoing support of the CRM system on a permanent basis
    7.1 Answers to user questions
    7.2 Fixing emerging errors
    7.3 Making adjustments to system settings
    8. Development of integrations with other services (1C, payment systems)
    9. Development of widgets upon client request

    Before any task, I always conduct a pre-project audit to analyze the complexity of the task and assess the volume of work. Therefore, without analysis, I cannot name any prices. Sign up for a pre-project audit, after which I will be able to show the implementation plan, timelines, and costs.

    The pre-project audit includes:
    1. First meeting (1.5-2 hours)
    2.1 Analysis of the received requirements and writing the implementation plan (2-4 hours)
    2.2 If necessary, I prepare a prototype for your business niche (4 hours)
    3. Second meeting (1.5-2 hours). Presentation of the implementation plan: work plan, timelines, costs, answers to all questions regarding implementation, budget approval, and project start date. Presentation of the prototype for your business niche (if necessary)

    Costs 50 EUR = 60 USD = 2000 UAH = 220 PLN
  • 1042 USD

    CRM for legal services and insurance services

    Client Management & CRM
    Legal Services

    The company provides insurance services for individuals and legal entities, consulting services on taxation, accounting services (for legal entities), lending services, leasing, mortgage.

    Problems
    1. There are many different services and no clear and understandable structure for collecting and storing data within the company.
    2. All services have their specifics, and for each service, it is necessary to collect its unique set of data.
    3. With a large flow of incoming requests in Telegram, there is no segmentation and storage of client types, which service they inquired about, and when to contact them in the future. That is, leads are simply lost.
    4. There is no system for training new managers on structured work with incoming applications.

    Tasks
    1. Digitize the sales business process for each service and break these processes into different funnels.
    2. Create a logic for interaction between the funnels.
    3. Create a structure for storing data about all types of clients.
    4. Create a separate sales funnel for each service.
    5. Automate task creation, deal status changes, and prompts for managers.
    6. Conduct training for the sales department.

    Solutions
    1. Seven different sales funnels have been created for different services, namely:
    — Insurance
    — Taxation Consultation
    — Mortgage
    — Leasing
    — Accounting
    — Accounting Services
    — Opening a Limited Liability Company
    2. More than 250 fields have been created for storing the database for each type of client.
    3. More than 100 automations of business processes have been created for setting automatic tasks and changing deal statuses, prompts for managers.
    4. Questionnaires have been created for collecting data on potential clients.
    5. A form has been connected on the website for lead collection.
    6. Video training has been recorded and training for managers has been conducted.
  • 2160 USD

    Property

    Client Management & CRM
    Problems
    1 .A very large burden on one manager in different directions and managers in principle fail to update information about all customers, do not put tasks in time and do not close them in time.
    2ndIt takes a lot of time to formulate and set up each task.
    ThreeInlogicity and incoherentity of the stages of the wreck
    4 .A lot of transactions without tasks
    and 5.Low conversion of contact profitability for meetings with managers

    The tasks
    1 .Find narrow places in the wings and dissolve them or rebuild them
    2ndBusiness processes on 2 directions of commerce (sales and rental of commercial real estate) and 4 warts of sales
    The Seller of Commerce
    Buyer of Commerce
    The rental business
    The Render of Commerce
    ThreeCreate processes of notification of the sales department manager of dependent transactions at key stages 4 bricks
    The Seller of Commerce
    Buyer of Commerce
    The rental business
    The Render of Commerce
    4 .Increase conversion of meetings by creating the contact notification process and the meeting manager
    and 5.To make additional check after refusal in order to return transactions if possible to lead to success

    Solutions
    1 .Walls with a significant conversion decline were rebuilt and expanded in narrow places.
    2ndBusiness process automation was done on the basis of the Sensei BPM platform.Four main processes were created for four sales wheels.
    The Seller of Commerce
    Buyer of Commerce
    The rental business
    The Render of Commerce
    ThreeA process of rejection control was created, which placed the task of the head of the sales department on a rejection deal, which increased the number of successfully closed transactions.
    4 .A non-calling process was created, which calculated the fixed number of attempts to allow the customer and after the fourth attempt translated the transaction into rejection automatically, which allowed not to spend infinite time on inaccurate customers and not to create a lot of suspended transactions in stages.
    and 5.It was created a process of working time verification that created a task for the manager only in the company’s working time.
    6 .A process was created to notify the sales department manager if the manager forgot to fill in the form in the deal.
    7 .It was created the process of notification to the telegram channel of all the managers of the other department that a new object for sale appeared.
    8 .A process was created to remind the contact (seller, buyer, tenant, tenant) of the upcoming meeting at the time of appointment of the meeting and on the day of the meeting, which increased the percentage of the meetings from the scheduled (the meeting at the office or the display of the object at the exit)
    The 9.The process of notification to the telegram manager was created 1 hour before the meeting with the contact (seller, buyer, tenant, tenant), which increased the percentage of the meetings from the scheduled (the meeting at the office or the display of the object at the exit)
    The 10.The process of notification of the manager of the sales department was created if the deal depended on the stage "The meeting in the office took place" for more than 1 month
    11 of 11.The process of notification of the head of the sales department was created if the deal depended on the "offmarket" stage for more than 7 days.
    12 .The process of notification of the manager of the sales department was created if the deal depended on the stage "Advertising Company Begins" for more than 1 month
    13 .The process of notification of the manager of the sales department has been created if the transaction depends on a stage of more than 1 month
  • 720 USD

    Schools

    Client Management & CRM
    Private school for children 1-12 classes

    Problems
    1 . Parents are interested in school 1-2 years before the child's minimum required age
    2nd These contacts are never fixed anywhere, so they are lost, and when a vacant place is released, the search for a potential customer is chaotic and memory, in different messengers, social networks, which is very uncomfortable and not systematic.
    Three There is no system-built work with sales (circles, camps, sections, etc.)

    The tasks
    1 . Collect and store the entire database of potential customers in one place
    2nd Contact with potential customers in one place
    Three Fixing agreements for each customer

    Solutions
    1 . All traffic sources are connected
    2nd The main "School Learning" is created to attract new customers to the school
    Three Additional tabers "Tabir" and "Gurtok" have been created for sale to existing customers or new interested additional group classes, sections, camps, and other events for school-based students.
  • 500 USD

    Integration of CRM and 1C

    Client Management & CRM
    One example of simple integration.

    Developed CRM synchronization of the 1C system with amoCRM

    Synchronization connects the 1C receipt preliminary record with the amoCRM transaction.When creating a preliminary record in 1C and filling it with data, part of this data is automatically transferred to amoCRM and the corresponding status of transaction is delivered to amoCRM (registered on receipt, received, received cancelled, received transferred).It is possible to make the integration of CRM systems more complex, provided that both CRM systems have an open API.

    Stages of work
    1 .Development of TZ (tech tasks) for integration - 500 EUR
    2-4 weeks depending on the customer's complexity and wishes
    2ndAssessment of TZ
    ThreeAgreement of cost and development deadlines with the customer
    Cost and time depends on the complexity of the agreed TZ
    4 .Prepaid for development
    and 5.Development
    6 .Testing by the development team
    7 .Admissible testing on the customer side
    8 .Video training and meetings to train CRM managers taking into account the new development
    The 9.Payment, closure and delivery of the project to the customer
  • 2000 USD

    The implementation of the Sensei BPM platform

    Client Management & CRM
    25 Cases of Implementing #CRM in 10+ Business Nishes in 3 Years
    Created more than 200 business processes on #Sensei
    About 10 cases of the Sensei implementation

    He introduced Sensei to the commercial real estate department (25 agents).There were only 170 sales officers.
    Case No. 22
    HTTPS://docs.google.com/document/d/1Klznvkz7LvUaQCNiQxycy2P1rRqRQU7LCVr7itI_-Ik/edit#heading=h.6dgj0osahal5
    Case number 2
    https://docs.google.com/document/d/1Klznvkz7LvUaQCNiQxycy2P1rRqRQU7LCVr7itI_-Ik/edit#heading=h.yucfsybl7ebw


    I’ve worked in Sensei for about a year, so I understand the “internal kitchen” of the Sensei introduction.Therefore, you will be 100% aware of your business processes and I will bring Sensei to quality because it has already been introduced into your business.
    Case No. 5Doors and windows (opt / difference)
    HTTPS://docs.google.com/document/d/1Klznvkz7LvUaQCNiQxycy2P1rRqRQU7LCVr7itI_-Ik/edit#heading=h.erj810q5bn7j
    Case No. 7Gas welding equipment (opt / difference)
    HTTPS://docs.google.com/document/d/1Klznvkz7LvUaQCNiQxycy2P1rRqRQU7LCVr7itI_-Ik/edit#heading=h.7uzkhu22hudd
    Case No. 9dentistry
    HTTPS://docs.google.com/document/d/1Klznvkz7LvUaQCNiQxycy2P1rRqRQU7LCVr7itI_-Ik/edit#heading=h.7uzkhu22hudd
    Case No. 10Hosting (opt / difference)
    HTTPS://docs.google.com/document/d/1Klznvkz7LvUaQCNiQxycy2P1rRqRQU7LCVr7itI_-Ik/edit#heading=h.9evsidjaci5p
    Case No. 21Design and repair of apartments
    HTTPS://docs.google.com/document/d/1Klznvkz7LvUaQCNiQxycy2P1rRqRQU7LCVr7itI_-Ik/edit#heading=h.dwbtvhysd7ux
    Case No. 22Property
    https://docs.google.com/document/d/1Klznvkz7LvUaQCNiQxycy2P1rRqRQU7LCVr7itI_-Ik/edit#


    Implemented the Sensei BPM platform for the following bricks:
    Primary sales
    Repeated sales
    The accompaniment
    The HR Worm.Renting employees
    Selling in the retail
    Selling to the wholesale
    Conditional rejection .Quality control of sales department work
    The Tender
    Sales of the repair project design
    Sale of Repair
    Sale of repair equipment
    The Seller of Commerce
    Buyer of Commerce
    The rental business
    The Render of Commerce


    Implemented the following microprocesses based on the BPM platform Sensei:
    The process that follows the current day of the week and the day of the next shipping and reminds 1 day before the shipping day that the order must be confirmed.If the shipment is in Wt, then the reminder in Pn, if the shipment is in Pn, then the reminder in Pt, etc.- Automatic sending of messages with a reminder of reception at the time of appointment, the day before reception, on the day of reception
    Automatic announcement of the events in honor of the birthday in 7 days
    - Process for the production part of the design-project repair in the design wheel with the verification of the filling of certain fields and the automatic change of the status of the transaction
    - Process of notification in telegrams of remote specialists (regulators) when changing the status of the transaction in the stages of production of the design-project repair
    The check-out process of the accounts within 10 days after the departure
    - The process of rejection control that put the task of the ROP on the rejection deal, which increased the number of successfully closed transactions
    The uncalling process, which calculated the fixed number of attempts to allow the customer and after the 4th attempt translated the transaction into rejection automatically, which allowed not to spend infinite time on inaccurate customers and not to create a lot of hanging transactions in stages.
    - Process of checking working time that created a task for the manager only in the company's working time
    Notification process in the absence of the manager
    - Notification process if the manager forgets to fill in the form in the transaction
    Process of quality control
    - The process of notification to the telegram channel of all the managers of the other department that a new object has appeared for sale
    The process of reminding the contact about the upcoming meeting at the time of appointment and on the day of meeting
    - Notification process to the telegram manager 1 hour before meeting with the contact
  • 500 USD

    Creating Google analytical tables

    Consulting
    Examples of Google analytical tables
    https://docs.google.com/spreadsheets/d/1_WPrpPFAMs177NlTqRunFo0bDplyUdV_zPSgQp6MbWI/edit?usp=sharing

    I can create the same analysis for your business.

    For this we need you with us.
    1 . Find out where we will get the data from.
    2nd In what form these data are now collected and stored
    Three How these data are collected and stored now (manual or automatically)
    4 . How we plan to collect and store data for further use (manual or automatically)
    and 5. Agreement of a single data storage format for further processing
    6 . Configure data loading to a single templated report
    7 . Adjust what summary tables and in what format you need to analyze and efficiently manage your business
    8 . Set up the tables
    The 9. Recording a student video how to use and work with these data correctly
    The 10. Training and Answer Questions

    Cost of 500 EUR
    Period of 2 to 4 weeks
  • 500 USD

    Creating analytical graphs in Google tables

    Consulting
    I apply an example of analytical graphs in Google tables for the online store on Amazon
    HTTPS://docs.google.com/spreadsheets/d/1aHDGBGUXoUfKjqhGF4QXfMXbsPFqTm8auUOXASniMXg/edit#gid=1178306328

    I can create the same analysis for your business.

    For this we need you with us.
    1 .Find out where we will get the data from.
    2ndIn what form these data are now collected and stored
    ThreeHow these data are collected and stored now (manual or automatically)
    4 .How we plan to collect and store data for further use (manual or automatically)
    and 5.Agreement of a single data storage format for further processing
    6 .Configure data loading to a single templated report
    7 .Adjust what graphs and in what format you need to analyze and efficient business management
    8 .Set up the graphs
    The 9.Recording a student video how to use and work with these data correctly
    The 10.Training and Answer Questions

    Cost of 500 EUR
    Period of 2 to 4 weeks
  • 3125 USD

    Development of Dashboard with KPI Indicators

    Consulting
    Create an interactive dashboard with KPI indicators

    The example of this dashboard look at the link.
    HTTPS://lookerstudio.google.com/u/0/reporting/80d98c61-f8f6-4646-90cd-a8c28a942fc1/page/hiD2C

    Plan of work
    1 .Hold 5 (or more) meetings (for 1-1,5 hours) to identify, fix, harmonize all the KPI indicators you need to analyze and effectively manage your business
    2ndCoordinate data sources for each KPI indicator.Where should we get these data or in what form they are calculated?
    ThreeClassification / grouping of all KPI indicators by different dashboards
    4 .Compatibility of the visual display format of each KPI group on the dashboard
    and 5.Coordination of TZ (Technical Task) for the Development of All Dashboards
    6 .Evaluation of the TZ (Technical Task) on the Development of All Dashboards
    7 .Presentation of the KP (commercial offer) with development deadlines and cost.Answers to Questions
    8 .Agreement of start date of work

    Phases of Payment
    1 .Creation of TZ (Technical Task) for Development
    Cost of 500 EUR
    Deadlines from 2 to 4 weeks
    2ndThe cost of the development of the dashboard depends on the agreed TZ (technical task)
    Value range from 2 000 to 5 000 EUR
    Deadlines from 1 to 2 months
  • 500 USD

    Creating a map of business processes

    Consulting
    Attention !The picture is too big so it is not displayed in the prefix.To see an example of a business process map, you need to click on the link at the top of the page "Create a business process map - work in a freelancer portfolio"

    Implementation of any CRM system begins with immersion in the business processes of the company
    Starting with Orga.Schemes of the company
    - Including a description of the business processes of each subsidiary of sales (if several of them)
    - to the detail at the level, when it is clear what specific task with what specific deadline is placed on which specific manager, what the results of this task may be and what should happen in each of these results.

    Why to do this?When such a business process scheme is created, it’s very easy to see the narrow places that we simply don’t notice in the current and therefore we lose income and profits.If you refuse to spend time, in fact, you refuse to improve your business, which is contrary to the philosophy of the CRM system or any other automation or implementation.

    What will happen without this stage of work?Nothing, with a fair account, nothing will change as it could change if you put on it and spend enough time.

    How long does this stage of work take?This stage of work takes from 1 week (3 meetings) to several months (1-2 months and 10-15 meetings)

    What does the duration of this stage depend on?The scale of the company.In companies, less processes are easier and in most cases it takes 1-2 weeks (3-5 meetings) to identify, document, deny, harmonize all business processes.
    If the company is big, it has a lot of subdivisions, positions, roles and they somehow all interact with each other.And so long as I will not fully understand how they interact with each other, it is not possible to propose an effective solution.Therefore, in this case, the coordination of all processes can take 1-2 months of work.
    And it also depends on your desire to be immersed in the details of business processes in order to find the weak places and strengthen them.
  • 2083 USD

    Creation of AI chatbots

    AI Consulting
    Creating AI-based chatbots for messengers
    — Telegram
    — Viber
    — WhatsApp
    — Facebook Messenger
    — Instagram

    The cost of creating a chatbot depends on the time spent on its creation, which directly depends on the following parameters:
    — the logic of the chatbot
    — the number of touches/actions/questions that are built into the chatbot
    The chatbot can have 1-2-3 touches to the client or 10-20-30 consecutive touches
    — the desired number of chatbots to be created
    It is not always implied that "chatbot" means exactly 1 chatbot. It can be a group of chatbots
    — the number of channels/messengers for which a chatbot needs to be created
    — the cost also includes testing the chatbot

    And until we approve the final logic of the chatbot's operation and their quantity, it is pointless to talk about the price. Therefore, without a clearly agreed scenario for the chatbot's operation, you can refrain from asking how much the chatbot will cost.

    If you do not have a scenario, then let's create it together; if you already have a scenario, then send it to me in a private message, I will analyze it, and we will discuss the missing data and questions in a Zoom meeting.

    So write to me in a private message if you wish to create a chatbot. We will hold 1-2 meetings to agree on the logic of the chatbot(s) and then agree on the budget for the project.

    An example list of questions that need to be agreed upon to assess the complexity of the AI chatbot
    https://docs.google.com/spreadsheets/d/1F7hBmkeFRmLYXxxP-ec-HILN-XBZMZO4q3HJTP2M9Y8/edit?gid=1364681251#gid=1364681251

    Average implementation time for a chatbot - from 1 month to 3 months
    The budget range can be from 2000 EUR to 10,000 EUR

    To determine how much time it will take to create your specific AI chatbot and what the budget will be, sign up for a preliminary audit.

    The pre-project audit includes:
    1. First meeting
    2. Analysis of the received requirements and writing an implementation plan
    3. Second meeting. Presentation of the implementation plan: work plan, deadlines, cost, answers to all questions, budget approval, and project start date.
    Costs 100 EUR = 110 USD = 4500 UAH = 420 PLN

    I will be happy to help you make your business better and sell more through automation and working with AI chatbots!
  • 500 USD

    Creating chat bots

    Client Management & CRM
    Create chat bots based on sales bots in amoCRM / Kommo.com for messengers
    The Telegram
    by Viber
    by WhatsApp
    The Facebook Messenger
    The Instagram

    The cost of creating a chatbot depends on the time spent on its creation, which directly depends on the following parameters:
    The logic of chat-bot
    - the number of touches that are placed in the chat bots.Chat bots can be on 1-2-3 touches to the client or on 10-20-30 consecutive touches
    The desired number of chat bots.It’s not always “chatbot” that means just one chatbot.It may be a group of chat bots, each of which consists of 10-20-30 touches.
    - the number of channels / messengers for which you need to create a chat bot.If you want to create one logic chat bots for different messengers, then it is not possible to do this in one chat bots.Because the logic of the work of different messengers is different and for each messenger it is necessary to create each chatbot from scratch.Therefore, if you have 1 chat bots for 5 messengers, then in fact it is 5 different chat bots, just with one (equal or similar) logic of work.
    The cost also includes the chat-bot testing for each messenger separately.
    If we have 1 chatbot on 5 touches with a linear (one) branch of development of events, then it takes one time to test it.
    If we have 10 chat bots on 20 touches with the nonlinear (a few 3-5 options) branch of development of events, then it takes a completely different time to test it.
    And if this is still to be done for several different messengers, then the test time increases to several (by the number of messengers) respectively.

    And so long as we’re not approving the final logic of chat bots work and their number about the price to say meaninglessly.Therefore, without a clearly agreed chatbot scenario, you can’t ask how much the chatbot will cost.

    If you don’t have a script, then let’s create it together, if you already have a script, then send it to LS, I’ll analyze it and missing data and questions will be discussed at a meeting in the zoom.

    So write to LS if you have a desire to create a chat bots.We will take 1-2 meetings with you in order to agree the logic of the work of the chatbot (chatbot) and after agreeing the budget for the project

    I will be happy to help you make your business better and more to sell through automation and chat bots!

Reviews and compliments on completed projects 24

  • Real expert
  • Craft master
  • Quick answers
  • First-class quality
  • Nice communication
  • High responsibility
  • Great price
  • Lightning fast

28 January 52 USD
Consultation on the implementation of Kommo CRM

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everything is great. very professional and something.

27 January 113 USD
Setting up Twilio and CRM

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Thank you for your professionalism and quick execution of the task. And for the clarification on the project. I am reaching out for the first time, and I will reach out again.

Quality
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I thank Konstantin for setting up the CRM system Kommo.

I hesitated for a long time about which specialist to choose, but in the end, I chose Konstantin because
1. I asked him many questions that were unclear to me, and he answered each one in maximum detail, clearly, and accessibly, showing how the CRM system would look in my business, how it would work, and how my managers and I would work with it.
2. I liked Konstantin's approach to working with clients, his openness, and honesty; it instills trust in him as a professional.
3. I appreciated his structured approach to solving any problem; he asked many clarifying questions about each of my wishes to propose the best solution. As a result, he offered several options for solutions to choose from and described the pros and cons of each. Therefore, it was easy and straightforward for me to understand the technical side of the implementation and decide how we would do it.
4. Konstantin does not just set up the CRM system; he also trained me and my managers to use it correctly. He recorded a series of step-by-step instructional videos on working with the CRM system, after watching which everything becomes simple and clear. Sit down and work. And if something is unclear or forgotten, any manager can always review the training and remember. I also liked that Konstantin's focus is not just on the setup but specifically on the end user's use of the system.
5. I felt comfortable communicating with him, in correspondence, and in solving any tasks related to the project.
6. I especially liked that he created a sales process map, which I myself did not fully understand, and he clearly laid everything out and broke it down into steps. After that, the process of working in the CRM system and all sales business processes became clearer to me.

If I have new tasks related to the CRM system, I will definitely turn to Konstantin because I trust him as a specialist in his field. Therefore, I sincerely recommend him.

20 September 2024 173 USD
Training for CRM technical support

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Our company had a wonderful experience collaborating with [specialist's name], who conducted training for technical specialists. I want to highlight his ability to explain complex things in simple terms and his skill in adapting the training material to the level of preparation. This allowed our specialist to feel confident and effectively absorb the information.

Thanks to the training, we increased the level of knowledge and professional competencies, which positively impacted the quality of work and the overall results of the company.

20 August 2024 36 USD
Kommo

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Thank you, Kostyantyn, for your professionalism! He helped us solve a problem in our CRM system that we had been struggling with for several months. We reached out to various integrators, and all in vain. He spent enough time to identify the source of the problem and quickly proposed a solution that eradicated the issue and made our life and work with the CRM easier. Thank you. You are truly an expert in your field. I highly recommend working with this specialist to everyone.

1 August 2024 450 USD
Setting up Amo-crm for the sales department.

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Konstantin is the best in his field.
Everything is organized and with reasoning.
Thank you. Let's continue.

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Incredible consultation on CRM systems.
I want to express my immense gratitude to Konstantin for his professional and valuable consultation on the implementation of a CRM system.

We, as a company, completely unfamiliar with this field, struggled to understand where to start. But Konstantin laid everything out clearly: he explained what CRM is, what systems exist, how to choose and implement them. He asked a lot of questions about the internal workings of the company, based on which he was able to recommend which systems are best suited for our tasks.

The first consultation lasted 2 hours, but it was the most productive time spent usefully in recent times! He not only answered all questions but also provided many valuable tips, taking into account the specifics of the business.

The second meeting also lasted about 2 hours, during which he showed a prototype of the CRM system tailored to our tasks, explained how everything would work, how employees would operate, demonstrated the customer journey, the functionality of the CRM system, and how to properly work with the customer card. He also presented the implementation plan, detailing its components, specific timelines for each stage of implementation, and clearly focused attention on the moments when project delivery might be delayed, emphasizing that the success of the project depends not only on the executor but also on the client. We really appreciated this.

The quality of his work exceeded all expectations. For 50 EUR, we received expert-level consultation that is worth many times more.

I am 100% confident that thanks to these tips, we will be able to implement the CRM system as effectively as possible, and this will lead to significant business growth in the near future.

To anyone looking for help in choosing and implementing a CRM system, I highly recommend reaching out to this specialist. You will not regret it. This is truly a worthwhile investment in the future of your business.

Thank you once again for the value you bring to the world. Wishing you success.

6 July 2024 48 USD
Paid consultation on choosing CRM

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Thank you for the consultation provided, where I received the expected information.

19 June 2024 58 USD
Twilio specialist

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Thank you very much to Konstantin. He solved our problems in Twilio. Very professional and knowledgeable specialist. We will turn to him for such matters.

6 June 2024 48 USD
Pre-project audit

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I really liked the consultation. I will continue to cooperate. Thank you!

20 March 2024 48 USD
CRM Consultancy

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Constantine, a specialist in his affairs, explained a lot of things to us.
We will order the CRM connection at the key and work further.
I advise!

10 January 2024 115 USD
Information on IP telephony and CRM system

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Terms

Constantine answered all the questions.
He solve existing issues, connected several numbers and set the call structure.
Pleased with cooperation. I will recommend the projects and I will consult myself in the future.

24 December 2023 24 USD
Site integration with CRM

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It’s not the first time we work with Costantine, it’s always in time, fast and constantly in contact!
Our personal recommendation

7 December 2023 104 USD
Kommo CRM expert

Quality
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Terms

We engaged Kostyantin to enhance our CRM system, and his meticulous approach to the following tasks has undeniably elevated our operational efficiency:

1. Analyzing Business Processes:
Kostyantin initiated the project with a thorough analysis of our sales, marketing, and customer service processes. His insights provided a solid foundation for subsequent customization.

2. Customizing CRM for Business Alignment:
He demonstrated a keen understanding of our business needs, customizing the CRM system to align seamlessly with our operations. The result is a tailored solution that addresses our unique requirements.

3. Data Cleanup and Standardization:
Kostyantin's commitment to data integrity was evident in his efforts to clean and standardize our data. This meticulous process ensures consistency and reliability in our information.

4. Integrations with Business Systems:
He successfully set up integrations between the CRM and our other business systems, streamlining workflows and ensuring data flow across platforms is seamless.

5. User Roles and Access Permissions:
Kostyantin defined and configured user roles and access permissions within the CRM. This meticulous setup not only enhances security but ensures that team members have appropriate access levels.

6. Configuration of CRM Features:
His expertise shone through in configuring CRM features such as contact and lead management, sales forecasting, email tracking, task management, and reporting/analytics. Each feature was tailored to our specific operational requirements.

7. Customized Dashboards and Reports:
Kostyantin went beyond the standard configurations, customizing CRM dashboards and reports based on our company’s unique requirements. The result is a visual representation of data that aligns with our decision-making processes.

8. Rigorous Testing Process:
Before implementation, Kostyantin rigorously tested the CRM setup, identifying and promptly addressing any issues. This thorough testing ensured a smooth transition without disruptions.

9. Team Training Sessions:
He conducted effective training sessions for our team, ensuring they are proficient in utilizing the CRM's full potential. The focus was not only on features but on practical usage within our daily operations.

10. User Guides and Documentation:
Kostyantin provided comprehensive user guides and documentation, serving as valuable resources for our team's ongoing reference. These materials ensure that users can navigate and leverage the CRM effectively.

In summary, Kostyantin's methodical execution of these tasks has significantly improved our CRM experience. His comprehensive approach and attention to detail make him an invaluable partner in our pursuit of operational excellence.

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We thank you for the rapidity, attention to the details and valuable contribution to our development. We are pleased to recommend this freelancer to all who are looking for an expert in the implementation of customer relationship management systems and the optimization of sales warts.

23 November 2023 31 USD
Automation of business processes

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I am grateful to Constantine for the professional approach to his case.At the consultation I got answers to all my questions, and in addition to this a lot of tips and tips, how I can improve my process now.Constantine asked all questions clearly and in case, and understood in all details very detailed and detailed.It really liked that he was really immersed in the process to suggest something valuable.Constantine gave the most comprehensive answer to all my questions, and in addition, seeing a narrow place in the current process, he suggested how it can be strengthened here and now.He suggested what can be done after 1-2-3 months of work, which is worth focusing on.He showed a work plan on the implementation of the CRM system and a document in which he proposes to report on all the tasks carried out.To be honest, a more structural approach in the work has not been seen before.Everything is clear, simple, understandable and you can control the implementation process at any time.I really liked the meeting with usefulness, productivity, depth, quality practical recommendations.Constantine also suggested what is worth paying attention in the marketing department, although this is not his direct specialization.I will be happy to apply for the implementation of CRM to this specialist.I recommend everyone to register for a consultation with this specialist.

17 November 2023 50 USD
Implementation of the AMOCRM system

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Konstantin Sklarenko set up the AMO CRM for our imskipper.net project
At the early stage of our company’s development, its services have made an invaluable contribution to the work with customers.
Constantine has huge experience in implementing CRM and a very systematic approach to organizing interaction with customers and suppliers, so the setting went quickly and very quality.

17 October 2023 12 USD
Commo SRM

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Costantine professionally gave advice on the question, followed the deadlines, deeply immersed in the process. I recommend cooperation.

17 September 2023 137 USD
CD Finance

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I have an estimate of 10/10. A little thing that did his job well. So I added a lot of useful materials and acquaintances that will help my business! To the implementation of the project, Constantine in the firm was a house and 10,000-long tasks - now everything can be controlled and normally work without stress with a clear understanding of which stage each agreement/project! Thank you and I recommend it to everyone! I will use the services again!

5 August 2023 20 USD
Implementation of KeyCRM

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I want to express my deep gratitude to Constantine and his team of professionals for the successful implementation of CRM in our business.This was a real opening for our project.The CRM system has changed our work to the better, and we see huge positive results now.Constantine and his team have done great work, providing us with exhaustive advice and support at all stages of implementation.They listened to our needs, listened to our wishes and provided us with the best solutions for our business.As a result of the implementation of CRM, our team became more organized and efficient.We easily track customer interaction, which allows us to provide more personalized and quality service.Process automation has allowed us to focus on more important tasks, which has led to increased our productivity and gaining profits.Constantine accompanied us throughout the process, always ready to provide help and solve any issues that arise with us.We are happy to have chosen Constantine and his team to implement CRM, and are sure that it was the best solution for our business.We thank them for professionalism, patience and excellent work.Thanks to them, our business has become even more successful and productive.

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When we just started our business, it was important for us to have an effective tool for managing and tracking data.Constantine, a real table setting specialist demonstrated professionalism, us create a system that exceeded our expectations.I would like to note two points: The first is His deep understanding of our business and the ability to adapt tables to our specific needs.Constantine made initiative by asking us questions and proposing solutions that optimized our work and improved the efficiency of processes.Secondly, the tables were set very carefully.All necessary wishes were taken into account, tables intuitively understandable and convenient for use.I want to express my gratitude to Constantine for the quality setting of the tables and support at the beginning of our business.Your professionalism and attention to the details have provided us with a solid foundation for effective data management.We will undoubtedly recommend you to anyone looking for a reliable partner to set tables for their business.

9 June 2023 12 USD
Налаштування Trello

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Thank you, Countess for your help and advice. As a result, we got:
Class consultation on the principles and mechanics of the work of different key managers
- Selected Task Manager Asana based on our business needs
The basic business processes are selected and placed in essence.

What resulted in making it easier for us to launch and integrate the team in Assana.

5 February 2023 24 USD
CRM for the educational project

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Найбільш скрупульозний інтегратор CRM
- детальне опрацювання та побудова бізнес-процесів
- рекомендації з особистого досвіду та практики
- приємний бонус: додаткові шаблони таблиць для відстеження та порівняння ефективності менеджерів з продажу
- терпіння до нескінченних питань новачків
- робота на результат, що виходить за межі просто "готової до використання CRM-системи"
Неодмінно продовжимо співпрацю! Рекомендуємо!

6 January 2023 46 USD
Working with Google Table

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Everything is great. Responsible and professional. A lot of thanks

Activity

  Projects you are working on 1
Creation of a technical specification for the implementation of Kommo CRM Personal project
688 USD

  Recent proposals 10
Freelance-project
50 USD
Creation of a technical specification for the implementation of Kommo CRM Personal project
688 USD
Freelance-project
120 USD
Freelance-project
Freelance-project
Freelance-project
Freelance-project
Setting up Twilio and CRM Personal project
113 USD
Loading bank statements into 1C Personal project
72 USD
Consultation on the implementation of Kommo CRM Personal project
52 USD