Introduction to BITRIX24 Veterinary Clinic
Client Management & CRM
Thanks to the implementation of CRM Bitrix24 in the Animal Veterinary Clinic, it became possible:
Automatize the internal document circulation in the clinic network.As a result, the doctors had the need to contact the administrators by phone to clarify their scheduled receptions.- Forming leads for the purpose of their subsequent processing in the Bitrix24 database.- Collect statistics about the number of entering calls.- Get additional flow of customers whose calls were not processed before the implementation of CRM.- Solve in the telephone mode conflict situations and thus reduce the number of negative reviews about the work of Animal, which consequently contributes to the formation of a positive reputation of the clinic.Increase customer loyalty rating thanks to vaccination reports and receipt time.Automatize routine processes.Increase the monthly sales volume.- To count in the future on the opening of a mini call center, whose employees will accept the entering applications and distribute them across the clinics of the network taking into account the most convenient location for customers.
Automatize the internal document circulation in the clinic network.As a result, the doctors had the need to contact the administrators by phone to clarify their scheduled receptions.- Forming leads for the purpose of their subsequent processing in the Bitrix24 database.- Collect statistics about the number of entering calls.- Get additional flow of customers whose calls were not processed before the implementation of CRM.- Solve in the telephone mode conflict situations and thus reduce the number of negative reviews about the work of Animal, which consequently contributes to the formation of a positive reputation of the clinic.Increase customer loyalty rating thanks to vaccination reports and receipt time.Automatize routine processes.Increase the monthly sales volume.- To count in the future on the opening of a mini call center, whose employees will accept the entering applications and distribute them across the clinics of the network taking into account the most convenient location for customers.