Online Restaurant Sales Management System

The client:
The owner of the online restaurant cappi.ua

The problem:
Business has passed the start-up stage, it is necessary to be scaled, and the processes are not built, there is no sales management system, leads are missing

The Decision:
1 .Construction of a system for the processing of entering applications
1.1 Current Order Movement Scheme on 21.01.21
1.2 The new order movement scheme is developed
1.3 The Standards for the processing of entering orders
- Business process "The beginning and end of the call center operator's working day"
Business process “In and Out Call”
Regulation call center
Business process “Administration of Order”
Business process “Delivery by Courier”
- Regulation works call center in 2 languages with script and processes
1.4 The Instruments for the extension of the cheque
1.5 of 5. Opening of a new call center
1.6 The Identified process control points and indicator standards in control points
2ndEffective order movement analysis system
Analysis of missed calls
Analysis of customer reviews
Analysis of reasons for cancellation of orders
Time analysis from the order to the operator's call
Analysis of the effectiveness of the order movement
Quality analysis of sales scripts
Analysis of the average check
ThreeImpact on repeated purchases
Customer base analysis and customer return
Recommended purchases during the first/current purchase
Analysis of the effectiveness of shares
4 .Key Efficiency Indicators Fact-Objective
and 5.List of recommendations on the improvement of the software product and the further development of sales

The result:
1 .Start call center from 0 to working on script and regulations - 2 working days
2ndManaged through indicators and sales processes
ThreeGrowth of business targets