Timur Romanov
Rating
Skills and abilities
Outsourcing & consulting
Portfolio
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Automation in Medicine. Planfix and Planfix.
Client Management & CRMResults of work at SRM (at the end of the year):
Chronology is all in one place. The entire patient history: records/annulations/events, comments from administrators and doctors, calls by phone and social networks.
… 2) The statistics :
The point of contact with the customer is visible, when and with what he has contacted.
When the decision was made about the operation
When the customer refuses and why?
How long does the decision to record the operation take?
All and other metrics help to see and build hypotheses:
Where to put money (as a source of promotion)
2.2) what marketing activities to create for the return, and to prevent the customer’s cancellation.
All sources of communication and analytics in one place. Comfort for users to answer.
4) Remembrance and tasks:
self-memory of calling with the customer, and invite him to the procedures, plan examination, not to forget / lose the customer
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School of English. by AmoCrm
Client Management & CRMAnalysis of competitors
We build the Product Value Offer, sales scripts, increase the site conversion, remove the extra stages of the furnace.
We create instructions for further work with the SRM system.
Remote monitoring of the client’s work (stage conversion, user work).
… Results of work:
Increased customer rating among customers compared to competitors, a planned rise in 1 month to 2 positions up.
The Investigation:
Increased number of customers
Increased brand recognition
Increased conversion at each stage of the curve.
elimination of unnecessary (not relevant) sources of promotion.
change of the financial flow movement in the business: reduction of expenses by 20%, increase in revenue by 30%.
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Implementation of Amosrm in production.
Client Management & CRMResults of work:
Period = 7 days
… The company’s structure is transformed.
Personal optimization: 1 employee dismissed, 2 jobs opened.
Redistribution of personnel between departments and managing/subordinating positions.
Create a metrics of control of the work of employees and prescribe official duties.
Support of the Customer on the implementation of the optimization of the company and the Customer’s personal qualities.
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Setup of Bitrix-24
Client Management & CRMFor the Black and Azov Sea hotel network, the task was to adjust the entering advertising stream through the CRM Bitrix-24, thus increasing the conversion from advertising resources. The TZ was erased, the points of which were: - The sources of the entering stream
Processing of the KC flow
Processing of Applications
Integration of telephone
… - Integration with Edelweiss (Hotel Customer Accounting Program) The development took 20 days, during which the full integration of Bitrix-24 with the Edelweiss Accounting Program was carried out, Telephone through the cloud ATS, a call center and sales department was created.
Activity
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Создать сайт (дизайн+верстка и и.т) на WordPress
563 USD
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Настройка Google Ads, ремонт квартир
113 USD
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Таргет для ремонта квартир+ навесные потолки+ плитка
124 USD
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Настройка таргетированной рекламы
97 USD
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Настройка продающейся таргетированной рекламы
153 USD
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Внедрение АМО
51 USD
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Внедрение amoCRM
101 USD
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Настройка Планфикс, Planfix
204 USD
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