Yevheniia Ihnatenko
Private message 
Offer work 
Sumy,
Ukraine
1 year back
available for hire
2 Safes completed
1 year back
2 clients
age 45 years
on the service 6 years
Rating
Successful projects
Average rating
Language proficiency level
Українська: fluent
Русский: fluent
English: intermediate
Deutsch: intermediate
Skills and abilities
Services
Translation
Portfolio
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Administration of an online sportswear store
Online Stores & E-commerce
**Case: Administration of an Online Store**
### **Project**
… Administration of an online sportswear store.
### **Tasks**
Ensuring the uninterrupted operation of the website and all related CRM systems, content management, setting up warehouse processes, automating business processes, troubleshooting technical failures.
### **Completed Work**
1. **Order Management and CRM**
- Processed online orders, consulted clients, checked product stock in CRM.
- Fully supported the order cycle: from receipt in CRM to shipment to the client.
- Coordinated the work of the warehouse, accounting, and other departments to fulfill orders.
2. **Content and Website Management (CMS Laravel)**
- Updated and filled product cards (photos, descriptions, prices) through the website admin panel.
- Monitored the correct synchronization of product stock between the warehouse system and CRM.
3. **Process Automation and Integrations**
- Set up and administered Bitrix CRM, Retail CRM, "My Warehouse", AMO CRM.
- Independently wrote triggers in CRM (for example, email notifications about order status).
- Performed integrations between systems using third-party firmware and utilities.
- Optimized business processes, reducing reliance on manual data processing.
4. **Monitoring and Troubleshooting Technical Failures**
- Ensured the uninterrupted operation of automated processes.
- During peak periods (sales, holidays), monitored the synchronization of orders and stock levels.
- Resolved failures in CRM and warehouse systems, interacted with support services to restore software functionality.
### **Results**
- **Order processing speed increased**, thanks to process automation.
- **Reduced the number of errors** in order processing due to data control between CRM and warehouse systems.
- **Simplified employee work**: managers spent less time on routine tasks.
- **Increased stability of the online store**, eliminated failures in integrations between services.
### **Tools Used**
- CMS Laravel
- Bitrix CRM, Retail CRM, "My Warehouse", AMO CRM
- Automation and integration tools (triggers, scripts, third-party utilities)
- HTML, CSS, JavaScript, Bash (for solving technical tasks)
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This case demonstrates my skills in managing an online store, automating processes, and technical system administration. If you need a specialist who can organize and support CRM operations, optimize business processes, and resolve technical issues, I would be happy to collaborate!
Reviews and compliments on completed projects 2
8 March 2025
20 USD
Online Perfume Store
Quality
Professionalism
Cost
Contactability
Deadlines
It's a pleasure to work with professionals!
|
26 January 2022
5 USD
Заполнение товаров Zyxel, 20 шт
Quality
Professionalism
Cost
Contactability
Deadlines
Everything is done, thank you for the work, the executive recommend
Liliya Golikova
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