Client Management & CRM · AI Consulting
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5.0
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Business Process Analyst. 6 years experience
Automation of business processes in the sales department of any size
I have built more than 300 sales business processes on the BPM platform Sensei
50 CRM implementation cases in domains:
Offline clothing store, Real estate agency, Education, Sports sections, Disinfection of premises, Trading, Mobile application for HoReCa, Design and renovation of the apartments, Wholesale and retail, Health care
The average NPS (Net Promoter Score) of my projects is 9 out of 10
Implemented amoCRM, Kommo CRM, Pipedrive CRM, Close CRM, Key CRM, YClients, Altegio…
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CRM for Managing a Mobile Application
Consulting
Promotion of a mobile application for the HoReCa industry (restaurants, cafés, pizzerias, and other food service businesses), enabling companies to manage staff and internal operations through a single mobile application.
Problems
The company…
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22
CRM for Modular Home Sales
Consulting
Sales of modular homes in Estonia and across Europe
Problems
The customer database needed to be migrated to a new account. After launching new websites, it became necessary to collect all incoming leads in a single CRM system.
Tasks
1. Create…
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22
CRM for Foundry Equipment Sales
Consulting
Problems
Incoming inquiries were recorded in a notebook, which often resulted in lost orders. As production expanded, the company needed a structured system for managing inquiries, recording calls, and consolidating leads from all incoming channels…
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20
CRM for accounting outsourcing
Consulting
Company providing accounting services
Problems
During the website development process, it became necessary to set up automatic transfer of leads to the CRM system so that all inquiries would be collected and processed in one place. It was also…
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21
CRM for an online English language school
Consulting
Online school of English language
Problems
There was a need to migrate from Bitrix24 to amoCRM.
Tasks
1. Set up a sales pipeline in amoCRM.
2. Upload the customer database into amoCRM.
3. Connect the landing page.
4. Connect telephony.
5…
