Contact Center Specialist with knowledge of Bulgarian
Our client, a world leader in food production, announces the vacant position:
Contact Center Specialist with knowledge of Bulgarian
Main Responsibilities:
- Respond to customer inquiries
- Answer phone calls and business letters professionally
- Research required information using available resources
- Handle and resolve customer complaints
- Process orders, forms and applications
- Identify and escalate priority issues
- Follow up customer calls where necessary
Education and Experience
- Degree in Finance/Accounting or Philology will be a plus
- Computer literacy
- Fluent knowledge of Bulgarian
- Knowledge of customer service principles and practices
- Six months or more experience in a call center environment will be a plus
- Good data entry/keyboard skills
- Knowledge of administration and clerical processes
Key Competencies
- Verbal and written communication skills
- Listening skills
- Problem analysis
- Problem solving
- Customer service orientation
- Attention to details
Office location - Lviv
If you are interested and have required experience, please, send your CV
0504443055 Inna
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