Gas welding equipment (opt)

Sales of gas and oxygen equipment

The tasks
1 .From the department of shipments (sales) to create the department of sales
2ndAnalysis of each manager
ThreeAutomation of routine managers
3.1 In sales processes add a subprocess of production time control
3.2 What should be a shipping for the shipping (sales) department to the production department if the production periods are delayed
4 .Control the work of managers and quickly identify the gap (weak places)

Decision
1 .Two wreckings were created.
The primary sales
Receipt of re-sales
2ndVideo training and zoom training for amoCRM analytics business owner
ThreeBusiness process automation in all branches implemented on the basis of the Sensei BPM platform
3.1 The main process of sale was added to the subprocess of order transfer to production and time control, if the deadlines were broken, the system fixed it and by a separate filter such orders could be tracked quickly.
3.2 What was actually recorded by specific production dates (date plan/date fact) and the department of shipping (sales) could fix it and transfer it to its management and the department management to make decisions, how to prevent it in the future
4 ."Conditional Refusal (OCC - Quality Control Department)" for the purpose of monitoring the quality of the work of sales department managers
and 5.Connected and set IP telephone Sipuni

The problem
Managers refused to work in the new system because they used to work in 1C.Therefore, the KPI has been linked to the proper leadership of amoCRM.The owner has decided to hire several new managers to work in the primary sales branch, whose purpose is to make the first sale and transfer to the shipment (sales) department to the re-sales branch.