LEAD MANAGEMENT ASSISTANT

Position Objective:

Ensuring prompt service for all new inquiries generated online (Facebook Lead Ads) for quick qualification (confirmation of budget, area, location) and scheduling a meeting or call with an Expert.

Main Responsibilities:

• Rapid Contact: Responding to new notifications from Telegram and CRM, contacting the lead by phone in a SHORT time from the moment the inquiry is received.

• Preliminary Qualification: Conducting a short qualifying conversation:

  • Verification of data (First Name, Phone Number, Email).

  • Confirmation of budget, area, and construction schedule.

  • Determining whether the client already has a plot/project.

• Calendar Management: Setting the date and time for transferring the contact to the Expert and recording meetings/calls in the company calendar.

• Systematics: Accurately completing notes and changing the status of leads in the CRM system after each interaction.

• Sending Materials: Overseeing and verifying emails (catalogs, price lists).

3. Expectations and Requirements:

• Experience (preferred): Minimum 1 year of experience in customer service, call center, or B2C (knowledge of the construction/real estate industry is a plus).

• Soft Skills: High personal culture, excellent diction, and ability to conduct a phone conversation (assertive but friendly tone).

• Work Organization: Willingness to work with automation systems (Make/CRM) and prioritization of tasks (responding to hot leads first).

• Tools: Proficient use of MS Office/Google Workspace, knowledge of basic CRM/project management systems.

What We Offer:

• Remote work, flexible conditions to agree on - it can be treated as an additional job

• Work based on modern systems and automation processes (no wasting time on manual tasks).

• Compensation % (or other - to be determined)

• Training in the field of frame houses and lead qualification.