Client Management & CRM · AI Consulting
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5.0
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Business Process Analyst. 6 years experience
Automation of business processes in the sales department of any size
I have built more than 400 sales business processes on the BPM platform Sensei
50 CRM implementation cases in domains:
Offline clothing store, Real estate agency, Education, Sports sections, Disinfection of premises, Trading, Mobile application for HoReCa, Design and renovation of the apartments, Wholesale and retail, Health care
The average NPS (Net Promoter Score) of my projects is 9 out of 10
Implemented amoCRM, Kommo CRM, Pipedrive CRM, Close CRM, Key CRM, YClients, Altegio…
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39
HR pipeline with a simplified selection cycle
Enterprise Resource Planning (ERP)
Problem
The hiring process for positions with a simplified selection cycle (phone interview + one interview) was conducted without a structured system: selection stages were not recorded in the CRM, candidates were lost between stages, and HR…
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40
Sales analytics in Looker Studio
Enterprise Resource Planning (ERP)
Problems
1. Deal data is stored only inside the CRM, so to get an overall picture of sales, the manager has to manually gather figures across different pipelines and managers.
2. There is no visual representation of metrics — it's hard to quickly…
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70
Make.com – Exporting Qualified Leads
Enterprise Resource Planning (ERP)
Problem
There was no clear visibility into which Google Ads leads converted into sales, and UTM parameters were not being collected for analysis.
Task
Export qualified deals from Google Ads to Google Sheets, including their UTM parameters…
1500 USD
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388
Offline Women's Clothing Shop
Enterprise Resource Planning (ERP)
Shopping point in the TRC and online store in the instagram of women's underwear
There were two problems.
1 .The first was that all the correspondence with customers was in an Instagram account, but because.The goods of clothes, then not always…
2287 USD
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341
Implementation of the task manager Asana (case 2)
Enterprise Resource Planning (ERP)
Implementation of the task manager Asana
Problems
1. Several areas of activity and it is very difficult to keep all tasks for each area in mind
2. Difficult to control the work of employees from different departments remotely
3. There are also…
