Confluence

Hi! I’m Ksenia - a support team lead, writer, and virtual assistant with over 10 years of experience in communication, client care, and structured problem-solving.I’ve spent the last few years managing a customer support department:✦ building processes,✦ writing internal documentation and guidelines,✦ training agents,✦ handling escalated cases,✦ improving response quality and tone of voice.I write clear, structured content - from help articles and templates to polite email replies. I’m fluent in Russian, English, and Estonian, and I understand the human side of communication.I can help with…

I am a certified Erickson Coach (ICF). I conduct online sessions for Russian-speaking and Ukrainian-speaking clients on various areas of life: personal growth, career, motivation and goal setting, relationships, emotional resilience, and work-life balance. During sessions, I ask open-ended questions, help clients understand their desires, overcome doubts, find inner motivation, and develop concrete steps to achieve their goals. I create a safe space for reflection and decision-making, and I also support them in improving relationships with loved ones and colleagues. Sessions are online; 40…

Hi, I’m Vitalin — a mom on maternity leave, translator, and former conference manager. I know how to balance baby giggles and deadlinesWho I AmDegree in English & Norwegian Translation Former Conference Manager — event coordination, client communication, and stress-proof decision-making Now — exploring freelance opportunities in translation, content, and online project supportMy Strengths Responsibility & punctuality Stress resistance and quick decision-making Client-oriented mindset Professional communication Love for structure with a spark of creativity What I Offer Translations EN ↔ UA…

I offer high-quality copywriting services in German and Russian, as well as translations between these two languages.With several years of experience in e-commerce, I have taken on a variety of administrative tasks and was responsible for customer communication—both of which strengthened my ability to work in a structured, service-oriented, and multilingual environment.I also work as a coach, supporting people through personal challenges in areas such as relationships, parenting, and emotional well-being. My approach is empathetic, intuitive, and tailored to each individual’s unique path…