Introduction of Bitrix24 to Gagarin Group

With the CRM Bitrix24:

The fixation of entering applications is carried out automatically in the general database, after which applications are distributed through the agency offices.- Communication with customers after contacting them through an online consultant on the site or landing is carried out in the general chat system of the company management.On the basis of the information recorded in the chat and the CRM record, a leader is formed and a responsible manager is appointed.Managers can track the sources of attraction for each leader in the database.Agents have the right to view in the full database of information about those students who with their help became customers of the Gagarin Group.Managers of the agency will be open to viewing and editing data on each of them student attached to the Bitrix24 base.- Communication between employees from different divisions (office) of the company is provided: the staff has the opportunity to use the basic functionality Bitrix24 (Task Management, Calendar Events Planning, etc.))- Automated feedback process with students by using a special robot that answers questions in the online chat social networks, the main site or bandings.Thus, it managed to save time for managers to communicate with potential customers.Automatic e-mail service is set: in response to the request, the robot sends a full list of universities to the potential client (at the condition that a special form is filled on the page of the main site or landing).