Oleksandr Redin
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Kyiv,
Ukraine
4 months 10 days back
available for hire
age 38 years
on the service 4 months 14 days
Rating
Successful projects
Average rating
Language proficiency level
Українська: fluent
Русский: fluent
English: intermediate
Skills and abilities
Programming
Outsourcing & consulting
Portfolio
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Automation of application processing for service business
AI & Machine Learning
An automated application processing system has been developed for a service business (cleaning).
After a client submits an application, the system automatically:
… - saves the application data in Google Sheets;
- sends a confirmation to the client via email;
- notifies the manager about the new application;
- automatically changes the application statuses;
- sends messages to the client depending on the processing stage.
The solution is built without using complex CRM systems, is easily scalable, and does not require manual processing of applications.
Tools used:
- Make.com
- Google Sheets
- Email (Gmail / SMTP)
- Web forms of the website
Business value:
- 0 manual work when receiving applications
- saves 30–60 minutes of manager's time on each application
- faster response to client inquiries
- fewer lost or forgotten leads
- transparent and understandable application processing process
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Automatic Telegram notifications about new emails and events
AI & Machine Learning
Automation has been implemented for the prompt receipt of notifications in Telegram about important events, specifically — new incoming emails.
The system periodically checks the mailbox and, in case of a new email, automatically sends a message in Telegram with key information (sender, subject, time of receipt).
… The solution is particularly useful for situations when email is used infrequently or as an additional (secondary) method, and there is no opportunity to constantly check it manually.
Tools used:
- Make.com
- Email (Gmail / IMAP)
- Telegram Bot API
Business value:
- instant receipt of notifications without logging into the email account
- reduced risk of missing an important email
- time savings on manual email checking
- simple and reliable solution without unnecessary complexity
- ability to easily adapt to other events or notification channels